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Rhiana S
Customer Reviews for North Tongass Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I left my keys in the van and she drop them off at my work
Rosa RMayabess has been an amazing lady to work with over the last few years.
ROBERT AEasy, convenient and professional! Thank you!
Jamie KAwesome experience would definitely rent from them again very professional and courteous
Warren LWould really have liked to get an emailed receipt or something for the 600 I got charged extra for the truck and auto hauler.
Jared RKetchikan needs a 2 door pick up truck and ATV trailer for local use.
MAYABESS BMaya was the best! She was so kind and helpful through the whole experience. Very thankful for her help! Moving is so stressful and kindness goes a long way! Thank you!
Jayme DThe lady that helps you rent a uhaul is amazing and so helpful. I really appreciated how she explained the process and was so nice!!
Jennifer BTell people exactly where the ignition key box is mounted at this site. There was no box # 4. Just 1 box total mounted on a container van by the building.
Kathrine EYour representative at this location was very polite and helpful thank you very much 👍
mARLEN D24/7 option is great for locals
MAYABESS BAgent was nice,professional, quick with getting paper work completed. Instructions on truck rear door,ramp,locking mechanism, was good information. Truck was clean and running good .
Kenneth HThe truck leaked. Several boxes were wet when we moved the first day. Didn't even use it the second day in fear of getting something damaged.
Shawn HMaya was wonderful to work with!! The best!!
Ann Mgreat customer service
Allen PSuper helpful and friendly staff! Definitely upgraded for sure! We will be returning in the future for all moving needs!
megan BGreat service provided for Island folk
Cliff HTwo-seater Truck would be very beneficial for the island
Matthew WThe lady in the office is very helpful. Would be great to have local 20 & 26 foot trucks for year round use
Trident sGreat customer service in the office. Very hopeful every time I use your service.
Melinda Bgreat service for ketchikan
Brittany HGreat customer service. local two seater truck would be great for island
Claudia BLocal U-Haul representative is very helpful
David GLady in the office is very helpful.
Jon SGreat customer service. Very helpful in the office. Would be nice if we had bigger local trucks you’re around.
DELBERT WGreat service
Alexander HThank you for providing the service to Ketchikan. Two seater truck would be great for the island.
Tyler LI’m pretty sure this UHaul is the cheapest place to rent a vehicle in town! How amazing is that? Highly recommend this place. However, it would be nice if we had a local two-seater truck for rent.
Sabra SGreat service. Would love to see you local ramp trailer so I can move my motorcycle/four wheelers and snow machines easier
sandi jGreat service and from the customer service representative in the office. Some things for a short period of time on. Highly recommend.
David GGreat service for locals and off island rentals. However, your pull behind trailers should come with jackstands as they are extremely heavy and a small person with no muscles wouldn’t be able to hook this up on their own. Especially an elder person. U-Haul should start attaching trailer jacks to each trailer.
Matthew WGreat service for the island. Would be nice to have a local 20 foot truck and a local 26 foot truck.
Kiram MN/A
Dylan DVery helpful service
Kristina HGreat customer service, Please provide pick up truck for local rentals.
Matthias VThank you for providing this service to Ketchikan.
kyle fPlease provide 2 seater pick up truck for local use
franklin jThank you for the great service provided to the island
Lew PEverything went smooth. Mayabess was great and got me in and out of the office with no hassle. I will be a return customer for sure!
John PMake your online checkout as easy as your drop off is.
Roy EThis location was super accommodating and flexible with great customer service
Joshua KThe person working was amazing. They were so kind and personable and made the entire experience easy and wonderful.
Megan SWonderful customer service in Ketchikan.
Patricia HHard to improve perfection
Fredrick WThe knob on the driver’s window regulator falls off when trying to raise or lower the window.
george tMayabess is extremely helpful and replies quickly .
Katharine DBe there when they know there is a return coming in.
Michael HNice good job
Thomas CHad a hard time using the app & I’m not certain if I have to reserve truck with 24/7 app the day before? Kind of confused about that Overall it worked out good thank you
Tom CThe folks at North Tongass Mini Storage are terrific, I needed to store some household goods & clothing that I did not have room to take with me, so I called North Tongass Mini Storage, and they were able to find me a storage unit that was the correct size to temporarily store my belongings in, fair pricing and a great staff. If you're looking for a storage unit call North Tongass Mini Storage!
Mark C | Overall ExperienceThanks
John nCustomer service was excellent. The store is clean and well supplied. Thanks for providing this necessary business
John nCan’t think of a thing except it would be nice if your location was closer to town.
Dan GThis storage unit rental was a very good experience. Maya Bess was super helpful anytime we came to the office for packing supplies, questions or problems.
Debra S | Overall ExperiencePlease have available a net for cargo (boxes,etc) bracing so minimal shifting during transportation. It is like a safety net. Even if at a small rental fee, I would appreciate it. Thanks Awesome customer service and the vehicle wasn't hard to drive, initially it was a fear but I am a happy customer looking forward to using the company again. Thanks
Diane MVery understanding and friendly staff.
Tammy RCourteous and great service
Veronica rVery helpful young man who was taking care of me with the booking and checking out process.
JARED EGreat job and thank you so much
steven fEverything was good. The squeaky chassis was annoying but the truck did the job. My only complaint being; When we tried to drop off early via online a very rude old man came over and started to harass my husband for where he had parked the uhaul. My husband parked it in a perfectly acceptable spot not blocking any traffic or access to the storage units. This older man (a good 25 years our senior at least) started to raise his voice and call my husband names when my husband tried to calmly explain that he was just dropping it off and his complaints need to be directed towards the business. My husband kept himself restrained through the man’s yelling of insults and belittling and an employee came out from the building to move the truck away to diffuse the situation.
Matt HCracked windshield, driver window handle know falls off, parking brake release handle mechanism bent. Sure would like p/u trucks at this site.
John DFacility and unit were fine. I found the office manager a bit rude at times. During the height of COVID you were NOT allowed to wear a mask into the office. Supposedly for safety reasons but with a huge TRUMP sign right behind her on the wall....I felt it was politically motivated and I felt that I was needlessly exposing myself in order to do business with U Haul.
Gerald B | Overall Experience