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Jack V
Customer Reviews for Nolan Hill Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I asked the attendant to change the reservation for only one day instead of two, and he didn’t want to do it, arguing that if I returned early he would only charge for one day, I did return early used the trailer for only one day. Bu he charged me for two days regardless. It’s just wrong
Juan CEasy Peasy drop off.
Lansing Mpretty easy renting the trailer I used.
Chris BYou really need to talk to these people, very very unprofessional, they live at same location and we sat outside and phones them and woke them up, head office should make a surprise visit and see for yourself! They need a shake up!
Yves GClean your trucks and works towards creati.g a proper office. Feel like I'm traveling to a developing country when I walk into their makeshift office.
Terry SPolite and friendly person
Rady FWas greeted with a smile and the return went very smoothly and quickly.
Kevin HAlthough friendly and courteous, the employee should have some identification as to being a U-haul employee. But maybe I missed something. The email arrived quickly so I knew he was legit. Overall my experience was great. Thank you!
John CThe truck was very dirty at the moment to rent
Antonio QTrailer lights didn’t work. I had someone else pick up the trailer, and the guy at the uhaul location had checked the lights for them and said they were good. Signal lights put the trailer hazard lights on, and the running lights did not work. Got pulled over by the police for this issue. Insane the trailer was rented out like this…
Ben WThey gave me a car that the battery was bad and refused to refund to me the money I spent to hired a battery
Ogbonnaya MFriendly and respectful.
Abbas AIt’s a trailer, not a building.
Shayna FCar was old and too hard to drive. Yet charges was high. Returning wasn’t fun as it took a while to complete the process as the outlet was closed. Waited over 30 mins before I could get the vehicle as well
Olanrewaju AI actually like the customer service
AMA MEmployees were all great
Aubrey RThey were efficient but I asked for a dolly. When I got there they said they had no dolly as it's a first come first serve basis. What's the point of reserving something if there's no guarantee?
David DActually give a shit about the customer
Simon MWiring for the trailer was hanging in the wheel well. I was waiting for it to get torn off. There is no spare tire, and no jack to aid in hooking up and unhooking. Further, renting a hitch over and above the trailer is bullshit. If I have a hitch, I probably have a trailer. If I am renting a trailer, I probably don’t have any of the accessories necessary to connect to one. Not having wiring adapters or including a hitch with the rental is bush league bullshit. For all the reasons above, it’s unlikely I rent from you again, as there are other and better, less ghetto options for only a nominal difference in price. Location was ok. Bullshit that you advertise in Cochrane and then when I book send me to NW Calgary. People were helpful and professional. Overall, a C+ experience.
Chris SThe front desk person was polite and quick. Thank you
Alexandre KThe customer service was excellent and it was an easy process. They were efficient and it was relatively busy. I will come back to this location. It did take a few minutes to locate the office because it was a container style and that was unexpected. Better signs on the front and back would be helpful to locate it faster. A few other people were having the same difficulty.
Andrea JQuick Pick-up, all in order. Same for drop off, excellent service
Kathy IEvery thing is good thanks from your we are good express from your campany
MOHAMMAD NThe guy at Nolan Hill Uhaul is amazing. He was very helpful and kind and knowledgeable! I would recommend this location to anyone and use it again! Thank you
Kelly MThe truck was so loud I have to use ear plugs, I’m so glad that my drive was only for 40 min
Simone TThe service agent was knowledgeable, polite and very helpful.
Linda Sthe UHaul trailer worked perfectly and the staff was excellent
larry cI was given a U-Haul with no working A/C.a mechanic looked at the U-Haul once I got to Winnipeg but was unable to fix it. 40 degrees C.was unbearable for 5 days for myself and my dog.
MONICA MWe did the after hours drop off, so we did not get to speak to staff. The process for drop off on the app was fairly straightforward. Our only complaint is that the location itself wasn't easy to find. We could see several U-Haul trucks so we knew we were at the right place, or close, but we couldn't locate a building, which it turns out is a mobile with only a very small U-Haul sign on it. I would recommend a larger sign or signage from the parking lot of the adjacent building.
Parise NThe truck was very dirty in the driver compartment and the loading part of the truck mud and debris all inside the truck.
Monday OVery good service ,im very happy
PETER ZToo expensive but service and van wer both great
MATTHEW CNowhere to park my truck, had to walk to find the truck, no walk around so I too my photos to cover my butt, truck was so dirty inside and had an empty water bottle inside. In the back of the truck was som cardboard left from previous user. Just not a good and professional feeling at all.
MICHAEL FWhen picking up the equipment we were told safety pins are not supplied nor required. This was an alarming detail as the safety pin is certainly proven to be a small detail that can make a big difference. We went and bought our own- had UHaul had one we would have purchased from them.
Sylvia KLocation where I dropped it off Yes location where I picked it up no the issues I’ve been having with U-Haul since the beginning when I picked up the trailer, your customer service needs help and when someone book a trailer and expects to pick up a trailer at the right location, my trailer should not be given away to someone else and make the customer that pre-booked the trailer and make them drive three hours to go get another one and then the customer service is not being able to give me a discount of any kind was just horrible and then on top of that have known from their customer service from the management team or supervisor to reach out is another bad example I’ve been a customer with you guys since 1992. This has been bad experience getting this trailer.
Dylin VNice u haul location
Weiwei GThe location itself is dirty and unorganized with only 1 person working under the pump to get everything taken care of which resulted in a long wait time. Also, we opened up the back of the truck to inspect it and it absolutely STANK. We did not think it was that bad at first but when we got it to our storage locker to fill up and went inside it was disgusting. At the back of the truck it smelled like rotting fish. The smell was strong enough to make me want to be sick. As we were moving we did not have time to go back and wait for another half hour to get this dealt with so I reached out to complain and she made notes on our reservation but no one reached out to me to get further information. The fact that someone went in the back of that truck and deemed it clean and ready to use again is disgraceful and disgusting. I have used U-Haul many times and have never had an issue.
Alexandra MFriendly prompt service
Dave GExcellent service provided once again at the Sage Hill location.
Mike JAgent was polite and value my business.
Monday OThe location is not that bad and the guy who assist me is a good guy.
Florencio II had reserved a hand truck dolly and a furniture dolly the week before my rental. I arrived for the truck and equipment and was told that they were subject to availability and that they had none. I received no phone call ahead of time and it complicated and slowed down my move. No one wants surprises and disappointments and stress like that when they are moving. It was not good. When I brought the truck back, I parked and the attendant looked at the mileage and fuel and said all was good and that I could go since it was paid. I had to tell him to adjust the mileage, which was a lot lower than the estimate. That was sneaky. And the initial contract showed the fuel level higher than what was actually in the truck. I just filled it back up to what I'd found it at (no problem upon return. I had photos). The truck was pretty dirty, too, on the inside. The lot is a dirt lot, and would get really muddy on a rainy day, so be prepared if it's raining! The cool thing about the location is that it's right beside the dump, in case you need to make a dump run on the way back.
marko hGood at all
Gurkaran sDisappointed the vehicle we reserved was not at the location we reserved at. Also when we confirmed the new location they said the blanket and Dollie’s would be there but we couldn’t get either, Dollie’s and blankets are very important when moving. Had we known that what we reserved wasn’t going to be available to us we most certainly would have made other plans to get what was needed for this move. I understand things can happen but I think your service could be improved greatly by standing by your reservations as far as location and rental of Dollie’s and blankets atleast and location
Blake HThere were issues with the mileage. When I picked up the car, I had driven 52 miles. They tried to charge me 580, but the inside of the car was dirty with traces of sweet drinks. We finally got the issue resolved the next day, but the car's mileage was still not correct, but I was charged for the 52 miles I had driven.
Viacheslav LPathetic. The van I reserved weeks ago was given away. I was forced to take a much larger truck. Truck was muddy throughout. Window handles both fell off as we drove away. A/C did not work. Absolutely pathetic operation.
Mario VParking area was extremely muddy because of not being paved. Interior of cab was full of dirt and garbage. I have rented several u-haul’s and this was my worst experience
James SIt was the worst U-Haul experience I’ve ever had. I’ve used U-Haul many times over the years and have always recommended it to my friends and family. Unfortunately, this experience completely changed my opinion. First, U-Haul offered me the option to return the truck to a different location and promised 50 km of free mileage, which I happily accepted. However, when I arrived to pick up the truck, there was a very long lineup. After waiting my turn, the employee asked why I was late—even though I had been waiting in line the entire time. Then, when I mentioned the 50 km promotion, the employee told me that another staff member had forgotten to apply it to my reservation. If that’s the case, why offer it in the first place? To make matters worse, I had originally reserved the truck from 10:00 a.m. to 4:00 p.m. and later extended the reservation until 6:00 p.m. Yet the front desk insisted that I had only booked the truck for two hours. Finally, the truck was in poor condition when I picked it up. It was dirty inside and had almost no fuel, forcing me to waste additional time filling up the gas tank before I could even begin my move. Overall, the entire process was disorganized, frustrating, and extremely disappointing. I expected much better service from a company I’ve trusted and recommended for years.
Tsung YHave staff with all the keys and ability to rent all equipment on site , as well as making sure the vehicles dont have leaks as all of our Stuff got soaking wet driving in the rain . They have been good before but this time was a miss . The only good thing about this location is size and volume of trucks
Cole KThe check out and returning was the only good thing about this rental. The guys weee super efficient and friendly. The car was old and had mechanical issues. It was a horrible drive although it did the job. The location is also unpaved and muddy.
Ali D