Customer Reviews for Neighborhood Mini Storage 2

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Neighborhood Mini Storage 2

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

nancy T.
Rating:

Customer did not leave a comment.

jonathan M.
Rating:

Love this Sulphur location! The girls do an awesome job running the place I'll be back for sure!!

Hank B.
Rating:

I was told reservations would be guaranteed or $50 credit would be put toward the rental. The time I needed to truck they were not open.

Armondo A.
Rating:

Nothing I can think of. The lady is Sulphur was calm and cool headed even in the face of evacuation for hurricane delta and worked with me through being at work and traffic.

KAYLA D.
Rating:

Customer did not leave a comment.

Brennan W.
Rating:

Customer did not leave a comment.

MARGARET D.
Rating:

Be friendlier to your customers. Manager was not that friendly nor understanding.

CHELSEA S.
Rating:

Customer did not leave a comment.

Eric L.
Rating:

I have used this location a few times over the years and they have always been friendly and gone above and beyond. They are friendly with everyone who comes in and feels like they know their customers.

Daniel B.
Rating:

Uhauls on line set up to reserve/pay/pickup etc.... took hours to complete and the truck pick up was such a disaster. I called the phone number.. they kept referring to the online process.. the WHOLE process was stressful and time consuming.. NOT happy!

Rhonda B.
Rating:

Customer did not leave a comment.

John L.
Rating:

Great attitude and very helpful

Phuangpet V.
Rating:

Customer did not leave a comment.

Rebecca A.
Rating:

The lady that helped me out gave great customer service and was very helpful.

Robert M.
Rating:

The window on the truck literally exploded. All I did was open the door and the glass shattered. I went to talk to the lady and she questioned me as if I was lying about the window. This really upset me and I will not ever do business with these people or send anyone over there.

tony F.
Rating:

Customer did not leave a comment.

Ricky F.
Rating:

Customer did not leave a comment.

MONIQUE H.
Rating:

Customer did not leave a comment.

Matthew P.
Rating:

Customer did not leave a comment.

John H.
Rating:

Customer did not leave a comment.

Theresa G.
Rating:

Clean the inside of the truck, or make sure the door are closed..from maybe rain....inside of truck smells a bit sour. But equipment and back of truck qas spotless

Niurka M.
Rating:

Perfect!!

OSCAR R.
Rating:

Customer did not leave a comment.

Erin C.
Rating:

Customer did not leave a comment.

PAUL B.
Rating:

Make the contract available for viewing . I had to print it out to see it. You could print it out if you can't make it viewable.

Vivki N.
Rating:

Great customer service

ASHLEY C.
Rating:

I would definitely use this store again to rent a uhaul. Very good service

Nicholas M.
Rating:

Customer did not leave a comment.

David H.
Rating:

Great Customer Service

Chauncey D.
Rating:

Excellent Service!!!

Melanie L.
Rating:

Customer did not leave a comment.

Lonnie L.
Rating:

Customer did not leave a comment.

Sarah P.
Rating:

Very nice!

Vicki S.
Rating:

Customer did not leave a comment.

Daniel H.
Rating:

With this covid19 pandemic, things couldn't have been better. I thank the lady who helped me during a difficult time. God bless you all.

Phyllis P.
Rating:

My experience with this U- haul location was great.The lady at the front counter was beyond nice. The truck was in good condition .

MIKE N.
Rating:

Customer did not leave a comment.

tamika J.
Rating:

Keep up the good work!

JOHN D.
Rating:

Customer did not leave a comment.

Brandon H.
Rating:

Great service will use again in the future

Sabrina L.
Rating:

Customer did not leave a comment.

Tabitha R.
Rating:

When I rented the truck nobody came out to show me anything and verify anything on truck. I got in truck and went from sulphur to vinton than we loaded up but the rain started and delayed us. Then we called and rented another day and was told we would get an additional 89 miles for second rental. We left from vinton went to Eunice drop off and then went to rayne and dropped off and when I returned it they said it was showing we put 300 something miles on the vehicle. There was no way we mapped it and it was only 100 something total miles. I told them that when I returned it and they told me at the dealership I returned it to that they must have put wrong milage in when they typed it in. We have witnesses that know where we went and stuff in truck that also said they will testify that we did not go that many miles. The people tried to call the office when i returned uhaul and they seen it was not right and we mapped it and did miles. But were told they have to go with what the milage says on odometer. That was very wrong and I'm not ever going to recommend uhaul or use them again.

Geoff C.
Rating:

Made reservations for 24 hr was told had to have it back before then because it was being rented out again. Do not like the face recognition program that you have. Taking pictures of licenses plate I'm a criminal before I've committed a crime not to mention in a data base proned for hacking . You are way too intrusive and feel my right to any privacy is violated and many others feel the same way. Probably will not visit another u haul again.

luke S.
Rating:

Customer did not leave a comment.

Robert F.
Rating:

Customer did not leave a comment.

Nicholas M.
Rating:

Customer did not leave a comment.

Terrell M.
Rating:

Customer did not leave a comment.

Julia L.
Rating:

Customer did not leave a comment.

JOSEPH B.
Rating:

Customer did not leave a comment.

Bryan P.
Rating:

Customer did not leave a comment.

Timothy F.
Rating:

There was a little bit of trash in the trailer from the last person that rented it. No big deal, I just threw it away when I got home. Employees were professional and friendly. I'd rent from them again without question.

Charlotte D.
Rating:

Customer did not leave a comment.

nathan L.
Rating:

Fix the mobile pickup and answer the damn phone after hours to help people.

james W.
Rating:

The service was amazing and I was well taken care of. They took time with me and made sure I was satisfied. It's a rare thing these days to have such great service!!!

Angela S.
Rating:

Keep up the good work. I will use your services again if I ever have the need to.

Glenn M.
Rating:

They were closed, but previously when I had a drop off here, the girl was only worried about leaving early. Dropped the trailer, blankets and furniture dolly off Sunday, and still have not heard they received it. (I videoed it and had a witness, but still, let your customers know).

Brett H.
Rating:

Better make sure you put more gas in the truck than what you pick it up with or they will charge 4$ a gal. I dropped it off with the exact amount and they put 5 gallons at 4$ a gallon Not too mention I was the only on in the store at the time of pickup and it still took over 30 minutes

Thelma H.
Rating:

Customer did not leave a comment.

Wayne C.
Rating:

Customer did not leave a comment.

Enrico W.
Rating:

Customer did not leave a comment.

Edward B.
Rating:

Customer did not leave a comment.

Jessica N.
Rating:

I reserved a 10 ft and confirmed a 10 ft. When i got there it was a van. I could only afford to take 2 trips and had to leave half of my stuff behind. When i talked to customer service about it, they were extremely rude and didn't try to accommodate me at all. The people in the office I visited were very understanding and apologetic but customer service on the phone sucked. Would not recommend d uhaul to anyone and have been spreading the word to everyone I know! I've used uhaul so many times over the years but this is definitely the last time!

Carlos S.
Rating:

I had to wait an hour for my rental and I had to reschedule my pick up time for my furniture to the next day and ended up using 2 days to get my stuff in my place cuz y'all couldn't get me out of the store on time.

Gwen R.
Rating:

Upon arrival the agent took time to explain to me how my vehicle should have been loaded and took time to reassure me that UHaul expects customers to be informed and educated on using an auto transport. Very sympathetic to my concerns and reassuring that I had done nothing wrong.

Nicole D.
Rating:

The dolly was not with truck when I went to pick it up.

Mark H.
Rating:

Customer did not leave a comment.

Glen G.
Rating:

Customer did not leave a comment.

Lindsey A.
Rating:

Figure out a paper back up system to put in place when your system uhaul as a whole goes down! Explain things more. Have better customer service( rude woman staff). Make sure when making reservations you spell their name right. Make sure if you agree to a customers location your customers dont get told 3 different things. I will never use uhaul agin due to all of this. Horrible horrible horrible.

tony F.
Rating:

Customer did not leave a comment.

tony F.
Rating:

Customer did not leave a comment.

Jim S.
Rating:

Customer did not leave a comment.

theresa L.
Rating:

Customer did not leave a comment.

CHris P.
Rating:

Customer did not leave a comment.

Scott B.
Rating:

Customer did not leave a comment.

Darrell M.
Rating:

The AC did not work it was 100 degrees wtf no discount the truck had 1/8 of fuel in it really and the windshield was dirty really dirty bugs could barely see out

Larry M.
Rating:

Customer did not leave a comment.

Kristie B.
Rating:

Customer did not leave a comment.

robert R.
Rating:

She was very helpful we even rented a storage unit from the sulphur location

Shannon L.
Rating:

Customer did not leave a comment.

Kenneth M.
Rating:

Customer did not leave a comment.

Kevin C.
Rating:

Customer did not leave a comment.

ranjit B.
Rating:

Customer did not leave a comment.

William M.
Rating:

Customer did not leave a comment.

marquetta T.
Rating:

Customer did not leave a comment.

Todd M.
Rating:

Customer did not leave a comment.

angela D.
Rating:

Customer did not leave a comment.

Cathy C.
Rating:

Customer did not leave a comment.

Destiny S.
Rating:

Customer did not leave a comment.

Walteren R.
Rating:

Customer did not leave a comment.

James M.
Rating:

Customer did not leave a comment.

troy P.
Rating:

Customer did not leave a comment.

angelia R.
Rating:

Customer did not leave a comment.

Hans P.
Rating:

I was happy that they reported this truck to U-Haul but I am disappointed U-Haul offered not reimbursement or discount.

Christopher T.
Rating:

Customer did not leave a comment.

Leanord H.
Rating:

Very professional, clean facilities, sharp personnel, thanks!!!

TYLER H. | Overall Experience |
Rating:

Only problem I had there is they need a little more lighting in the facility, but other than that exceptional service and worked with me on payments and everything.

cheri B.
Rating:

We made them aware that the truck is leaking a lot of fuel out. You can smell it even in another vehicle while driving. This could cause someone harm.

THOMAS L. | Overall Experience |
Rating:

Great staff, clean facilities, easy access to storage unit.

martin D.
Rating:

The Sulphur,La. location has the most efficient staff you'll find in any U-Haul facility.

MIKE D.
Rating:

Customer did not leave a comment.

Larry S.
Rating:

Customer did not leave a comment.

TONYA H. | Overall Experience |
Rating:

I had a climate controlled unit. It was never humid inside. I had no “sweating” happening in my containers. If I ever need a unit again, this will be the place I use!!

victor F.
Rating:

Poor attitude seem like she was too busy. Was helping me with my rental and someone else came in she stopped what she was doing to help them (Seemed like it was a fried dropping something off non business related. Did not have all the equipment that I reserved almost 2 weeks before I picked up the rental. She called another location for moving blanket and I had to go pick them up and return them to that location. Had to drive 100 miles total to get them back to that location, yes I was not charged for them but very inconvenience to me and my family. I was given a second day free but on the drop off side my debit card was charged for that second day. Uhaul did not make my move easier, on the front end it looked like it would but in the end I will never use U-Haul again and discourage anyone one else from using them I would recommend that they use someone else. yes I know the extra day I was charged was only 40 dollars but in the end poor business on U-Haul part to make someone believe that they are getting a certain thing then it all changes to benefit the profit for U-Haul. I don't mind paying for what I get but let me know up front not charge me at the end something different.

ELIZABETH W. | First Impressions |
Rating:

Took care of our every need enough space for what we needed

No reviews have been submitted for this location.

Back
To Top