Customer Reviews for Northport Tire and Wheel
(U-Haul Neighborhood Dealer)

580 reviews

178 Reach Industrial Park Rd Unit 5   Port Perry, ON L9L1B2

(905) 985-9057

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/23/2022: 8:00 am - 12:00 pm
  • 12/24/2022 - 1/9/2023: Closed

Services at this Location:

Contact Us

(905) 985-9057

178 Reach Industrial Park Rd Unit 5
Port Perry, ON L9L1B2

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/23/2022: 8:00 am - 12:00 pm
  • 12/24/2022 - 1/9/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Seed up your system so customers can complete pick up faster .... other than that all good

James W. 
Rating:
4.0

Customer did not leave a comment.

Patrick E. 
Rating:
4.0

Customer did not leave a comment.

Aubrey D. 
Rating:
4.0

Michelle was great!

Greg E. 
Rating:
5.0

Very friendly staff and very efficient. No issues. Was in and on the truck in ten minutes

William T. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The woman who looked after me did so very efficiently and she was quite personable. I was scrapping the frost off the windshield before leaving, but she would not let me finish doing it! She took over and had me on the road in no time flat! Check out was easy & fast too!

richard F. 
Rating:
5.0

Customer did not leave a comment.

stuart D. 
Rating:
4.0

Service is excellent but vehicle not maintained. Engine light on as soon as it warms up. Steering pulls to the right. Very noisy drivers window. Don't know what you could do about that. Send it back to the USA.

Wayne B. 
Rating:
5.0

Michelle was great and helpful. Great experience

Philip W. 
Rating:
5.0

Customer did not leave a comment.

Rhonda H. 
Rating:
3.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Paul douglas T. 
Rating:
5.0

Customer did not leave a comment.

SANDRA G. 
Rating:
5.0

Very happy with the trailer and service. Would definitely recommend!!!

Donna C. 
Rating:
5.0

Great customer service, would reccomend this location

carol Y. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
4.0

Supply the movers (lol).

dennis B. 
Rating:
5.0

Customer did not leave a comment.

sean C. 
Rating:
5.0

Customer did not leave a comment.

Zoe J. 
Rating:
5.0

Nothing. Michelle and Larry are great for customer service. I would not go anywhere else. Thank you.

DOUG P. 
Rating:
5.0

Customer did not leave a comment.

Don W. 
Rating:
4.0

Personnel were very good. The move went well because of their standards

DAVE E. 
Rating:
5.0

Fantastic service

DARRELL B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda H. 
Rating:
4.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

I know these trucks are used by a lot of people, but the steering wheel was really sticky I found that kind of gross I guess I could have wore gloves but that just seems not right. Just make sure the steering wheel is clean and it's good to go. The location that I picked the truck up at she was very friendly very helpful appreciate all her efforts I forgot her name but thank you anyway cheers Randy.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

michael P. 
Rating:
5.0

Website could be more intuitive ...especially for those that already know what they need and what our vehicles are capable of towing ... BUT that is really nit picking really .....

James W. 
Rating:
5.0

Northport staff person is excellent. She is very knowledgeable friendly, and efficient.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Anderson F. 
Rating:
5.0

Representative was fabulous…professional, friendly and efficient. Would definitely utilize this location again.

James H. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Last minute booking and they looked after me perfectly. Easy as it gets super friendly

Tyler K. 
Rating:
5.0

Make sure technology works. Your process is too complicated for a new customer. I verified my reservation 3 times only to be isolated the day of the move. The wait time on the phone is absurd.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Ubaldo P. 
Rating:
5.0

Michelle was very friendly and helpful, went out of her way to make my experience excellent.

Kelly W. 
Rating:
3.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Hanno R. 
Rating:
4.0

Customer did not leave a comment.

Blain W. 
Rating:
5.0

She's great Every time

michael P. 
Rating:
5.0

Customer did not leave a comment.

Dustin B. 
Rating:
5.0

She's great Thank you

michael P. 
Rating:
5.0

The lady is super nice, knowledgeable and efficient. Thank you.

michael P. 
Rating:
5.0

Pricey but it did tte job

chris R. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
2.0

Hard to find the lock box and have service during weekends

Evgeny C. 
Rating:
5.0

Experience and service was excellent. Nothing to add.

RICHARD R. 
Rating:
5.0

Fantastic service, thank you for being you!

Kelly W. 
Rating:
5.0

The lady I dealt with at this location was very friendly and has excellent customer service

Jennifer W. 
Rating:
5.0

Customer service was amazing! Staff is so friendly and helpful - great recommendations for my situation!

Sheri L. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

Guylaine F. 
Rating:
5.0

I don't know she was perfect.

John A. 
Rating:
4.0

Customer did not leave a comment.

charlene M. 
Rating:
2.0

I moved an hour away from pick up location and wasn't able to drop off truck at my new location. Was very inconvenient. I should have been able to drop off at my new location and not have to drive it an hour back. That was a 2 hour extra drive for me. They should have sent someone to pick up the truck instead of inconveniencing the customer. Doesn't matter that they gave Me extra kilograms as they should have. I was the one being inconvenienced!!! Thank goodness I didn't move any further away than an hour. I wouldn't use uhaul again for that reason.

Brian W. 
Rating:
5.0

The service and communication was awesome. Helpful and accommodating.

LEONARDK G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

I would come back to this location alone based on the excellent customer experience with Michelle who insisted that she scrap off the ice and snow while I waited in the warm vehicle! Thank you!

Sharon P. 
Rating:
3.0

I was advised that a 1 7/8” trailer ball would be ok. Although I do not feel it was unsafe, it was however quite loose and very noisy. I switched to a 2” ball and it was much better. You should suggest a 2” ball going forward.

Dean J. 
Rating:
4.0

I reserved online . check in took a while because it was not integrated .

John D. 
Rating:
5.0

Customer did not leave a comment.

jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Jarrett C. 
Rating:
5.0

Customer did not leave a comment.

Steven Z. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Ian S. 
Rating:
3.0

Great and friendly service. I would definitely recommend. Heather MacKenzie

HEATHER M. 
Rating:
5.0

Great service

Tracy H. 
Rating:
5.0

I am happy with this location

john D. 
Rating:
5.0

Amazing customer service! Definitely referring to anyone looking for a place to rent from in this area!

Nancy S. 
Rating:
4.0

More selection

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Basil H. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Michelle is the best I have been dealing with her for about 4 years now. She's by far the best!

Skip O. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Outstanding customer service.

David S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

My only negative comment was the per day price was only for 6 hours which was a tight timeline for us. In the past when we rented a u-haul, we had it for a 24 hour period for the day price.

TIMOTHYP G. 
Rating:
5.0

Customer did not leave a comment.

R-GREGORY P. 
Rating:
5.0

Found out l was over-charged. Called back the next day and she corrected it right away. Great service

Vincent L. 
Rating:
3.0

Install a barrier at the end of the pavement so that the trailer does not roll off into the ditch.

Rick D. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Michelle was very helpful with the paperwork and the hookup. Thanks.

DOUG P. 
Rating:
5.0

Customer did not leave a comment.

Brites M. 
Rating:
4.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

get your online system working properly! Thankfully your call staff was able to sort things out.

Tom N. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

A very helpful and considerate lady at the counter

Mark H. 
Rating:
5.0

Helpful courteous staff.

Doug D. 
Rating:
5.0

Excellent service

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

laura V. 
Rating:
3.0

When the uhaul location changes your pick up time, it's worth a phone call to the customer and not just an email or text.

Zsa Zsa C. 
Rating:
5.0

We rent from U-Haul MANY times per year. The Northport location in Port Perry is consistently the VERY BEST. Vehicles are extra clean, and in the colder months, they have had my vehicles warming up prior to my arrival! The team there are incredibly polite, friendly and caring. We rent from here as often as the available vehicles permit!

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Johnathon S. 
Rating:
5.0

Customer did not leave a comment.

Arnis P. 
No reviews have been submitted for this location.

Additional Services at this Location

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