Customer Reviews for Neighborhood Mini Storage 2

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Neighborhood Mini Storage 2

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Scott B. on

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Darrell M. on

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The AC did not work it was 100 degrees wtf no discount the truck had 1/8 of fuel in it really and the windshield was dirty really dirty bugs could barely see out

Larry m. on

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Kristie B. on

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robert r. on

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She was very helpful we even rented a storage unit from the sulphur location

Shannon l. on

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Kenneth M. on

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Kevin C. on

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ranjit b. on

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William m. on

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marquetta t. on

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Todd M. on

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angela d. on

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Cathy C. on

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Destiny S. on

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Walteren R. on

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James M. on

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troy P. on

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angelia r. on

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Hans P. on

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I was happy that they reported this truck to U-Haul but I am disappointed U-Haul offered not reimbursement or discount.

Christopher T. on

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Leanord H. on

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Very professional, clean facilities, sharp personnel, thanks!!!

TYLER H. on

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Only problem I had there is they need a little more lighting in the facility, but other than that exceptional service and worked with me on payments and everything.

cheri b. on

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We made them aware that the truck is leaking a lot of fuel out. You can smell it even in another vehicle while driving. This could cause someone harm.

THOMAS L. on

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Great staff, clean facilities, easy access to storage unit.

martin d. on

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The Sulphur,La. location has the most efficient staff you’ll find in any U-Haul facility.

MIKE D. on

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Larry S. on

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TONYA H. on

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I had a climate controlled unit. It was never humid inside. I had no “sweating” happening in my containers. If I ever need a unit again, this will be the place I use!!

victor F. on

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Poor attitude seem like she was too busy. Was helping me with my rental and someone else came in she stopped what she was doing to help them (Seemed like it was a fried dropping something off non business related. Did not have all the equipment that I reserved almost 2 weeks before I picked up the rental. She called another location for moving blanket and I had to go pick them up and return them to that location. Had to drive 100 miles total to get them back to that location, yes I was not charged for them but very inconvenience to me and my family. I was given a second day free but on the drop off side my debit card was charged for that second day. Uhaul did not make my move easier, on the front end it looked like it would but in the end I will never use U-Haul again and discourage anyone one else from using them I would recommend that they use someone else. yes I know the extra day I was charged was only 40 dollars but in the end poor business on U-Haul part to make someone believe that they are getting a certain thing then it all changes to benefit the profit for U-Haul. I don't mind paying for what I get but let me know up front not charge me at the end something different.

John L. on

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Lisa M. on

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Lori C. on

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Deborah G. on

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I purchased a lock in Houston - a uhaul lock. It was broken, Sulphur location refused to give me credit, as they do not sell U-Haul locks. U-Haul in Houston was closed when we loaded and found the lock broken. Now I have to drive into lake Charles to see if I can get credit- why do this when there is a U-Haul place here in Sulphur and I work during the day! Never again!

Matthew B. on

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ELIZABETH W. on

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Took care of our every need enough space for what we needed

Joe C. on

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Kimberly M. on

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The location itself is great! The regional mgr who assisted me was awesome too! However, the gentleman, claiming to be the "manager of reservations " who called to tell me of the pickup change location needs to be trained again! He was rude and not willing to help a customer with a HUGE HUGE inconvenience issue with the change of Pick up location. It was the sulphur regional mgr, Mr. Orr who needs the awards plague AND raise! Kudos to him!

Cheryl H. on

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Kieth M. on

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Jeff D. on

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cindy l. on

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This location's service was excellent, but my experience with U-haul overall was not good. This location saved me.

keith d. on

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There was no one to help hook up the trailer. Trailer had no jack so I had to pick it up by myself. That 12 ft thing must have a toungue weight of 150 lbs Not satisfied at all

Chris P. on

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Great service

Blaine W. on

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Always so helpful. Very nice to have uhaul services and such friendly employees so close to home.

Juan C. on

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I was told from staff at post oak when I get to my location and to return the uhaul I could do so at uhaul near me. Well when it came time to return uhaul I had to drive and extra 45 min to that location. I tried calling uhaul customer service 800gouhaul 2 times each time I had to wait for a rep for 30 mins and when they finally answered they simply hung up. Until finally someone answered but were not able to help the customer. Me!

david b. on

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I was a bit uneasy dropping the trailer off at a time when no one was on duty but did so per the facility's instructions. I think it just leaves too much room for someone to steal the trailer.

richard s. on

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My son dropped off trailer in Sulphur, and he indicated all satisfactory.

Yolanda P. on

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Steven G. on

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This location made up for the experience I had with a uhaul employee on the phone. The corporate employee did not want me to rent from this location and wanted me to add thirty miles onto my trip by having to rent from a corporate location.

Nivram W. on

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Helen T. on

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tony f. on

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tony f. on

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Natasha G. on

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Truck engine light was on and rained inside cabin

Gwen H. on

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johnathan w. on

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Gregory R. on

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Stephanie G. on

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Christopher S. on

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Great lady at the counter helped fix my problem

Sandi D. on

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jeff c. on

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Made reservations the night before for early the next morning. Uhaul rep took info but could not confirm location or equipment until next day. Called the local facility next day got equipment before uhaul called me back what a waste of time 20min I can never get back

LARRY L. on

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Michael B. on

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Joseph M. on

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James M. on

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David H. on

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The truck had clearly not been cleaned since the previous rental. There were several pieces of trash in the cargo area and some small children’s items in the cab.

William M. on

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Truck was dirty and needed to be serviced. Rear passenger reverse light out, poor suspension, and needed front end alignment.

Diane R. on

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Jennifer and Erin and Neighborhood Storage are awesome, and provide perfect customer service.

bebe u. on

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Gas mileage

gilbert s. on

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.... SO it is dark and I have wasted 4 hrs and can't leave - so i had to wait another day and fix the car straps in the morning. Then I had rain that became progressively worse and drove all day. My crew had already gone and the UHaul dealer did not have the free rental promised. I had to spend extra miles and extra gas which in the end cost me extra days. $150 for the gas An OVerall HORRIBLE HORRIBLE EXPERIENCE

gilbert s. on

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JERRY H. on

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RANESHA J. on

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Tonya H. on

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Trevor D. on

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Excellent customer service!

Tim L. on

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Lonnie B. on

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Jennifer and the Team at Sulphur neighbor Hood mini storage are the Best!!! Always helpful m -)

JASON P. on

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KRISTEN G. on

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Ray D. on

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Ginger M. on

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Kathleen R. on

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Wilbert C. on

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You still owe me money

MIKE B. on

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Kylie S. on

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Pam L. on

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JAMES E. on

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Scott L. on

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George B. on

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Excellent customer service!!

Roy M. on

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This rental was OK but the previous rental I had to go to Lake Charles to pick up the truck which cost me mileage that would not have incurred had I been able to pick up the truck in Sulphur. I would suggest that if I have to go to another location to pick up the truck then credit me the mileage that I have to drive to and return the truck to.

Latonia L. on

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The customer service at the S Post Oak Rd in Sulphur, La location is always excellent.

alfredo f. on

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Angel S. on

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This location was very accommodating. I called and let them know I was held up in a 17 minute traffic delay and they waited the extra 10 minutes after 5 pm to allow me to get my trailer. The customer service representative was very polite, friendly end engaging. She asked if I needed assistance which I declined because it was an 8×5 trailer and light I could lift it and having years of trailer experience was ok on my own.

jeramy c. on

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They always are awesome folks!