Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was dirty and the gas hand was on 1/3 when I got it when I returned it was over on 1/4 I was over charged but customer service was great!!
This is a convenience store there was know one there to speak with about the u-haul I was told to just leave key in a box outside and that was that.
Unless my eyesight is bad, UHaul had the trailer I requested at a closer location than the one I was sent to.
My original drop off location was 2 hours away. We I arrived I was telling the landlord usual said it was 15 minutes away. I started looking and found it was 2 hours. I had to call twice to get it changed. Was promised emails and never got them.
Keep up the good work.
Very nice lady working inside! And no issue with returning trucks!
Just keep Tim do a good job cuz they yesterday they did a good job and I sure appreciate it and that place I would recommend it to anybody because y'all is got a good attitude and a way to kill yourself and y'all is outstanding thank y'all for everything
there was no hand truck for this rental. I thought there are hand trucks on every u haul trucks. I had to find a hand truck to move my heavy stuff. Lucky I have a friend who works at a furniture store to loan me theirs.
Take away her contract.Returned the truck with the gas level exactly where it was when I picked it up. Returned it with less miles than estimated and paid for. I asked one question about refund and she went off.Claimed has level was less.Told me to leave her store.Called me a M Fer. As I was getting in my car to leave she came out of the store and threatened to call 9-1-1.If you will check your i have used UHaul on multiple occasions and always have had good experiences. If she is going to continue represent UHaul U will use every avenue I can to influence everyone I can to use another source for their needs. I feel confident this will fall in deaf ears at UHaul. I will be awaiting to hear from UHaul.Thank you for your concern in this matter.
Do not have your customer do your job. A little more friendly would be nice to
Excellent service
Awesome/affordable services! Very nice staff!
She was GREAT
This was the most horrible experience ever.Not only did I have to hook this trailer up by myself, the man didnt even bother to help, when I asked would he help me he said no no you got it bye bye and went back inside. I got not even 4 miles up the road and the break system locked up and had a hard time getting a replacement trailer, I had to unhook this by myself as well. I hurt my back hooking it up the first time, I made a complaint and report. I was shocked there wasnt even a discount applied to the trailer rental either. I now, have to make time to go to the doctor on top of trying to move from nc back to va with 2 small children as a single, alone mother. Really turned into a nightmare.
Wonderful experience!
The store owner/representative was excellent to work with from start to finish. It was a great experience. I'm a satisfied customer. Thank you.
Ordered a 15 ft truck. When i get there, all they have is a 26 foot truck. This truck had 2 packs of cigars in the seat and glovebox and a nappyroots brush. The tank was on 1/16 of a tank and i was told to have it on a 1/4 tank when i returned it. Overall bad experience
Better trucks than Budget. I have used both.
Better staffing for the help line. I was on hold for over an hour while trying to pickup my original reservation before giving up and starting a new reservation from the mobile site.
My reservation was for a different location and time but in spite of the inconvenience, everyone was very accommodating and I appreciate that.
