Customer Reviews for Naylormill Self Storage
(U-Haul Neighborhood Dealer)

339 reviews

2309 E Naylor Mill Rd   Salisbury, MD 21804

(410) 546-4899

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(410) 546-4899

2309 E Naylor Mill Rd
Salisbury, MD 21804

Services at this Location:

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

I called uhaul and asked for a reimbursement because tire blew out and took 4 hours for someone to come repair. This took away time I had to go unload trailer. No one contacted me. Please refund.

Bianca W. 
Rating:
5.0

Customer did not leave a comment.

Bernard M. 
Rating:
3.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Don't give a customer who paid over $600 dollars in services with uhual a dangerous truck. Also maybe do more research on movers you provide to paying customers. I would like a manager to call me

olivia I. 
Rating:
5.0

Wonderful agent, Emma.

Darrell H. 
Rating:
5.0

Customer did not leave a comment.

kevin P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Great customer service!!

Brian S. 
Rating:
5.0

Great customer service and flexible!

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

The lady Emma was so friendly and helpful. But there wasnt much room to park our trailer

BRIAN W. 
Rating:
4.0

The truck had no oil in it so we had to fill the oil up as the oil the as on. They hounded me the day before it was due back to when I was bringing the truck back and if it was going to be back by 7:30am even though I never picked up till 230pm for I didn't get a full two days worth of use.

Alfred R. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel A. 
Rating:
1.0

Clean your vehicles. Equip the vehicles with requested moving equipment. Take vehicles in for routine maintenance / check-up. DO BETTER! Thanks

Matthew M. 
Rating:
5.0

some problem with unit at first, But Nathan with Naylor rentals and along with U-Haul made every thing right. Always pleased with renting from U-haul

jim G. 
Rating:
5.0

Customer did not leave a comment.

LESLIE H. 
Rating:
5.0

Miss Emma is the best person for this location. She helpful and friendly and great at her job. Best customer service i've Seen in a long time.

Charles M. 
Rating:
5.0

Ms. Emma was very professional. Very thankful to her for her help and kindness!

Victor G. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Combine your electronic system..The clerk had to go between tablet and computer to do the transaction.

Walter L. 
Rating:
3.0

After hours, no signage explaining where to drop off.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Bob P. 
Rating:
5.0

The only problem with the System is your really not sure if your reservation is going to be honored. The truck may not be there. The lady working the deck was wonderful. She was very helpful and Pleasant.

William C. 
Rating:
5.0

EMMA IS AWESOME. VERY ACCOMADATING, RELIABLE AND PLEASANT TO WORK WITH.

Roxy B. 
Rating:
5.0

Emma was the best. Will use her location if u need it. She's just a wonderful person.

Donna M. 
Rating:
5.0

Friendly.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Fantastic rental experience. Lady at desk is super friendly and very accommodating. Van I rented to go to Boston drove like a Cadillac. I WILL do it again for sure! Thank you

John P. 
Rating:
3.0

Customer did not leave a comment.

Guiliano S. 
Rating:
2.0

got there at 9 am.. didnt leave til after 10:30 or so vehicle transporter i was picking in was blocked in by another trailer. so got stuck waiting which put me behind on my loadimg the teuck and getting to my destination before Ujaul location there closed to remove the vehicle transporter. Not to mention even before i could get my things loaded into the truck the check engine light came on and i had to contact the first location, they had me call uhaul customer service which then transferred me to roadside assistance which kept me on hold for almost 15-20 mins for someone to answer then stuck on phone with them. whole experience was a mess from bevinning to end. Do not recommend.

Dee R. 
Rating:
5.0

Very friendly and accommodating. I would recommend this location anytime.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

Allison C. 
Rating:
2.0

No room to drop truck and trailer

Lauren A. 
Rating:
5.0

Emma was awesome!

John S. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

If they treat every customer like they treated me, there is no need for change. Very helpful and knowledgeable. Wouldn't hesitate to use again, or recommend

George B. 
Rating:
5.0

Customer did not leave a comment.

BRADEN S. 
Rating:
5.0

Customer did not leave a comment.

DAWN M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
4.0

Vehicle needs some minor mechanical work. Tune up, etc.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

Ellen C. 
Rating:
5.0

Customer did not leave a comment.

Crystal C. 
Rating:
4.0

Dropped vehicle off after hours. Could not find drop off key box.

CARRIANNE W. 
Rating:
5.0

Counter people were excellent to work with.

MARK R. 
Rating:
5.0

I found the online pickup useless. It would not connect spent an hour on the phone and still did not get it to connect 😒. Thankfully when we we were able to get someone to help inside the storage building. Once she went in she had us on our way in no time.

JAMES B. 
Rating:
3.0

The online app is terrible, takes way to long and kept getting kicked off

Todd C. 
Rating:
3.0

First off, the staff is amazing at this location no issue there. Unfortunately, the equipment was horrendous. Over 130,000 mile rust bucket. Disgustingly dirty with old food on the floor and between the seats. The turn signals didn't function properly and I had to jump start it twice. Horrible fuel economy

JARED C. 
Rating:
5.0

Miss Emma is absolutely the best and is what made the whole experience. I definitely will be recommending people to go see her next time they need a storage unit or truck.

ADAM B. 
Rating:
5.0

Customer did not leave a comment.

EVELYN V. 
Rating:
5.0

Customer did not leave a comment.

Christina A. 
Rating:
5.0

Customer did not leave a comment.

REBECCA M. 
Rating:
5.0

I can see us using Uhaul more often as we do not own a truck anymore. If we need a truck or van once a month it's a whole lot less expensive to rent when you need then buy, with prices so high for new and used vehicles. It would be great if you guys had frequent driver miles or monthly rental credits.

DAVIDMICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

THEODORE H. 
Rating:
5.0

Great coustmer service

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

SHANNON P. 
Rating:
5.0

Customer did not leave a comment.

Heather F. 
Rating:
5.0

Have a trailer available at the location it was reserved. I had to drive to a location 1 hr away to get a trailer.

Rawley G. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

The best! So much better than your corporate location at 1326 Salisbury Blvd, Salisbury, MD. I'll never use that location. And if Naylor Mill doesn't have a truck in the future, I'll use Budget or Penske before I use the corporate location.

ANDREW K. 
Rating:
5.0

The lady that helped me was so knowledgeable and kind and expedient. Great service.

Melissa N. 
Rating:
5.0

Nothing! The people at Naylor mill storage were super friendly and accommodating! Thank you again!!

Lynnann K. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE BY EMMA @ NAYLOR MILL RD UHAUL IN SALISBURY MD!!

Roxy B. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE M. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
3.0

All good 👍

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Vorapong P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

This was an excellent experience. It was fast and easy to rent TOS vehicle. Staff was very friendly. I'll definitely use this location for my next rental!!

Christine W. 
Rating:
5.0

Customer did not leave a comment.

Moses C. 
Rating:
5.0

The service extended me was excellent...thanks a bunch for making my first experience with uhaul a pleasure Miss Emma

DeLisa C. 
Rating:
5.0

?

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Evelyn V. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
5.0

A great experience that made moving easier and less stressful. Emma was on duty and was very helpful and attentive.

Wesley M. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Lady in the office was really helpful and friendly No issues at all Example what all locations should be like !

Kevin A. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

MERISSA B. 
Rating:
3.0

Customer did not leave a comment.

Andrew R. 
Rating:
3.0

Customer did not leave a comment.

Donnetta M. 
Rating:
5.0

Customer did not leave a comment.

Piotr K. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

My experience could not have been any better. The lovely woman who waited on us was helpful and friendly and explained everything in detail.

Bob R. 
Rating:
3.0

Customer did not leave a comment.

gerald A. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
3.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

You were very helpful and very friendly and went all the way to make sure that I had a good moving experience and I thank you for that

Richard P. 
Rating:
4.0

Return was convenient and easy drop off, attendant came out to help me unhook.

John S. 
Rating:
5.0

The location is fine Uhaul charging 99 cents per mile is a bit much. Otherwise all good

Allen M. 
Rating:
3.0

Make sure people know they can just leave truck and keys after hours.

Debrah W. 
Rating:
3.0

My experience with Uhaul was terrible!! They sent me to 1 location in Lancaster ,Pa to wait 45 minutes to then tell me they did NOT have the truck I reserved TWIICE!! I then had to travel to another city in York, Pa which was 45 minutes for travel and an additional 45 minutes to actually and finally get the truck!! The manager at York, Pa was very rude and unpleasant!! He continued to cut me off and talk over me while expressing my frustrating with Uhaul respectfully!! I rented a dolly for towing my vehicle and explained I had NEVER used 1 before and would need explanation and guidance on how to use it!! The manager simply installed it without directions and sent me on my way. My whole experience with Uhaul was chaotic and I would NOT recommend anyone to use them!!

TERESA L. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Clean facitliy, easy drop off, and great customer service.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

William C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top