This location had a sign on the door stating that everything was contactless and that check-in should be completed on one's phone. We had trouble with check-in on mobile, and after thirty minutes called the store. We told them we were standing right outside and they said 'please come in -- not sure why we have that sign up anymore.' Which was confusing and cost us quite a bit of time. After we returned our rental, we were charged for Insurance even though we denied it at every turn.Katie F.
Customer Reviews for Nick's Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.everett k. | Overall Experience
Customer did not leave a comment.NICHOLS F.
I placed some bedding high on top of a 5 tier shelf and placed shelf in middle of unit, a mouse still found its way to my stuff and made camp. The thing died in my bedding and all of the bedding was ruined including the down pillows. I ha:e rented outside storage 3 other times and did not have any rodent issues elsewhere. I have moved to indoor storage now.shane s. | Overall Experience
Customer did not leave a comment.Joshua R.
Customer did not leave a comment.John S.
Customer did not leave a comment.CINDY O.
I had no problems with making a reservation for a unit, however when I went to sign the paperwork for it, I was not told that the units located directly next door were not the units belonging to the office. It took two phone calls to get directions from the office to the storage units. Furthermore, when I called to report moving out of the unit, a note was made but I was not removed from the system and I received an invoice charging me for another month's rental.ALISON J. | Overall Experience
Very nice associate. A keeperELIZABETH J.
Great staff, super friendly and helpful.ANDREW S.
Complete Shit! I will never use this Junk again 45 minutes standing out in 30Â° weather on hold 8 times only to get hung up on again and againPaul H.
Customer did not leave a comment.Daniel S.
It would be great if there is a person actually available to speak to a customer when the horrible app does not work (for Android). The app needs to be improved. I ended up having to get a third phone for the pick up. I then had to spend almost 40 minutes trying the app with 2 different phones for return. We had to finally give up on the app and use the website which finally worked. Very frustrating!John B.
they was very helpful at Nick's self storage we had never used a car tower before he was very helpful in answering all the question we had about the equipment and how to use it we have used Nick Self storage before for uhauls and will continue to use themMICHAEL T.
Customer did not leave a comment.josh b. | Overall Experience
Customer did not leave a comment.CALVIN J.
Great service!adams M.
Nothing. Visit was perfect.. representative was patient and got me what I needed...ADRAIN B.
Customer did not leave a comment.ANTHONY C.
The 24/7 truck share experience was inconvenient. My pick up location had changed more than once. The time time it took to pick up truck set us back 1 whole hour. I was very disappointed.Marie N.
Very happy with the staff, the price, the service and the facility. I only needed the storage unit for 2 months and the accessibility and convenience were exactly what I needed. Would absolutely recommend this to friends.MICHAEL C. | Overall Experience
I was just kind of disappointed to find four huge rats in my belongings like you know in the unit and there was quite a bit of feces that I was kind of nervous about trying to clean it up just because of the health concerns and stuff so hopefully I didn’t get charged for any kind of cleanup fee or anything like that I mean other than that definitely was more than satisfied with me and now their service every time they were quite helpful when I called them paying our monthly payment and everything ha ha I had a good experience either other than the rats thank you very muchMark B. | Overall Experience
Satisfied with the experience from a phone call to the return.SHERRY M.
Customer did not leave a comment.Jeremy H.
Customer did not leave a comment.Forrest L.
Customer did not leave a comment.April M.
I was given a location 16 miles away from my location to drop my U-Haul off at. When I picked my U-Haul up the guy in reidsville stated that he was leaving my drop off at customer preference, because i was unaware of the area. This location had all the signs that he was a uhaul dealer so we dropped it off and I called the next morning. He was very rude and upset stating he was NOT doing the uhaul stuff anymore because of Covd-19, and that he couldn't help me with anything. He was rude.. i am very dissatisfiedCheryl H.
Call in reservation was for 8:00 .the sales person put me down for 9:00 so online registration for lock box wouldn't work .I waited until they open to get the keys.he couldn't find my registration.so we checked out another truck,then I wanted to rent a furniture dolly but the new guy couldn't figure out how to rent it.then gas was not as noted 3/4 full but it was actually 1/4DWAYNE E.
Customer did not leave a comment.Jeff G.
Location closed at drop off but responded early Monday morning with confirmationGuy Y.
The truck shakes when driving did not have but the 26 ft waiting for them to open no one came for a long time the first day and not at all the second dayHester W.
Customer did not leave a comment.Howard B.
Just dropped the truck off here. Used key dropoff box. Paperwork was completed/closed out the next morning and an alert email was sent in a timely manner.David H.
Customer did not leave a comment.LaToya G.
The Rep was very professional and knowledgeable. Offered additional equipment that might was needed.veleta B.
Needs staff that want to workMaggie L.
Customer did not leave a comment.Howard B.
I was charged for two extra days even though my equipment was turned in on time-- an hour before it was due. So $80 more... I replied to the invoice email and called to file a complaint/report over a week ago and nothing has been doneBrooke F.
Customer did not leave a comment.Patricia R.
Don't try to upsell I came in there for a trailer hitch to pull a car and I end up with something totally different than what I asked for just so I could be charged an additional $10 when I tried to explain it to the agent he going to tell me that based on the size of the truck this is what it said it neededAngela F.
Young man was 10 minutes late for work then the battery was dead in the truck putting us 45 minustes more behind schedule. He had people lined up waiting therefore I think another person should be scheduled to work the days they have many reservations.Kathleen G.
Customer did not leave a comment.ANGIE T.
Didn't have any problems at this location. They are friendly and helpful. The van was perfect for 1 bedroom and very well kept.andrew J.
The only thing which you can't count for is having at least two employees on certain day's, which you don't have to wait.Lewis J.
Somehow the online system set me up for a 1-way rental when it was actually in town. Nick thought that was odd and corrected the contract, saving me money and time. Corporate needs to investigate why I was not given the option of returning the vehicle to the same location from which I rented it.David S.
Nothing I can think ofJohn F.
At Nick's, the man was helpful while we were there, but he did not put our return in the computer. We turned it in on the 16th when we weren't due to turn it on until the 19th. We received a text about turning it in on the 19th - called Nicks, the man said he would fix it and have it as turned in on the 16th - we then called the 800 number later in the day and it still had not been taken care of - after speaking to her, (she was amazing), we received a receipt saying it was turned in on the 19th instead of the 16th and it mentioned late fees. I have not seen them charged. It was just added stress we didn't need with the move.Jonathan G.
Mr. Aaron is such a pleasure to work with he always goes above and beyond for his customers. Nicks self storage is a good place to rent from and also convenient.jackie C.
Customer did not leave a comment.Steven L.
Customer did not leave a comment.butch S.
Customer did not leave a comment.dante M.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.Samuel M.
Absolute nightmare from the day of online reservation, to pick-up day, and return day. Nick's Storage in North Augusta was awful to deal with!! Aaron was rude, condescending, and not helpful whatsoever. He had absolutely no â€œpeople skillsâ€, nor was he interested in trying to help solve any of the problems at hand. Aaron insisted I go somewhere else and call 1-800-GOUHAUL because my problem was with them, and not his concern. His unwillingness to do his job was infuriating. He attempted to overcharge me the day of pick up, and again the day we returned the truck; even though the balance IN FULL was paid online the day the truck was reserved, and proof was presented to him. My contract was changed around numerous times in the computer system. Had I not screenshot the original conformation email, I would've clearly been taken advantage of. I will NEVER do business with UHAUL or any of their affiliates again, and I would advise anyone looking for storage or truck rentals, to avoid Nick's Storage.Carol B M.
Person we talked to on the phone didn't tell us about early pickup, and the key would not fit into the slot on the return box.Leigh H.
Customer did not leave a comment.Angelina Z.
Customer did not leave a comment.mitch S.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.Dorthoy J.
Customer did not leave a comment.Tammy B.
Customer did not leave a comment.Pamela H.
Customer did not leave a comment.Byron M.
knowledgeable staff for the hookupDan L.
Customer did not leave a comment.Marilyn F.
Nick's was a joy to deal with and would go back in a heartbeat!Don G.
Great service, professional & friendly equipment great shape and cleannorman G.
Thanks for help. Trailer was great!DENNIS D.
Very friendly and nice. Excellent job and don't change anything.sabrina H.
Customer did not leave a comment.Destiny H.
Customer did not leave a comment.laurance W.
Customer did not leave a comment.Bob S.
It was a nice experience to go to Nicks Self Storage. Great customer service, and it only took about 15- 20 minutes to complete the process of getting a storage unit.Deborah E. | Reservation
Customer did not leave a comment.robin K.
Customer did not leave a comment.Danny J.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Ashley W.
Customer did not leave a comment.Lindsay C.
Staff was very helpful and polite.KAY C. | Overall Experience
Customer did not leave a comment.William P.
Customer did not leave a comment.Kathryn H.
Poor customer service. I asked him to change my drop off location and he said it was handled. Once I got to my location, I had to call the 800 number to get it changed since they didnt get it right at pick up. Then he sent me out to get my trailer with no help. The trailer was located in the woods and I had to hook everything up by myself. SORRY!Luther H.
The attendant (whose name I did not catch) was friendly and informative. I appreciated his good service!Jeremy H.
This location is a combo storage facility and moving rental locqtion. The area for dropping off trailers is difficult to enter and exit.FORREST L.
Customer did not leave a comment.Brian H.
Did not have an extension for the light set up; so I bought one at Advance Auto.Ronnie R.
Not happy with service I received. I was charged $30 for them to add 1/8 tank of gas plus $20 for the gas, which was in their lot. When I returned it, it had the correct amount of gas. I was ripped off by them.Kathleen B.
Service experience was awesome! Cannot think of any improvements needed.Paul V.
Very personable and knowledgeable service. The location is not near the location shown on Google maps, which can cause problems.FORREST L.
Customer did not leave a comment.Brad H.
Staff made it very easy to downsize from a large unit to a small unit. Really enjoy doing business in a much-needed situationTeresa H. | Reservation
Customer did not leave a comment.Mark S.
Customer did not leave a comment.scott W.
No commentMichelle J. | Overall Experience
Customer did not leave a comment.pearl D.
I have never been late on my account and i got a certified letter that i was going to be auctioned because of default poor service due to inaccurate account info Melissa brownMelissa B. | Overall Experience
Customer did not leave a comment.dan C.
Customer did not leave a comment.Brittany H.
Very is reserving and very friendly staff!Tamica P.
I called and made an appointment, the places picking up at had emergency went to another place, the place I picked the trailer up the guy didn't come out help hook it up show anything help go over the equipment I went over the equipment left side of the turn signal Brake Area did not work I thought he look into it get it fixed he just made a note on the contract so I wouldn't get charged for it.Michael E.
The place of pick up and the person helping me at the location was great - no issues there. The initial scheduling of the truck was not a great experience, however the last person to schedule the rental was very helpful. I was very disappointed with having to go to another state to pick up an available truck.BERNETTA C.
Customer did not leave a comment.PRATHIK M.
Customer did not leave a comment.Fred C.
The person I worked with was not friendly, bordered on being rude, and charged me for 2 days when I had the truck for less than 24 hours. Also made me demonstrate that the headlights, turn signals and brake lights worked when I brought the truck back (wasn't part of my inspection when I picked it up). I made 2 calls and waited for a return call from the rental place and then I was forced to call customer service because he said he couldn't fix it for me. I spent over 30 minutes on hold waiting to speak to people to try to fix it. Now I'm waiting for a â€œmanagementâ€ decision on my request. This was by far the worst U-Haul rental experience I've had, of many rentals.Michael G.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.lawanda J.
Customer did not leave a comment.Francis W.
Customer did not leave a comment.Howard A.
Customer did not leave a comment.Kimberly T.
Customer did not leave a comment.HARRY B.
Customer did not leave a comment.David P.
Customer did not leave a comment.James D.
Excellent customer serviceFRANK I. | First Impressions
Everything was okHOLLY H. | First Impressions