Vehicle was dirty in the cab and in the van. Customer service is poor.SHERRY J.
Customer Reviews for Nima Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.BRITTANY B.
Customer did not leave a comment.SHANTEL W.
Y'all took $200 from me I only had it for two dayRobby B.
Customer did not leave a comment.CLYDE W.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.Doug L.
It's goodERIN K.
Customer did not leave a comment.MARION K.
Customer did not leave a comment.ISAIAH E.
Customer did not leave a comment.marvin B.
Everything was outstanding no changes needed perfect 10.THOMAS M.
Customer did not leave a comment.Patrick G.
charged me for equipment I didn't get or use!!Jon T.
Customer did not leave a comment.ZENDEL C.
Customer did not leave a comment.william P.
Customer did not leave a comment.SILVIA R.
Customer did not leave a comment.RONNIE S.
The mileage in my truck was recorded incorrectly. It was as if they did not account for the miles driven by the previous customer. I called this location to report my issue and they told me I was at fault because I did not take a picture of the odometer when I began my rental. No one told me I needed to do this. The seats of the truck were covered in crumbs and cigarette burns. However, the truck was in great mechanical condition and very easy to drive.Allison P.
Customer did not leave a comment.octavia B.
Quick and easy pickup process, especially with the app!Edward A.
Customer did not leave a comment.VERONICA S.
Customer did not leave a comment.ALLAN D.
truck not clean, in cab smell like smoke Attendant was friendlyJoseph L.
Absolutely horrible experience, the truck was dirty, the brakes did not work properly, the pick up location is an absolute dump, disgusting. I will never ever rent from this place again and they should have their uhaul license revokedAshley C.
Customer did not leave a comment.NANCY W.
No suggestionsâ€” all went smooth and as agreed.JOHNNY F.
AC was out and neighborhood was shady.Rose W.
Literally in a gas station. Staff member literally just took my papers and told me to drop the trailer. No help whatsoever and just overall bizarre. Then I preceded to get charged for an extra day and the staff member forged the drop off time to be a day after. Ridiculous.Roger F.
Customer did not leave a comment.CESAR D.
There was a styrofoam cup left in the cup holder, which by itself isn't a huge deal, but I told the guy behind the counter and he assured me it was no big deal, it had already been checked - given that there was no way the inside of the truck could have been properly sanitized by the COVID protocol specified on the UHaul website, I was a little disappointed and I wonder how many other locations are just checking boxes. Ultimately, after I specifically asked him to, he removed the coffee cup, but I mentioned that it probably should be sanitized for COVID stuff and he didn't acknowledge the request (I could have asked more directly, probably, but at that point I was in a rush and tired of feeling like I was putting him out and left). I also wasn't given the mattress cover I prepaid for online - by the time I realized I had already gotten to my apartment, and just went without it. I got a refund when I returned the truck (it took ~15 minutes), but I would rather have gotten the cover when I picked up the truck, of course.Alyssa B.
Make sure everything in relation to what they're renting is working or in condition to be used. My right signal turn on an auto transporter wasn't working. That was that was the only inconvenience, otherwise everyone was very helpful and hard working.XAIMARIE S.
Have the shop owners clean the trucks so that the next person does not get charged for someone else's mess. The shop owners should also do a walk through so people aren't charged for damages that already exist.Mallory E.
Check trucks better as far as mechanical issues. The truck I had needs a tune up it was shaking alot. I'm sure needs alightment it keep going to middle and side of the street. There was no air conditioning it was blowing out complete hot heat which was not good bc it was already burning hot outside. The truck smelled like mildew and humidity. Mud in the inside of floor mats. I can tell they only check the gas and milage then park it. I really wouldn't recommend this location.shanequia C.
Customer did not leave a comment.RACHEL B.
I would of appreciated if he would have told me the air wasn't working before I purchased it...it was 97 degrees that day with no air I could have went to another location and rented one with air, told him about it when I returned it and the only thing he could say was we put in a work order. He could have least discounted the truck price????NYKEA T.
The owner is amazing - the customer service is top notch.Andrew R.
Customer did not leave a comment.Elizabeth H.
He made the return very easy. We just dropped off the truck and were finished.Leslie S.
Customer did not leave a comment.KATHERINE N.
Customer did not leave a comment.ELIZABETH C.
I did not like the location, but the Hispanic gentleman, who's name I do not recall, handling the transactio,n was great in every way.cesar B.
Both people that helped me were very nice. I liked the fact that the guy came out and helped me back up my truck to attach the trailer and attached the trailer for me. The place itself isn't in the best neighborhood so just watch out for anyone lingering around you.John O.
Customer did not leave a comment.DAVID K.
Completed form online but when we got there, he couldn't access drivers license information Took 20 minutes standing in a chevron food mart with shoppers coming in and not adhering to social distancing. UHaul failed on coronavirus guidelines!Glenn Y.
Customer did not leave a comment.Yolinda F.
Person not at rental pickup. Waited. Decided truck was too small. Went to another location for larger truck. Person there on Hawthorne said I had to pay (again). Had already paid. Boo. Got hone and there was no dolly (we reserved). Called uhaul on Atlanta Hiwy (that was where we were supposed to pick up original truck). National office of uhaul contact sent us to Nima. Atllanta hwy made everything okay.ian G.
Customer did not leave a comment.Alexis S.
Customer did not leave a comment.Richard P.
At this location, another employee would have been helpful. I had to wait until he assists with store customers before I was helped. He was respectful to me..Mary M.
Customer did not leave a comment.MaryBeth K.
Truck didn't drive smoothly and made a noise plus radio didn't work, but radio wasn't important for 14 miles. Employees were nice.Sandra W.
Educate the Uhaul distributors more. The dealer told us we could drop it off anywhere in Atlanta and it wasn't until we got to one Atlanta location that they told us they could not accept it. It just seems like no one really knows what the correct thing to do is.Kim C.
Quick, friendly, efficient service at that point in the moving day where you just want to get rid of the truck and get home.Steven B.
Customer did not leave a comment.stefan B.
Customer did not leave a comment.Michael H.
Easy to find but not a large parking lot.David B.
Customer did not leave a comment.gerald H.
Customer did not leave a comment.Lexington B.
Check in and check out process is very slow and somewhat unorganized. Seems that the computer system that's used for UHaul service is often very slow or not operating.David L.
Customer did not leave a comment.Tristan T.
Customer did not leave a comment.laurie B.
They was very rude disrespectful..........precious H.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.Michelle L.
Customer did not leave a comment.Willy D.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Alex C.
Customer did not leave a comment.Richard M.
Nothing. All of the customers were beautiful. The End.kaden J.
They rang me up, gave me the key to the truck, the dolly and said have a nice day. They didn't even tell me which truck to take or come outside to make sure everything was good to go. Also I later noticed that on the backside of my receipt that someone else's drivers license was printed on it. I think they are reusing old paper and by doing this they are making it easy for identity theft.David G.
No inventory. A convenience store that has an area by the carwash that acts as a drop off point.David W.
Customer did not leave a comment.Brian R.
Customer did not leave a comment.Miriam B.
Customer did not leave a comment.Michael H.
Very helpful staff, trailer was ready for me, quick in and out.John K.
Make sure the tires on the trailer are good tires and not worn out when you are fixing to haul something 1500 miles. That was a hazard and dangerous to send someone out with bad tires.Stephanie F.
The price was high for the short distance I was going with the trailer. This will impact my choice of Uhaul for future moving needs.Suzanne K.
Improve scheduling accuracy. I called 12 times to get everything situated/scheduled. The time and location constantly changed and then the night of my pickup there was no truck so had to wait until the next morning. There are definitely flaws in the system...Jeremy B.
Customer did not leave a comment.Prashant D.
Customer did not leave a comment.herbert S.
I'm very disappointed in my U-Haul experience today. I was redirected from my preferred location to one a few miles away which isn't a big deal. I was rented a truck which was very dirty inside and realer of cigarette smoke. I even found smoked cigarettes in the floorboard. As a non-smoker, I found this to be repulsive. I drive the truck to my destination about 8 miles away only to find that the back rolling door is locked rending the truck unusable. I called customer service who contacted the location. I was instructed to use the key attached to the chain from the lock. The lock had a chain attached, but no key. I was told by the rep. that my reservation would be noted of the inconvenience. I had to drive back to the location which seemed bothered and I was told they had to lock the trucks because of the homeless population in the area. He then unlocked it with me to make sure a homeless person wasn't entrapped inside... I told him I was very frustrated and didn't want to pay for this extra millage or replacement gas. He said he would tell his boss. After utilizing the truck, the same clerk seemed surprised I was back before the 4:00 return time, and immediately asked me two questions: 1) Did you have any problems with the breaks? 2) It didn't overheat? I was then charged full rate for the extra fuel and millage. I have rented from U-Haul for years and know this experience is atypical, but I want you to know this location is not up to brand standards in equipment quality or customer service.Jake G.
Not surejames C.
This location is very unprofessional. It was unclear upon arrival that the location was an authorized uhaul location. The clerk behind the register at the gas station was also in charge of dealing with any uhaul transactions. The entire pickup process was very slow. There was also a very creepy man who was there to "help" apparently. He wasn't wearing anything clothing to suggest he worked for uhaul or the gas station. It was very sketchy and cause for concern. After the creepy men tried to help me put the trailer on, I then realized I had the wrong size trailer and they were unable to issue me an immediate refund for the mistake. I was put on the phone with a manager who directed me to call customer service because they could no longer help me. I then stood there and debated with the clerk about just issuing me a refund. After 15 minutes and saying that I was just going to go to another location, he then only issued me a partial refund. I gave up and decided to deal with the issue at another time. I proceeded to go to other location down the road, where the people were very professional and a pleasure to work with. The Food Mart location is awful and very unprofessional. Do yourself a favor and avoid this place.Elliott W.
Customer did not leave a comment.pat S.
Very friendly staff. Worked quickly at check in and check out.Frank S.
Customer did not leave a comment.Susan H.
Customer did not leave a comment.Sara G.
Customer did not leave a comment.Charles M.
This store has a continuous stream of customers mostly buying scratch off tickets and cigarettes/drinks. There was only ONE staff employee serving both the day I picked up (Sun 11:30am) and the drop off (Mon 11:00am). The wait was about 20 mins for pickup and about 15 mins for drop off. The employee was doing a great job managing all the demand BUT this location NEEDS AT LEAST ONE MORE STAFF if they are going to provide quality U-Haul customer service.Gary H.
Don't change a thingGina G.
Don't send your customers theresherri P.
Customer did not leave a comment.Gregory T.
Customer did not leave a comment.Sarah W.
Customer did not leave a comment.diane N.
The employees were very friendly and helpfulLaree V.
Make sure the truck is clean. Also this truck was very beat up. One of the front lights didn't even work and it was broken.Dylan W.
Customer did not leave a comment.STEPHEN L.
All good.Samuel S.