3 new tires on the trailer and one bald one…The bald tire blew on the highway way out side of hope Bc. They new we were travelling 1300 kms and gave us a trailer with a bald tire….Makes no sense…U-Haul just wants your money and and no regards to customer safety or satisfaction..The flat tire caused us to miss our ferry crossing another inconvenience and expense to change our crossing.
Thomas M
Customer Reviews for Nolan Hill Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy was very helpful, prompt and he helped me hook the trailer up to my car. He was very kind.
Karen FService rep was friendly, knowledgeable and friendly.
Michael CThe 4 dozen blankets we ordered were lumped on the floor of open container and wet and muddy, even some moldy. None of them clean folded or in bags like normal. It was so bad I took pictures. Truck was almost empty on gas. Guy tried to tell us it was a new truck and yet even seat belt posts inside were rusted. Worst Uhaul experience in 32 years of using uhaul
Peter MBusy site
Ernie MThe location had a trailer as an office and the yard was a mud pit. The service was fine.
craig PStaff here was very quick and professional.
Robert HNothing the guy was very helpful and courteous . Thank you!
Robin RQuick easy service. Very handy
Ronald ZThe truck was sticky It vibrated at 100km It was dirty inside the cab and the back
Melanie APoorly organized. Short staffed.
Steve HMake sure the U-Haul is clean, my partner had to sweep and clean the U-Haul which ate into our move time. We also waited for a very long time despite reserving. I have pictures of him cleaning and washing the U-Haul
Deinsebobo TOverall, there’s a very good vehicle to rent
Donald HExcellent service and clean equipment, highly recommend!
KAILASH RThe site was under construction, staff was very helpful’
Nigel FI did an after hours drop off.
John HWe had an amazing experience. It was great! So helpful and accommodating, especially because I had my elderly parents with me. The office person was very friendly and helpful. Thank you.
REBECCA MEasy pickup and drop off. Thanks!
ALAN KNever had a bad experience at this location, the staff are always helpful and pleasant to deal with.
Adam KYour systems need to "talk" to each other. We brought a trailer back at the request of Uhaul. thank you for the discount. What wasn't passed on was we could not drop off our rental and trailer at the original spot booked. Thank you to Dillon and Latoya on the toll free line for their help to get our rental and the trailer dropped off.
Leslie-Anne MGreat service nice location very good service and good quality
JORGE EThis location is running out of a container.
Branko VThe process end to end was easy and I consider the cost to be reasonable. This is the perfect solution for my move from Calgary to Regina.
Mark LThe interior of the cargo van could be cleaner ie wiped down and vacuumed and the van should be washed before the client picks up the vehicle .
ARTHUR LI would cover.e back or become this location has a amazing staff
Linda KParking lot was an absolute disaster, would be nice to see it maintained better by filling in potholes or having it paved
Kayla GTruck was dirty and dusty due to construction area and could use at least some exterior cleaning but I like the fact that it's a relatively new vehicle
Edmund LWas an amazing experience
Zach MGreat experience
Michael TEmployee was very helpful and respectful, very good and convenient location, please don't move from this location.
YASEEN Dbest location ever, best guy at location ever
Stepan PHave vehicles with cruise control :(
Ryan AI love the location due to excessibility and gas station nearby
Paramjit STrailer did leak water on some things, it did the job however for a cross country move
Ryan HThe interior of the vehicle was dusty, muddy, but I come from BC where there isn't as much dirt and dust everywhere so this might just be normal for Calgary. The lady on the phone who took my call was amazing, she got me the closest rental possible and set everything up. And then the guy at the U-Haul yard was also amazing, super efficient, had us in and out in no time. So everyone was great! I love, love, love this location for pick up, super convenient!
STEPHEN RVery friendly staff. Rental went very smoothly.
Deborah KI am disputing the fuel cost for my 10' truck rental. - Distance driven: 37 miles (approx. 60 km) - Fuel added: 28.29 Liters ($52.59) - Issue: The fuel economy is 1.3miles (2.1 km)/L, which is physically impossible. It is clear the tank was not truly full when I picked it up. I ended up paying for the previous renter's fuel. I request a credit of $25 for this overcharge.
Sang JThe floor mats of the vehicle were very dirty but the lot is located in a dirt space, so I can accept this. My main issue was that the gas tank was not full when I received the vehicle, resulting in me having to spend way more on gas than I should have. I used the vehicle for 43 km, and my gas cost me $35, that's ridiculous. I spoke to the attendant, and he would do nothing about it.
Jarred MThe Staff here was very patient and knowledgeable. Highly recommended.
Olawale FMuddy floor in the cab, but kind of expected under the current weather conditions.
Duncan FExcellent location, I will go out of my way to use this location and uhaul again in the future
Brandon Sreliable, conveinet
Sejoon AIt was very muddy. The office was crappy get your shit together guys.
Hani BThe truck had no heater and it was snowing the day we rented.
Bruce WPave the lot. Build a proper office building. The location looks like it is in transition as people are working out of a trailer in sub zero temperatures.
Brad MVery friendly and helpful staff!
Melissa SReservation was switched here after initial provider was unavailable, the attendant was extremely helpful.
Jodi SLots of room, attendant was well prepared and very helpfull
Bryon AFriendly and quick to serve
Ron PThanks for accommodating the change to my rental dates and for making the pick-up and drop-off expereince so quick and smooth. It's really a pleasure to rent from you!
Douglas GNothing wrong with location. They are the best of any uhaul place. Just the truck was run down. Check engine light on, I think that is just a by product of uhaul a these things being on the g0 24/7. Great Customer service here!!
Kaleigh FThe check in process was extremely slow. The Uhaul representative arrived at 7:58 when the facility opened at 8. The parking lot was extremely muddy. The electrical cables on the trailer were frozen in the muddy conditions. I wouldn’t recommend this location.
Kristin JAfter hours drop off
Teresa ANeed professional trained staff ,the person who was there ,even does not know the ABC of customer service ,with rude behavior
Muhammad U