Staff was great. Even when the computer decided to not work.
STEPHEN R
Customer Reviews for Northwest Furniture Outlet Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had a mechanical issue, and the staff at Northwest furniture was very supportive.
GLEN RAll good....no improvement needed.
OTTO LEverything went really well. We did get a flat tire about 10 miles out of town but the U-haul service provided showed up in about 30min., slapped on a new tire and we were off and running. Thanks!
Vernon JWith all of U-Haul's expectations regarding use of the internet, it's strange that a reservation for a certain size truck made three weeks in advance suddenly can't be honored. Instead, I was contacted three days before needing that size truck to get a shock and the nasty news that I'd have to pick up the 26-foot I needed at a dealership 14.5 miles away rather than at the local Redmond Ridge facility where I'd seen a 26-foot truck very recently. My driver and moving helpers were expecting to begin loading at 10 am. I had no one who could pick up a truck earlier on move day OR the day/night before! Rather than create major problems for the truck renter, who is already going through enough stress making a move (In my case, with a recently broken hip) U-Haul shoulld have gotten the truck in Renton, WA up to the location of the storage unit I needed to vacate early on moving day, so I could get to my destination in a timely manner so the people/helpers could honor their commitment to help unload. I've supported U-haul in the past, but I'm very displeased with this last move!!!
DEANNA SAtienden muy bien no tengo ninguna queja por el momento
victor gEasy process, friendly staff, efficient pick up and drop off. Will definitely use again!
Malinda TWe walked in with no reservations, and they were ready to help. The service was professional, friendly, and helpful.
BARBARA MProfessional friendly service. Much appreciated.
Sam JExperience was smooth and easy
Lee AGreat service! Even went out of their way to call me to let me know they were open and could help me in person.
AMANDA MThey allowed me to return the equipment 20 minutes after I said I'd return it and didn't hassle me so this was nice as I was pressed for time and sometimes you can't control traffic.
BRUCE CAwesome support team 🙌
ANDREA LHad to sweep out back before using.
Dean LGreat staff. All went well. I will use this U-HAUL facility again!
ROBERT SEverything went smoothly.
TINA SOwnership (Mike) is friendly, informative, accommodating and professional. Support staff (Trinity) has vast opportunities for improvement in her customer service as well as her knowledge.
PATTI BCustomer service was sub standard and immediately started out with "you're early and we don't usually service people before 9am". It's just a poor experience instead of "we'll be right with you" etc.
JASON GStaff was super nice & professional! The truck was great. We emptied my storage unit and were able to empty it in the home garage and return the truck easily.
GRETCHEN LMike was great, super helpful and was really easy to get in and out with truck. Truck was clean, zero issues and ran great.
RYAN FEverything went really smooth and I would highly recommend the location. The two women at the front counter were very efficient and treated me like a close friend(real people). Thank you!
DAVID SMaybe a little more thorough orientation when picking up the trailer would’ve been helpful. It took a neighbor to tell me I needed a locking safety pin for the young latch.
ROBERT GSuper friendly people at pickup.
Shannon PWas fine until the drop off when I got passive-aggressively blamed for damage already on the truck prior to me renting.
JASON BI had an EXCELLENT EXPERIENCE at this U-Haul location. The agent answered all my questions and the equipment was in first class condition!!!
DOUGLAS WEverything was great! Both the pick up and drop off locations were helpful, professional and courteous. Our truck did have some oil spilled by a previous renter, the floor of the truck was very slippery and stained a few items of mine. It looked clean but was not, we informed the person when we returned it.
NANCY CPeople at NW furniture were great.
RICHARD BWe changed drop-off location after arrival and the process was straightforward.
THOMAS FDon’t overestimate your gas prices, and have a method to compensate the renter for paying extra gas.
RACHEL ZMike was very helpful and took the time to show me the gas mistake I have pictures to show miles and gas gauge was wrong.
MICHAEL LBring vehicle to front of store for pickup. Also have return spot closer to front of store.
JEROME JMike and Stephanie were great!
TONI MVehicle was not clean in the cab very well
DEBORAH MAwesome staff and great experience.
KATHERINE HWhen I rented the vehicle, I was told I needed to refill it. They said I needed to fill it up! I ended up paying at least 50% more in fuel than what was expected normally. I drove 59 miles but yet I spent $47 in gas. That does not make any sense to me.. Very dissatisfied . But the location could care less about my concerns or expense for the additional cost of the fuel. When I asked them about the fuel, they didn’t have any response. They didn’t give two cares. Just make the money.
SCOTT RFriendly service, nice folks. Nothing to improve.
ROBERT AAbsolutely the friendliest location around what wonderful people
TIMOTHY RVery nice staff.
Lionel YThe truck had been damaged. It was ugly. The truck had not been washed. It was fine. I didnt mind. Someone might. Excellent service. Very friendly people. Love U Haul.
HARVEY BGreat people amazing service will definitely come here again
TIMOTHY RVery nice staff to help get you checked out. Trailer was convenient for me and at a reasonable price.
THOMAS INothing, everything was perfect and staff was helpful and friendly.
DOUGLAS BNothing! Excellent customer service!
RICHELLE HI feel that I was adequately taken care of, no improvements needed
MICAH WThe app had trouble. I had to retake pictures again and again. Parking wasn’t clear.
Seth HNo improvement needed, great experience, thank you!
MARK AGreat customer service
MARTIN MNice people. Professional and friendly staff. Easy and fast.
JAMES SThey saw us pull up and they were right there.
STEVEN RCame in with no reservation and was.very pleased that they had what I needed. The.staff were very friendly accomodating.
RANDALL H