New Elements
(U-Haul Neighborhood Dealer)

301 reviews

212 E Morthland Dr Ste1   Valparaiso, IN 46383

(219) 548-4668

Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Contact Us

(219) 548-4668

212 E Morthland Dr Ste1
Valparaiso, IN 46383

Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Easy pickup and drop off

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

Evan C. 
Rating:
5.0

Process was fast and easy

Jeanne D. 
Rating:
5.0

Customer did not leave a comment.

Eugene A. 
Rating:
5.0

have the front end alignment checked on the vehicle I rented. It was loose.

Dennis D. 
Rating:
5.0

Honest, Clean, quick, easy, extremely helpful and friendly! Drop box! Supplies on hand! THANK YOU!! Keep up the good work!! The best in the area!

Enoch H. 
Rating:
5.0

Trash was left inside the front of the truck.

MEGAN V. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

Super job getting me out the door and on the road.

greg H. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Customer did not leave a comment.

Rik C. 
Rating:
5.0

Customer did not leave a comment.

ALLEN A. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
3.0

NA

Paul I. 
Rating:
5.0

So thankful I chose to rent from New Elements. So very helpful, great service, and very friendly. Will definitely refer this business to others.

Connie D. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Absolutely amazing service! I was so happy that getting the equipment was the easiest part of my move and the lady that helped me, Alexa was absolutely amazing!

Emily H. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Trevor M. 
Rating:
5.0

Customer did not leave a comment.

Matt V. 
Rating:
3.0

Nothing. Unable to answer some questions as we dropped off after hours. No issues or complaints there. Very easy to complete.

DANIEL B. 
Rating:
5.0

I wished I had of gotten the Auto Transport Trailer instead of the Tow Dolly.

Louis S. 
Rating:
3.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

DONALD J. 
Rating:
5.0

Stress free move and will come back for future moves and receptionist was professional. Thanks again and 5 stars is my rating to you

Larry Michael N. 
Rating:
4.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Alexa was awesome!

John M. 
Rating:
5.0

Staff was very helpful and professional. I will definitely use again.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

JoEllen O. 
Rating:
5.0

Very friendly

Keith G. 
Rating:
5.0

Alexa was very fast and proffesional.

Michelle A. 
Rating:
5.0

Customer did not leave a comment.

Shirley F. 
Rating:
5.0

Rented a car trailer. It was in great condition even had new tires. The girl in the office was very pleasant and helpful. Excellent experience

Gina B. 
Rating:
5.0

Customer did not leave a comment.

Evelyn R. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

I appreciated the time the staffer spent with me showing me how to hook up the trailer! Very friendly!

Eileen T. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
4.0

I had no major problems

Kelvin M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

The person that checked me out was awesome. Big thanks for the accommodating service. UHAUL CORPORATE: THE LAST THING that someone who has had a busy stressful day moving wants to deal with is an automated check out with the threat of a $20 conveniences charge. The old way was fine, knock it off! Other than that, all good.

Gabe J. 
Rating:
5.0

off hours ck-in photo needed to say Check to display - assumed automatic - otherwise ok

John J. 
Rating:
5.0

It was snowing the wheels just kept spinning on the van. Need better tires.

Robert D. 
Rating:
5.0

The staff at this location are very friendly and helpfully. They really care about their customers and make the experience of picking up and returning very easy and pleasant. I would definitely recommend this location to friends and family.

MARIO N. 
Rating:
5.0

Outstanding service

James T. 
Rating:
5.0

Customer did not leave a comment.

Wes M. 
Rating:
1.0

Don't charge me $20 because the uhaul website wasn't working.

Casey H. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Donn A. 
Rating:
5.0

Customer did not leave a comment.

Brien C. 
Rating:
5.0

Lady who waited on me wonderful

Karen M. 
Rating:
5.0

Great experience!

Anthony M. 
Rating:
5.0

Hire more people like the young lady that took care of us. One of if not the best I have ever dealt with.

Harvey A. 
Rating:
5.0

I never went inside, so I cannot comment on the cleanliness of the office. However, the representative met me outside as I was parking the vehicle, said hello and asked if I had any problems. We did not, so she took the keys, and said she would email us the receipt because of how cold and windy it was outside since she had to take time to look over the truck. For that, my family and I are very grateful.

Clyde W. 
Rating:
4.0

I dropped off after hours so I really can't comment on the questions however I have recently dealt with this location and the service was very good.

MARIO N. 
Rating:
5.0

Customer did not leave a comment.

greg H. 
Rating:
5.0

Very Nice people love this location second time ive used them and i will always choose this location.

Emily H. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

chris P. 
Rating:
5.0

Trailer was clean. Surge brake release not working. Needed to back up an incline with loaded trailer. This was challenging.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Customer did not leave a comment.

amanda P. 
Rating:
5.0

Customer did not leave a comment.

ROLAND L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

danny T. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
1.0

My truck was damaged from the trailer. The trailer popped off my hitch and dented and scratched my tailgate while loading my car to the trailer. Showed the lady where I got mhe rental and she said there is nothing they can do.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

Nicole E. 
Rating:
5.0

Very nice and helpful

Kathy K. 
Rating:
5.0

My second experience renting from this location. Everything about this store is excellent. The desk team is professional and personable. They want to make sure you understand all aspects of your rental. The two vehicles that I rented were clean and safe to drive.

Harry V. 
Rating:
4.0

Customer did not leave a comment.

Bonnie W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

ALAN R. 
Rating:
5.0

Make sure your vehicle lights work before renting a trailer.

Matt G. 
Rating:
5.0

Customer did not leave a comment.

Debra A. 
Rating:
5.0

Spot on service and communication. Great price too.

DANE W. 
Rating:
4.0

Rented a 12x6 trailer. Tongue weight is a lot empty and even more loaded. It would be nice to have a trailer jack to hold the tongue when hooking and unhooking.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

The truck did smell of cigarette smoke. You need to let it air out after use by a smoker.

KIM H. 
Rating:
5.0

Very good company and pleasant Employees to deal with! Thanks Doug Blazer

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
3.0

Truck was horrible. No A/C, no radio, manual windows, no shocks/suspension. When I called Uhaul the customer service was even worse than the truck.

Krista D. 
Rating:
5.0

N/A

WILLIAM W. 
Rating:
5.0

THIS IS A WONDERFUL LOCATION!!! Staff is SO HELPFUL!

Marie S. 
Rating:
4.0

See above comments on the condition of the truck!

james E. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

I checked in the night before online and still took a little long to check out get out there.

jose C. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Joyce H. 
Rating:
5.0

Very friendly staff. Location was perfect for me.

Robin H. 
Rating:
5.0

The woman who served us was ver helpful. She knew her job and was very professional. I have rented from u-haul in various areas and by far this was the best location I have rented from. Thank you for your help.

Jody V. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

The staff went out of their way to make this a positive experience. Excellent customer service skills. Equipment was in great condition and very clean. I would highly recommend using this location for any of your U-Haul needs!

Gail K. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
No reviews have been submitted for this location.

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