Customer Reviews for Nisqually Markets Tobacco Outlet
(U-Haul Neighborhood Dealer)

140 reviews

2107 Marvin Rd NE   Lacey, WA 98516

(360) 338-6783

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(360) 338-6783

2107 Marvin Rd NE
Lacey, WA 98516

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Be open when the vehicle is supposed to be picked up. Be able to complete the transaction correctly and completely.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Kailah B. 
Rating:
5.0

Found a muffler piece in the back of the truck when I opened it, want sure where it came from. The representative that helped me get things approved for the Uhaul share was border line rude when she called. Otherwise everything else went find and convenient

Sarid Q. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
3.0

Maybe more clear marking or something for customers dropping off. Hella needles on the ground near the trucks lol

Clayton H. 
Rating:
5.0

Customer did not leave a comment.

Jonaiya Reanique S. 
Rating:
4.0

Customer did not leave a comment.

Elvia S. 
Rating:
3.0

Customer did not leave a comment.

DEBBIE B. 
Rating:
3.0

A little unfair rating but the construction outside made it BRUTAL to get in and out with a 26' truck.

James S. 
Rating:
1.0

Don't change drop off location last minute. I was never made aware this could happen and then I'm suppose to watch for texts from you last minute to know where to drop off? Then staff at the original location is rude and unhelpful. Just saying “ we can't take the truck”. Not offering me a solution. Will not rent from uhaul again because of this.

Jason R. 
Rating:
3.0

Vehicle had slight steering issues (loose), and the tow/haul mode came on automatically when starting vehicle (I was carrying a light load: styrofoam).

Logun M. 
Rating:
2.0

We were moving in west Thurston county and had to pickup with 25 minute drive which used up all our mileage. Why could we not get a closer pickup site.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
1.0

The vehicle broke down and they couldn't find a tech to work on the vehicle. I had hired movers to help me and this cost me $100 per hour while I waited. I ultimately drove the vehicle although I was hesitant to do so. Horrible experience. Also, they didn't have the blankets nor dolly that I reserved ahead of time.

Justin N. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
4.0

Customer did not leave a comment.

Wayne H. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
2.0

The equipment i wanted wasnt on site...I wasnt told which truck was mine so I had to go out and search for the number.

William S. 
Rating:
5.0

The folks who run this place could not be nicer. However, the truck we rented was not in great shape. I had a very scary ride down Highway 18 during my move. The headlights barely work and there were moments on the road, especially where there are no street lights, where I had almost zero visibility. The breaks are very squeaky on the truck and required a lot of pressure to stop. Additionally, the windshield wipers are very worn down. Since it was raining, this made it very hard to see. While the customer service is excellent, I would recommend maintaining the vehicle a little better. I am a single mom and had both my children in the car and there were some very stressful moments between the dull headlights and the fact that the wipers hardly touched the rain. It was down right dangerous to be driving this vehicle at night, with heavy rain and wet road conditions.

ASHLEY S. 
Rating:
3.0

Customer did not leave a comment.

Russell F. 
Rating:
5.0

Customer did not leave a comment.

Russell F. 
Rating:
4.0

All went smoothly

Rosalie F. 
Rating:
1.0

I have been charge for extra equipment I didn't rent and then another day and extra miles 2 days after I returned the truck. I've called the customer service line to try and resolve the issue and I'm still getting emails of invoices.

Maegan C. 
Rating:
3.0

No check in process. Simple but strange.

Tina H. 
Rating:
5.0

I did not receive the moving blankets but I was charged for them anyway.

Lauren P. 
Rating:
4.0

I wouldn't necessarily say the employees were bad because they weren't. But some of your policies need to change and not be so nit picky on certain things and over charge people on them.

Sarah S. 
Rating:
5.0

Nice, courteous, and quick service.

George C. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

I ended up with an extra bill after they screwed up my agreed mileage. I won't pay for it

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

Gloria T. 
Rating:
4.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

The ladies at this location was very kind and helpful.

Renee T. 
Rating:
2.0

Just dropped off my key. They didn't ask which truck it was, check it out for damage, or actually “check it in” until I called the next day to the customer service department who checked it in for me. This is a crappy way to conduct business. Very poor service.

Joan M. 
Rating:
1.0

I reserved a 26' truck then received a phone call from someone named Helen at the Kent, WA regional location who informed me (the night before our scheduled family move that a 26' truck was not available. She was very unprofessional and not willing to offer any solutions. Helen informed me that they give priority to local customers that are bringing the trucks back to the same location before they schedule one way truck rentals. We had to scramble and started making calls to Uhaul only to get routed back to the same offer (where Helen is located). That person was helpful but we still had to travel half way to our destination then drive all the way back again before we could start moving. It's a very poor policy for U haul to take a reservation and a credit card payment then let the customer know the night before a major event like a family move that there in no truck available. Figure out a better way to do business. I'm very unhappy with your service and Helen should be fired. Steve Petterson 509-664-8150

Steven P. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Very professional an helpful.

Vycillars H. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
3.0

Stop changing your customers pick up and drop off locations.

Susan O. 
Rating:
3.0

Customer did not leave a comment.

CHERYL H. 
Rating:
1.0

When I arrived I signed in and waited for 25 minutes to be approved and be given directions to get key-I kept texting asking for assistance and was never replied to. I finally called the 800 number and they couldn't help me or give me directions and continued to be placed on hold. After almost an hour, I called a local Uhaul from a friends phone and she quickly told me to go into the store that was on the same property and they will give me a key. Once I was given that information, everything was very quick. That process did not need to take an hour. If only the texts I was sending were replied to, or if the 800 could have told me that info, this would have been a good system. This put my move an hour behind with several people at my house waiting on me. This was the WORST experience I've had customer service wise. A manager finally came on the phone after I demanded to talk to one, she was very casual like it wasn't a big deal and said someone would be calling me to discuss this matter and I am still waiting for this to happen. I feel I should be compensated for my time and inconvenience. This isn't anything I've ever asked a company to do, but I feel it is an appropriate request at this time.

Carmen S. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
2.0

Incompetent person when renting. Rates now are ridiculous. Asked for at least a 20 foot box length. It was shorter by at least 2 feet. I had truck for less than 4 hours and between exorbitant mileage add on rate plus the gas used the $38.99 per day rate my cost was close to $140. Never again.

Allen C. 
Rating:
3.0

Improve signage. Make it look more like a Uhaul location.

Steve C. 
Rating:
2.0

Customer did not leave a comment.

cloe' M. 
Rating:
5.0

Customer did not leave a comment.

bilal H. 
Rating:
2.0

Poor instructions on how to get the keys. Requested supplies missing

Andrew W. 
Rating:
1.0

Corporate HQ changed my pick-up location to a tobacco store on Marvin Rd. Olympia, WA. They had almost no boxes nor blankets. This was the second time in one month that my pick-up location Was changed to a less desirable location. U-Haul is forcing their customers to do extra run around, at the last minute, during hectic move times, to obtain the necessary supplies and equipment. Stop doing that!

Freckleton R. 
Rating:
5.0

Everything was handled quickly and staff was very helpful. The pictures I received of the truck were not updated and there were various scratches, dents and cracks in the windshield that I had to take photos of and document which was time consuming.

John H. 
Rating:
4.0

Customer did not leave a comment.

Christian D. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
3.0

I ordered the truck and an appliance dolly weeks ago however the appliance dolly was not available at the time of pickup. I had to call around for another u-haul location to find an appliance dolly. This was a significant impact to the move plans. Very unhappy and dissatisfied.

Kathryn M. 
Rating:
5.0

Nothing. As good as it gets! Thanks

William S. 
Rating:
2.0

The mobile check in process took longer than anticipated and then there was a wait inside the store for them to verify something before giving me the keys.

Seanna S. 
Rating:
2.0

The back of the truck had what seemed to be thousands for sewing needles on the floor that I had to clean up before loading. There was a loose panel on the floor that had an edge sticking up that got caught on my furniture when sliding in. Someone left dozens of moving blankets in the attic. I should have checked out the back of the truck before I drove off.

jeff M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

So friendly and efficient.

WJ Squeeze S. 
Rating:
3.0

The website gave the impression that your time was based on hour and not days. I returned the truck approximately 22 hour early and was charged for a full 2 days. Will not use this service again...

Patrick A. 
Rating:
1.0

The receipt indicated I drove 11 miles round trip. I put 1.5 gallons in tank, but was charged for 2.5 additional gallons by Uhaul. I called a disputed but the manager would not budge. Tell me how 11milea would equate to 4 gallons gas when according to your website they average 10milea per gallon. I guess Uhaul is claiming the truck got less than 3 miles per gallon based on the gas charge?

Erin L. 
Rating:
4.0

I just hit sent a bill for 159 and it says I have nit made s payment when 152 was taken before I drove 1 mile.

Nelson T. 
Rating:
3.0

Staff was friendly and accommodating ... sandy was pleasant to deal with ... over all ... good experience here ... thanks y'all

Steve M. 
Rating:
3.0

Was nice that they were open when we dropped off the truck early. Almost too easy to return - just handed over keys while no one checked for damage, fuel-level or anything else.

Genevieve G. 
Rating:
3.0

Customer did not leave a comment.

Gean M. 
Rating:
5.0

Customer did not leave a comment.

Neal M. 
Rating:
5.0

Best customer service experience I've had at uhaul in a long time. Thanks for getting me in and out of there quickly.

Steve M. 
Rating:
1.0

Dropped off the truck same day and they never check it in good thing I had someone from another store looking out after me because I would've gotten charge twice. When I call they played dumb as if the keys were never dropped off and then I was kept getting asked if I dropped of the keys and I kept saying yes. Eventually they said they'll go check on the truck, now I have another receipt saying that they charged me again to what I already paid and basically charged me for another day when the trucks has been in their lot since the day I took it out.

Klaus V. 
Rating:
5.0

Customer did not leave a comment.

Suzanna T. 
Rating:
4.0

Customer did not leave a comment.

MORGAN J. 
Rating:
4.0

Reduce mileage charge

Roy V. 
Rating:
4.0

Only problem was location. Have to drive an extra mile to get to it because of turning restrictions.

CLEARANCE O. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
1.0

Customer service was disrespectful. Made us wait 30 mins to be helped. Had to sweep the truck out before I put my belongings inside.

Isaiah F. 
Rating:
1.0

the agent did not offer to help disconnect or even come out when auto transport was returned. The Uhaul had us drop off trailer at one location and truck at another. This company needs to have better communication between their agents for sure. Also teach them better social skills and customer service would be beneficial. Uhaul believes in the policy that the customer needs them and doesn't seem to care to treat the customers with the respect they need and deserve at a time that is stressful for them already!

larry C. 
Rating:
4.0

Customer did not leave a comment.

Shane W. 
Rating:
5.0

Sales associate was very knowledgeable & explained everything.

Annabelle S. 
Rating:
2.0

Customer did not leave a comment.

Christine L. 
Rating:
2.0

It would help if the location took customers out and showed them which truck was their's. There wasn't a walk through and the truck hadn't been closely inspected because the gas line was disconnected, I only realized this when I tried to fill the truck at the end of the night and gas spilled all over the gas station...I was charged a $40 fee for not filling up the truck. A check engine light was on the whole time and several error messages were popping up on the dashboard. Odometer was 50,000 mies less than what they had recorded at pick up, which made after hours drop-off difficult!

Caitlin H. 
Rating:
3.0

Customer did not leave a comment.

Alva G. 
Rating:
3.0

I had pre-checked in on my computer before picking up the truck, but it still took a good 20 minutes for them to dispatch the vehicle to me. The last user had not done a good job of sweeping out the truck, so I had to vacuum the cargo area before loading my household items on board.

david C. 
Rating:
5.0

Nice people

Earl P. 
Rating:
1.0

I made a reservation online and had confirmation. When I got to the location the app couldn't find my reservation. I called uhaul customer service but couldn't reach an agent. I called the agent who was in charge of the location and had to leave him a message. I sat and waited for 20 minutes trying to figure out how to get the truck I reserved. I finally received a call back and was told my reservation couldn't be found but I could go into the smoke shop to have it processed. When I went in I was not greeted, and when I was acknowledged they acted like I was inconveniencing them to have to take care of a uhaul order. As I was attempting to rent the truck she was taking smoke shop customers as they came in. She kept walking away from me to take care of customers, which I thought was completely rude because I also was a paying customer. I finally got a truck and she told me I would need to have it back by 6pm the next day because that was my original reservation time, I told her it is now 7pm because my reservation issues and waiting for her to get the truck processed, and she informed me I would have a late fee if I brought it back after 6pm the next day. The next day I returned the truck by 6pm. I have since been charged the full amount for the 24 hours which doesn't seem fair as I was only allowed to have it for 23 hours. I also never received the bill for what fees were being charged, so I have no idea what they claimed on mileage or gas level. I honestly feel like I tried to do everything possible to make my move easy and uhaul was not on board with that. I feel like based on their customer service and on their location service, I will not be recommending them to anyone I know who is moving.

Ruth-Ann J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J. 
Rating:
5.0

Closest drop off location to us and easy drop off service during business hours. Not sure how it would have worked after hours though as there was no outside location to drop off key that we saw!

Michael O. 
Rating:
5.0

For U-Haul Contract 24642837, the "fasten seatbelt warning" goes off intermittently for no apparent reason.

James I. 
Rating:
5.0

Very Fast Checkout and Checkin. Hassle Free. Thank You

Ken O. 
Rating:
4.0

Do the price that is written on the side of the Truck. Side of the truck said 19.99 ended up paying over 70 dollars for a total of 26 miles. Also let the customer know when a truck does not come with a ramp. It's a bad deal when you show up at your house and there is not ramp.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

Customer did not leave a comment.

Ashley O. 
Rating:
5.0

This staff was friendly and helpful!! The truck was so clean and neat.

Harmony Y. 
Rating:
3.0

this was not the location I initially set up to pick up the U-haul. No one called me to say that I had to go to another location to pick up my reserved truck. Not happy with the reservation system, however my pick up location was just fine.

Robert U. 
Rating:
2.0

make it feel and look safer for the customer.

Philip C. 
Rating:
1.0

Opened late, spent 30 minutes at the counter even though I provided all the info prior online. Mike was rude. Truck was dirty inside. Would NOT recommend.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY J. 
Rating:
3.0

Thank you

Mitzi H. 
Rating:
3.0

The customer Service representative was kind & very apologetic as the U-Haul database crashed & she had to call to speak with an agent to manually enter everything. The truck itself was Not swept out from the previous renter & the wiper blades sounded like they were down to the metal when being used in the rain.

Tasha E. 
Rating:
4.0

Better hours

Michelle P. 
Rating:
4.0

Customer did not leave a comment.

Bruce H. 
No reviews have been submitted for this location.

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