The floor mats of the vehicle were very dirty but the lot is located in a dirt space, so I can accept this. My main issue was that the gas tank was not full when I received the vehicle, resulting in me having to spend way more on gas than I should have. I used the vehicle for 43 km, and my gas cost me $35, that's ridiculous. I spoke to the attendant, and he would do nothing about it.
Jarred M
Customer Reviews for Nolan Hill Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Staff here was very patient and knowledgeable. Highly recommended.
Olawale FMuddy floor in the cab, but kind of expected under the current weather conditions.
Duncan FExcellent location, I will go out of my way to use this location and uhaul again in the future
Brandon Sreliable, conveinet
Sejoon AIt was very muddy. The office was crappy get your shit together guys.
Hani BThe truck had no heater and it was snowing the day we rented.
Bruce WPave the lot. Build a proper office building. The location looks like it is in transition as people are working out of a trailer in sub zero temperatures.
Brad MVery friendly and helpful staff!
Melissa SReservation was switched here after initial provider was unavailable, the attendant was extremely helpful.
Jodi SLots of room, attendant was well prepared and very helpfull
Bryon AFriendly and quick to serve
Ron PThanks for accommodating the change to my rental dates and for making the pick-up and drop-off expereince so quick and smooth. It's really a pleasure to rent from you!
Douglas GNothing wrong with location. They are the best of any uhaul place. Just the truck was run down. Check engine light on, I think that is just a by product of uhaul a these things being on the g0 24/7. Great Customer service here!!
Kaleigh FThe check in process was extremely slow. The Uhaul representative arrived at 7:58 when the facility opened at 8. The parking lot was extremely muddy. The electrical cables on the trailer were frozen in the muddy conditions. I wouldn’t recommend this location.
Kristin JAfter hours drop off
Teresa ANeed professional trained staff ,the person who was there ,even does not know the ABC of customer service ,with rude behavior
Muhammad UIt’s basically an open field with a cargo trailer. Very odd
David BI appreciate the help from the employees and making it a convenient transaction in a not so fun task.
Nick NThe consultant was professional and works quickly and efficiently. I was satisfied
iryna mThe Yard is poorly marked and hard to find in busy traffic. No yard, I had to turn my truck and the uHaul trailer around on the street and then back into a narrow parking spot which was actually part of the street curb.
GREGORY WI swept the trailer out. The previous renter left it a bit dirty inside. The trailer exterior was dirty but it was sloppy spring weather.
Scott AI am happy with the service provided.
Charles NService personnel were great.
JAMES WInspect your units before renting again to another client. Wiring harness was cut in half. And I had to replace it. He also said that I would be able to rent a storage unit with one month free and $99 a month there after in Thunder Bay Ontario which was not the case. This left me scrambling around in the last minute looking for a storage unit in a snow storm. NOT IMPRESSED
JOHN SLonger hours of operation would be better
Jerzy HThe site looks like a construction yard. General uhaul: Booking system is great. Pick up and drop off in different location is great. Drop off app is great. Multiple confirmation emails is great. Car transport is an excellent design.
Christopher LNot located in a mud pit. Almost slipped and fell and was not an inviting place to drop off or even pickup for that matter.
Alyssa WGreat
Uchenna OTruck was dirty , we had to clean
Steve GFucking Derka Derka brown asshole lied to me me I will warn everyone on social media to be ware of this location specifically that guy
Norman GQuick process, this location is not bogged down like other major U-Haul locations. Thank you
Bradley SHad a bill dispute and was not contacted by a representative before additional charges were applied. I will never use your service again.
Adam HHave more than one person available to help in the office. Lineup was a problem when returning. The truck we rented was muddy and wet inside and had to be cleaned before we could use it. Truck worked ok.
Richard GThanks so much. Ill be using you again. Cheers
Jeffrey BTrailer was dirty and muddy inside and out. Location is in a dirt lot which is very muddy. Office is a tractor trailer which is like no UHaul I have ever been too. Agent did not have a clue. Was on the phone with some one else telling him what to do for rental. I hooked up my own trailer, no safety check of lights or inspection of trailer like previous rentals. I will not go to this location again. It is not the standard I am used to renting UHaul equipment.
Mark EThus location is a big icy lot with a trailer as an office and when the ice melts will be a big muddy mess.
David KTake care of your vehicles! I was given a truck with a check engine light and an empty tank, parked in a far back corner that was boxed in by other trucks. The Tow/Haul button was stuck which also messed with the fuel consumption. Not happy.
Scott SI only gave it an average because this is a new location and the entire parking lot needs to be paved as it's a big muddy mess, i'm sure this will be rectified soon
Bill MI was given an estimated billing for 4 hours, used the vehicle for for just 20 minutes and the bill was shot up!!!! Not happy with the service
Folasade OGreat Team keep the same zeal and passion. Thanks
Khurram RNot a great experience. Booked to pick up at 16th downtown Calgary. Was called and told to pick up at the north end of Calgary at 52nd st. Then arrived and told I had to go to a different location. This wasted well over an hour of my time and my gas.
CODY SOther than eventually paving the lot - Nolan Hill are amazing!!!!
Stephen PI do not receommend this location for any truck rental
Mohammed IFriendly and welcoming staff. Pick up and return were smooth
David SNolan Hill - they were amazing. Great, friendly service. Smooth efficient pick-up. Had some questions and issues - they worked to resolve them immediately. I highly recommend Nolan Hill to those needing a rental truck or trailer. It is spring, and snow was a bit of an issue - if possible to have a paved lot in the future -- but that is only a minor suggestion.
Stephen PI already had coverage on it. Why did you charge me coverage again? That’s fucking ridiculous. You need to reimburse me to $16. You think money grows on tree trees and you didn’t tell me you were charging me coverage again you just told me you’re charging me $40 plus tax.
madonna jStorage area is really muddy. The driving lights on the trailer didn’t work. Like how do you tow at night like this
SHAWN OThe person attending was very cooperative, helpful, nice to speak & well mannered. He provided all the necessary details required for an easy transaction. Really value this interaction for beginning a move out & heading into a new home.
Affan AOver charged vague about pricing made to wait for over an hour because they had my make confused with some other person that eat flagged after waiting for over an hour I didn’t even get so much as an apology in -28 weather. No they gave me some vague billing and said someone would contact me and no one’s contact me so that I don’t plan on paying any of that I’ll take them to small civil court over $480. They think I owe them which is not even close to that amount never again U-Haul. PS the guy running that location said it was very common for people to get blacklisted and sit around waiting as their name was cleared very unprofessional Sincerely, former U-Haul user
Kenneth FGot there at 8am when right when they opened. Took less than 5 min to get the keys. Cost less than expected. I’m happy how it went thanks
Matthew CCustomer service problem
Justus BVery quick and easy drop off, pleasant staff. Very pleased
KARLA MEverything was great.
Iaroslav SInitial two trucks had issues but was compensated
Zhao MThe driveway was icy, and the truck got stuck. The truck did not have winter tires for a one way trip through the mountains. There was no washer fluid, and the truck was low on oil. I was quoted $550 approx but was charged $690 with no changes made to the order.
Antoni BThe hooking up of the trailer was a bit heavy. I’m 60 and my wife helped me. I never asked for help maybe next time I would.
Matthew GSome trash in trailer which was minimal, but was hauling to dump anyways so threw out there.
Wesley HNothing to add. service was quick and friendly.
Matteo DNothing but lack of professionalism. Nothing done right at these in person locations. Had to call the Uhaul helpline number to get things done right. I would have been screwed without the phone staff. Talked to them for like 7 times for a 4 hour trip. Absolutely horrendous service.
. SEverything went smooth, reasonably priced and very convenient.
Christopher EAll good
Hailesilase G