The area is ultra sketchy with active drug dealing happening at night in the parking lot. The person behind the counter was clueless and took over an hour to get my reservation up. They first tried to give me a truck that was clearly wrecked with 1 headlight working. Bottom line this place was awful like really really awful I give this place zero stars and it’s only a matter of time before a customer gets shot at this location especially when you consider the drug dealing in the parking lot at night. Terrible terrible terrible…..seriously this place is dangerous someone should really go check this place out and I’m keeping a copy of this for the media when it does inevitably happen and I’ll show U-Haul knew and did nothing
JACOB H
Customer Reviews for Nex Gen Enterprise LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wonderful customer service.
Donna JThey were closed but someone onsite directed us on drop off. Was clean & friendly
Karla EThis location was great help, quick and easy!
BRITTANY LExcellent Rep @ my location.
BRIAN AOutstanding customer service
Travis HOutside of truck had mud over the back tires if that is considered "not clean". Inside of cargo area was clean, as was the cab. Employees were polite and professional.
DANILO MIndividual gave me incorrect information as far as payment was concerned. Asked for a credit card to hold until I reached my destination then I would pay. My credit card was charged and I had another credit card I was going to use as it had a credit. Not pleased that no one would help with this matter either.
OLGA Youtstanding customer service very friendly and helpful will definitely use this location for all my rental needs
Jimmie FCustomer service was over and beyond good! We were absolutely so impressed with the kindness and individual assistance we were given. Truck was clean and even parked for us for easy access out. Thank you.
Cherrie CThis was the easiest transaction. I highly recommend. I wish I had known about your pods. I paid Mayflower 10K to move only some of my things long distance. The poss could've moved everything!!!!
SHANNON Jnot clear where to leave the trailer. Area is not very safe.
Cory HWe were met at our truck and did not even have to go inside. Return was done in minutes. Very nice and friendly.
Anita CI think his name was Kylen I'm not sure if spelling it right. Whoever was gentleman that helped me on Saturday was very professional. He needs a raise.
Ian ONew there job and very professional
Brian OVery nice and helpful when I was there. There was some confusion over whether I dropped off the trailer, but as long as that's been cleared up I am very happy with the experience.
MARK HThe guy was so helpful
Rene HGot me out of a bind for sure just keep helping people like u do.
Dwight CI had reserved a furniture dolly and pads, both were unavailable at this location. After picking up the trailer and arriving at my house, I noticed several of the tires looked low. Upon checking the tire pressure, 2 were below half of the recommended PSI and the other two were 20lbs below the recommended PSI.
josh g