Customer Reviews for Northport Tire and Wheel
(U-Haul Neighborhood Dealer)

448 reviews

178 Reach Industrial Park Rd Unit 5   Port Perry, ON L9L1B2

(905) 985-9057

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/22/2021 - 5/25/2021: Closed

Services at this Location:

Contact Us

(905) 985-9057

178 Reach Industrial Park Rd Unit 5
Port Perry, ON L9L1B2

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/22/2021 - 5/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Rental was for 6:30 a.m. Went to complete the process online; however, since my license was expired, I was unable to access my rental. My license was expired due to COVID protocols in Ontario, so we are not mandated to renew our licenses. The person I spoke to online was not understanding and told me to come back when the rental location opened at 8 a.m. Complete waste of my time and got up early for nothing and delayed my moving day by 1.5 hours. The staff member I spoke to at the rental location was very apologetic and helpful. Wish U-haul did not have online staff solely based in the U.S.

Shayne C. 
Rating:
2.0

My experience here was ridiculous. No one via phone could indicate where the lock boxes were. My family and I spent 30 minutes looking. I personally spent 20 minutes on the phone waiting to speak to a representative from uhaul. The key boxes are in the most ridiculous spot. Who would ever look at a sign and and say to themselves “oh look, lock boxes”. The lock boxes should be where the key drop off is just as everyone told me they were there. I even had a couple people tell me to look behind the 9' cargo van I had rented. For everyone's sake, move the lock boxes!!!!!

Cassandra T. 
Rating:
5.0

Michelle is amazing always on the ball with the rental equipment.

skip O. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

brent H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Courteous and friendly

Joe C. 
Rating:
5.0

Customer did not leave a comment.

ELAINE D. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

brent H. 
Rating:
4.0

Customer did not leave a comment.

H-Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

brent H. 
Rating:
3.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

g

brent H. 
Rating:
5.0

Customer did not leave a comment.

JUSTINBRADLEY P. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Friendly staff. Very helpful.

Paul M. 
Rating:
5.0

The vehicle occasionally stalled when the engine was cold.

TONY B. 
Rating:
5.0

They were Amazing Cheerful greeting, Made sure we new How to select the proper size vehicle for the move and showed us the vehicle there, great to see what were taking . and made a walk around vehicle for thing we should be aware of using them. I highly recommend this location to other Friends It was a Great Experience there .GO UHAUL

David B. 
Rating:
4.0

I consistently rent from this location. Very happy with staff and hooking up equipment

STEPHANG R. 
Rating:
5.0

Customer did not leave a comment.

brian B. 
Rating:
5.0

Great service, thanks

Wayne B. 
Rating:
5.0

I have rented a few times from this location and have always been very happy with the service.

Paul B. 
Rating:
1.0

It was basically impossible to pick up the truck via mobile. I was there for over an hour in the freezing rain trying to get the code. Then once I finally got the code I then I the impossible task of trying to find the lock box that held the key. Then I have to shovel the truck out of a snow bank. So all in all it took me two hours to get the truck and get on the road. Completely unhappy with my service. How the owner of north port tire's son was there and if it hadn't been for him I never would have gotten the truck at all, he was amazing.

Cassy R. 
Rating:
5.0

great location

brent H. 
Rating:
5.0

Very happy with staff and hook up and detaching on return . Very convenient location.

STEPHAN R. 
Rating:
1.0

She charged me $180 to have the truck for 2 hours due to a $56 cleaning charge. Her facility was a wet mud bath and it was a winter day with snow/ice melting - of course there's going to be some mud on the truck. I always take before and after photos before renting, it was not that bad - and the bed of the truck should be cleaned FOR EVERY CUSTOMER regardless of a bit of water or dirt on the bed. I would have gladly taken out a towel and given a little wipe if I knew it was a problem. So really this was an excuse for her to charge $50. I was just hoping for you to cut some slack on a 2 hour outing, but disappointing customer service when I thought the lady was nice.. (hope you're seeing this). Will never use Uhaul again - and I've rented hundreds of times.

Walter Y. 
Rating:
4.0

Twice in the last month rented from U-Haul: 20' truck from West Hill Scarborough & a regular cargo van from Port Perry Reach St location. Both times no issues, trucks ready to go, tanks full, no price surprises. Port Perry van was waiting for me warmed-up & running (first cold snap in mid Nov!) very much appreciated. Only minor issue I had was LF tire on cargo van needed some air to clear "Low Pressure" warning (just a bit low). I booked both reservations on-line, no problems. Moving is stressful enough, U-Haul didn't add to my stress.

Phil P. 
Rating:
5.0

Great customer service, quick in and out. Best place i have gone to for rentals.

Sabrina M. 
Rating:
5.0

great location

brent H. 
Rating:
5.0

Great service All went well Thank you

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Gord W. 
Rating:
4.0

Customer did not leave a comment.

Ralph H. 
Rating:
5.0

This was our second experience with the Port Perry location and we found it fabulous once again. Kind efficient and professional service! Thank you

Sandra B. 
Rating:
5.0

Excellent service and assistance.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

brent H. 
Rating:
5.0

Customer did not leave a comment.

brent H. 
Rating:
5.0

Customer did not leave a comment.

brent H. 
Rating:
3.0

Customer did not leave a comment.

nathan C. 
Rating:
5.0

great location

brent H. 
Rating:
5.0

Customer did not leave a comment.

brent H. 
Rating:
5.0

excellent customer service and ease of doing business.

Rory S. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

brent H. 
Rating:
5.0

Customer did not leave a comment.

brent H. 
Rating:
5.0

Have rented from here a couple of times, and very friendly staff. This time I dropped off a trailer, but location was closed. Had no issues here.

Brad N. 
Rating:
1.0

Customer did not leave a comment.

Andrew W. 
Rating:
2.0

It's ridiculous the amount of time spent taking pics etc before you can drop off keys after hours....pouring rain, dark and in BBC a very seedy area!

Sheena G. 
Rating:
5.0

Great personal service

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Best U-Haul location in Port Perry.

William I. 
Rating:
4.0

Customer did not leave a comment.

JULIE G. 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
5.0

excellent service

brent H. 
Rating:
5.0

Customer did not leave a comment.

NICK T. 
Rating:
5.0

Excellent customer service at this Port Perry location

Janis A. 
Rating:
5.0

I reserved 2 furniture dollies, but they didn't have anyone. The lady was fantastic. She called every U-Haul around, but they were out, too. She loaned me the one dolly that she had in the tire shop. Very nice lady who went above and beyond!

JASON W. 
Rating:
5.0

Excellent service and very friendly service person

mary H. 
Rating:
5.0

great service

brent H. 
Rating:
5.0

Nothing was great

Doug T. 
Rating:
5.0

Absolutely the easiest online and in person experience! I would highly recommend this location!

Luigi S. 
Rating:
5.0

Customer did not leave a comment.

brent H. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
5.0

the only problem i had was with the website booking. it kept automatically populating a pickup location that was nowhere near my location. very frustrating experience. The actual pickup location was great to deal with.

chris W. 
Rating:
3.0

Interior of vehicle was dusty, with a cobweb from the rear view mirror to the dash and obviously not wiped down recently Store employee was very friendly and helpful.

endel E. 
Rating:
4.0

Online drop off did not work. Kept getting errors or cannot confirm location. Was dropping off after hours and the following was a holiday so the location was closed. Had to spend a considerable amount of time trying to be able to speak to a representative on the phone to advise I had returned the vehicle as I did not want to be charged a “convenience fee” because your system did not work

robert H. 
Rating:
5.0

Very courteous and quick service. Knowledgeable and able to communicate the product without needing to investigate to answer questions.

BARRY T. 
Rating:
5.0

Customer did not leave a comment.

JEAN S. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

wonderful service

brent H. 
Rating:
5.0

Michelle was amazing to deal with! ***** service!

Dave H. 
Rating:
5.0

The trailer itself was in very good condition, however , one or more tires were out of balance and it vibrated badly at certain speeds well below the speed limit. I will notify the renting location

Gary R. 
Rating:
5.0

Customer did not leave a comment.

jeffrey a M. 
Rating:
5.0

Customer did not leave a comment.

Derek P. 
Rating:
5.0

Customer did not leave a comment.

Tara D. 
Rating:
5.0

Personnel are friendly and helpful. Equipment was available as reserved and was clean and well maintained. The trailer pulled well empty and loaded and was in better shape than other U-Haul equipment I have rented in the past. Covid related safety procedures seemed effective and were very much appreciated.

Brent M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMN T. 
Rating:
5.0

excellent service

brent H. 
Rating:
5.0

Customer did not leave a comment.

STEVE D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Very friendly and supportive staff

Julie P. 
Rating:
5.0

Customer did not leave a comment.

Erick V. 
Rating:
5.0

Customer did not leave a comment.

joanna R. 
Rating:
5.0

excellent service

brent H. 
Rating:
4.0

One way rental was requested, but received in town rental. Had to drive several hours back to return trailer. The one way trailer was rented out as a local trailer. Why could trailer designatikn not be changed?

Alan B. 
Rating:
5.0

fantastic service

brent H. 
Rating:
5.0

Friendly staff and efficient

Brodie W. 
Rating:
5.0

The whole process was efficient and friendly . The equipment was top notch . Just a very good experience.

Alan M. 
Rating:
5.0

The Young Lady in your office is always pleasant, respectful and efficient. No nonsense. And gets one down the road with their Vehicle. Good Job.

william C. 
Rating:
5.0

Customer did not leave a comment.

Aldo P. 
Rating:
5.0

excellent service

brent H. 
Rating:
5.0

Great people ... very friendly and helpful

Edward A. 
Rating:
4.0

Customer did not leave a comment.

MARC-ANDRE V. 
Rating:
4.0

Customer did not leave a comment.

paul J. 
No reviews have been submitted for this location.

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