The van was a bit dirty inside - spill drinks, etc. Needed a serious wipe down inside. A key drop box would be great!Kelly S.
Customer Reviews for Northgate Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John S.
My appointment/pickup time was 1:00pm. I showed up at 1:00pm and no one was there. There was a sign on the office window that said they would be back at 2:00pm, and there was no other way for me to check in and get the truck's keys. I called Uhaul's main line and was put on hold. I found a person/number listed on the front desk and he answered and got in contact with another area manager who tried calling around, but I ended up waiting for 45 minutes for the office guy to come back from his break. When he returned, he said he wasn't aware of my appointment.. except the truck was out front ready/waiting for me. Not good customer service.Erica S.
Gentleman was super helpful and made it easy!Dustin A.
Customer did not leave a comment.John P.
'Michael' and 'Brian' at the 10805 Roosevelt Way NE, Seattle, WA., 98125 U-Haul/Storage location were w/me all the way from taking my request over the phone to driving away and returning the vehicle. Fast, efficient, and friendly. Great place!Sean C.
Customer did not leave a comment.Melissa L.
Customer did not leave a comment.Christopher K.
Customer did not leave a comment.JONTHAN A. | Overall Experience
A little snall and narrow space for car parkingNahom S.
Customer did not leave a comment.Youcef I.
I took a fall on the ice when I was in Seattle and it took some time for me to return the van. The customer service person was very kind and accomodating. I'm so thankful!Deborah A.
Customer did not leave a comment.Arthur S.
Michael was great, van was perfect. We got the job done at a very low cost.Kathryn S.
Customer did not leave a comment.Samantha S.
Customer did not leave a comment.sandy P.
Customer did not leave a comment.Sally B.
Customer did not leave a comment.CASSANDRA S.
Horrible Service, we scheduled a Uhaul for 4 hours, starting at 3:30, and no one told us and nothing was indicated that the location closed at 5, and since he didn't have someone to â€œwork the night shiftâ€, we were responsible for parking our car somewhere else and in charge of finding a place to park the Uhaul overnight (not an easy feat in a city). The vehicle felt very off kilter, didn't drive well at all, and took about 10 minutes every time to start. We will never be using this location again, and have already told a couple of our friends who are moving not to use. Worst experience with Uhaul ever, and it makes me question ever using Uhaul again.Lukas P.
The cleaning solution used in the cabin smells really strongly - I can imagine it would drive some people crazy, e.g. cause headaches for people with sensitivities. Hopefully it's just a temporary COVID thing!Marc C.
Customer did not leave a comment.Joseph H.
The storage facility met our needs. The staff were friendly and helpful and the rate was competitive. The floor and wall are wood and it is not deep cleaned, therefore if storing furniture, I would recommend wrapping or covering it to protect it. The large service elevator was very helpful for move in and move out and we appreciated the security and locked gate during off hours.Catherine R. | Overall Experience
Actually have the 24/7 pickup available at the location. Have a clean truck. It still blankets from the previous rentalJames S.
The reservation I made was for Christmas Eve. I called this location in advance to check their availability to no reply. I left a voicemail and was was never provided a follow up. I was able to confirm a reservation for December 24th, 9am-2pm. The website reflected normal operating hours to select for the reservation. I completed my reservation well over a week in advance. Upon arriving for my reservation, the attendant said that they would not be open past 12pm and if I didn't return the truck before then, I would have to hold on to it through the holiday and be subject to additional fees. When prompted to leave a correspondence for their manager to read upon returning past the holiday in the event we made it past the 12pm close time, the employee did not comply and gave a unprofessional response of â€œmaybe they will not give you a charge, maybe they will, I don't knowâ€ without providing any solutions to the obstacle at hand. I was very surprised to hear that as that information was not reflected in any email communications received after completing the reservation. I also was not provided a courtesy phone call by the location to inform me of this change in advance. It's extremely unprofessional that many attempts were made to connect with this location and then be provided information like this during an extremely stressful time of holidays, moving locations and COVID precautions. My move plans had to be cut by 2 hours. We had to stress about returning the truck. We did return the truck before the 12pm close time to avoid incurring additional fees. When we received the truck, we were told it was full. It was not a full tank. When contacted about this, the attendee was not helpful and said the tank had to be filled when returned. We compiled but want to provide another example of poor service received from this location. When leaving the location, there isn't any helpful signage our mirrors to help guide drivers out. Another easy fix that this lack of service location cannot muster the energy, enthusiasm or care to install. Would never recommend this location to anyone. Needs a complete change of customer service behavior and better up to date information advertised on website and through Hal Uhaul reservation service.Natalie D.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.William B.
Customer did not leave a comment.Keenan S.
It was very easy to get in and out with what I needed. The gentleman that helped me was very helpful.Dennis M.
Customer did not leave a comment.S B.
Customer did not leave a comment.Ponpun T.
Customer did not leave a comment.Susan B.
Customer did not leave a comment.Vivek S.
Customer did not leave a comment.S Zimmerman B.
Brian was excellent (quick, friendly, clear). He did very good job handling morning rush. Van was clean inside but dirty outside. The location is a little confusing because there is no parking area. Perhaps a sign to direct people where to park when going up to office. But it all worked fine. I thought it strange that van didn't have electronic mirror control. Had to manually adjust my side mirrors. Not easy on passenger side when there is only 1 person (driver).Alicia H.
Customer did not leave a comment.Blake B.
Overall, was totally fine and exactly what I needed for my move. The check-in and identity verification process was quite tedious and time-consuming (like several times harder than checking in at an airport, actually), but necessary I suppose? The cargo van was nice, but previous driver left some trash inside, and the outside had scuff marks on both sides and a taped-on side mirror that I had to take photos of to contest. If you only have one single dolly available as claimed, then you really ought to get more. Checking the odometer at the end was weird and confusing...figured out I had to press little buttons on the left side to get it to show instead of displaying "check engine". That should come with instructions or something. Would have liked a few bungee cords to be included with the van, but oh well. Fair price and not scammy, so yes I would rent from here again and recommend to others.Ryan H.
Just since it's covid time, might be nice to clean the trucks before each use.Jesse C.
The gentleman working was extremely polite and professional. The facility and vehicle were well maintained. Highly recommend!ROBERT W.
Customer did not leave a comment.Katharine K.
Customer did not leave a comment.Amaris P.
It was not advertised that there wasn't an after-hours/night drop box, so I had to drive back at 8:30am the next morning to drop off the key and turn the truck back in. If it was advertised, I could have made plans, but since I wasn't informed until I was given the key, it was incredibly frustrating. Otherwise, the location is fine.Paul S.
Customer did not leave a comment.Sheri F.
The van was dirty but completely functional. The staff was very polite, friendly and helpful. It was a very pleasant experience and allowed us to get some things moved around for a good price.Jill G.
Wouldn't allow me to drop off at a different location.Jennifer T.
Customer did not leave a comment.Kyama-Marie B.
Customer did not leave a comment.Timothy T.
Customer did not leave a comment.Amber D.
Nothing really! Just a simple building but super friendly customer service.Jason T.
Give staff a bonus and pay increase. Happy employees make happy customers.BRADLEY B.
Customer did not leave a comment.Jon H.
Customer did not leave a comment.MARK C.
It was an unfortunate situation because the power was out at the location, and the computer could not check me out. I needed to convert to using my phone app and that was problematic. I figured it out but only after some stress (mostly having to do with a time deadline). I understand these things can happen. Brian H who was working was very nice and understandably frustrated too because he was unable to access his computer. It all worked out ultimately, but was stressful. Thank you! Sincere Best and Appreciation! David CrumpDavid C.
Customer did not leave a comment.Lei D.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.SCOTT W.
This was better experience than I expected. Super organized and everything went smoothly and quickly.DANIEL J.
Customer did not leave a comment.Theresa C.
Customer did not leave a comment.Sherry B.
Customer did not leave a comment.Dana N.
From reservation to pick-up to return, all was friendly, professional, and competent. Thank you.David G.
The online ordering and everything was great and the staff memeber inside was very communicative and informative. However, Getting the uhaul turned around to get out of the space was a little tough and wish they were facing outwards to start. I was afraid to turn around in there.Ashley B.
The driveway was narrow and there were several turns, making navigating a large U-Haul truck challenging. There were steep drops on the exit side of the asphalt, potentially problematic for low vehiclesKapil G.
Customer did not leave a comment.Edward W.
Customer did not leave a comment.ED W.
Customer did not leave a comment.Jaimie P.
Customer did not leave a comment.Lorelei L.
Customer did not leave a comment.Brendan C.
This location had a great U-haul agent that was very informational and polite.Rhonda L.
Great experience rentingSusan C.
The service was great.Pavel C.
Customer did not leave a comment.Markia G.
Customer did not leave a comment.Marcelo D.
Customer did not leave a comment.Stacey H.
The only thing I would want you to do is to make your hours clear ahead of time and/or via the app so that a customer knows when they can return the rental.Janine K.
Customer did not leave a comment.Lisa P.
Both parties I dealt with were very friendly and knowledgable.Cleve D.
Customer did not leave a comment.JEFFRY K.
Customer did not leave a comment.Guofu X.
Person at the call center reserved the wrong size truck (too big) the guy at the location offered to change it but I was pressed for time so I just took the bigger truck. The staff at this location was awesometracy M.
Customer did not leave a comment.Jessica G.
Customer did not leave a comment.Nathaniel C.
Robert did a great job with all aspects of van rental. He helped me resolve an early mistake that I made, and then rented me a cargo van that was probably in the best condition I have ever seen in my history of uhaul rentals.Grant H.
Customer did not leave a comment.Joseph W.
The manager on site was great! Very professional and answered my questions! Fast check in and I was out the door! Quick checkout too!stephen T.
The truck cab wasn't very clean when I picked it up and the Uhaul system let me check out the vehicle until 6pm using the online check out system that means the location doesn't have to be open. However, when I returned with the truck the entrance to the Northgate Storage Center was gated and padlocked behind a barbed-wire gate. That meant I had to call customer service and get the reservation extended, park the truck overnight and drive extra miles back to my home before waking up early to drive back and return it in the morning. I'm very disappointed in the location and customer service I received.Aliza M.
Customer did not leave a comment.XIAO Y.
Wash the windows and remove debris from under wipers, was a hazard to use wipers. Never recieved my mattress bag after reminding associate twice. Check in took almost an hour, incredibly slow.Alex B.
This was my first and last time using Uhaul. I was charged for the use of the vehicle, and per mile that I drove. I put in a quarter tank of gas in the city I was picking up my things because gas is significantly cheaper there: so I guesstimated. I am a single parent so every dollar counts for me. It ended up costing me $25 bucks for the gas. That quarter tank was not used and remained on full when I returned the vehicle. I returned and asked if the cost for the gas could be offset and I was told no. It's in policy. Here are my issues with this 1. Uhaul charges me for every mile and use of the truck and charges if you don't put in enough gas but will take a customers money if you put in too much gas. 2. The next customer that rents the truck will be told to bring it back at full. Gas that Uhaul didn't pay for. So if that customer doesn't do that, they will be charged a fee. So there could be a double profit for Uhaul at my expense and the next customer. 3. The employee went over everything that was in the contract that he had me sign, including to put the gas back to its level but he NEVER said we don't reimburse or offset fuel costs if you put too much. Interesting that he went over everything else. 4. I call 1-809 to Uhaul and I'm told that the manager won't be in the office until the 17th. And to call back then. This is a nationwide company and I call on a Sunday to be told that there is only one manager I can speak to about this all the way four days later? All in all-you're business model is designed to rip off customers and profit off of them for use of your products and use of anything extra that they give you. This was my first time using your service and I didn't see disclaimers even on your website about refueling or that clause. First time customers aren't going to know everything or read every line. I completely felt ripped off.Saskia N.
Customer service at this location was excellent. Staff deserves a raise.SETH B.
Customer did not leave a comment.William G.
Customer did not leave a comment.Amy C.
Customer did not leave a comment.Qinya X.
It would be great to be able to pick up and return equipment after hours or when the manager is at lunch, both of which would have been more convenient.Pearl K.
Customer did not leave a comment.teresa H.
Customer did not leave a comment.Charlotte W.
My only disappointment was that there was no hand truck available to take with us.Jeffrey J.
easy reservation process and super friendly service. great location and simple to find!Janet B.
Customer did not leave a comment.Clanche C.
Customer did not leave a comment.Niko S.
Robert was very busy when we came in for pick up and he juggled 3 different customers at a time and made the experience for everyone fantastic.Shelley O.
Everything about the service was wonderful. Mr. Harpole was very accommodating and friendly. I just wish the van that we rented was a newer model like previous U-Hauls that I have driven.WINSTON L.
Staff was helpful and courteous. The entire process was smooth and trouble free. Location was very convenient. Will definitely use again. Thank youIrene C. | Overall Experience
This is one of the best places renting a storage unit after a year! Private and clean . Only opens certain hours . The inside was a little weird. It was like a maze . Interesting.ELIZABETH M. | Overall Experience
.STEVEN M. | Overall Experience