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JENNIFER R
Customer Reviews for Northwest Furniture Outlet Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bring vehicle to front of store for pickup. Also have return spot closer to front of store.
JEROME JMike and Stephanie were great!
TONI MVehicle was not clean in the cab very well
DEBORAH MAwesome staff and great experience.
KATHERINE HWhen I rented the vehicle, I was told I needed to refill it. They said I needed to fill it up! I ended up paying at least 50% more in fuel than what was expected normally. I drove 59 miles but yet I spent $47 in gas. That does not make any sense to me.. Very dissatisfied . But the location could care less about my concerns or expense for the additional cost of the fuel. When I asked them about the fuel, they didn’t have any response. They didn’t give two cares. Just make the money.
SCOTT RFriendly service, nice folks. Nothing to improve.
ROBERT AAbsolutely the friendliest location around what wonderful people
TIMOTHY RVery nice staff.
Lionel YThe truck had been damaged. It was ugly. The truck had not been washed. It was fine. I didnt mind. Someone might. Excellent service. Very friendly people. Love U Haul.
HARVEY BGreat people amazing service will definitely come here again
TIMOTHY RVery nice staff to help get you checked out. Trailer was convenient for me and at a reasonable price.
THOMAS INothing, everything was perfect and staff was helpful and friendly.
DOUGLAS BNothing! Excellent customer service!
RICHELLE HI feel that I was adequately taken care of, no improvements needed
MICAH WThe app had trouble. I had to retake pictures again and again. Parking wasn’t clear.
Seth HNo improvement needed, great experience, thank you!
MARK AGreat customer service
MARTIN MNice people. Professional and friendly staff. Easy and fast.
JAMES SThey saw us pull up and they were right there.
STEVEN RCame in with no reservation and was.very pleased that they had what I needed. The.staff were very friendly accomodating.
RANDALL HA very easy and accommodating place to rent a truck! Friendly and helpful staff. I will return to this location when I get my next rental van or truck. Thanks!
CHARLES NOnly able to drop during business hours might be inconvenient for some customers. This worked out great for me today! I am a repeat customer and will continue to come back.
JOSHUA KNothing. Great customer service...:)
BART JThis place goes above and beyond in excellent service!!
Dylan ENo improvement needed! The place and location was perfect. Great costumer service. Will Alway and also recommend this location to all my family and friends. Again, thank you for always game great service.
ALFONSO TNothing I can think of. Good quick service. Thanks
DAVID GGreat customer service! So efficient and pleasant.
KARL BIt ended up be more expensive than I thought to use to move a couch from a store to my house and back. The $19.95 ended up costing me over $70! Wish there was a cheaper in town price for 2 hrs use !!! Other than that great!
MARY LThey could better illuminate the equipment collection area
FREDY OManager was very friendly and helpful would recommend this location to anyone.
LUIS ROne-way charge is very high compared to daily rate. The lot we returned it to had the same trailer with licenses plates from many different states. The attendant said they don't return them to origination, so it is hard to understand why a 3 day rental is $570 one way vs $60 for local. Lower the one-way rates.
Dean LNo improvements needed that I could see!! Very easy peasy!!
JOYCE WThe lady who helped me through the process was amazing, super kind , very transparent threw the whole process .. A++++ service.
CLARK MGreat customer service.
WILLIAM BGreat customer service, process was quick and easy, would rent again fron NFO inc.
LARRY DNice easily accessible location for drop off. Helpful and friendly staff.
MANDY FGreat customer service
Monica MGreat customer service
TRAVIS SThe process was quick and people were knowledgeable. Things were explained very well.
KAREN KEasy and stress free experience friendly and helpful staff well managed location
Evan WNOTHING
GEORGE GNothing
GEORGE GWe originally called Jason at the Hubbard, OR location to see if he had availability for the trailer we needed. Unfortunately, he did not, but he went above and beyond to help us find the trailer we needed on very short notice. Thanks Jason!
BRIAN TI stated I needed a trailer that had a 5ft opening on the inside. What I received was a smaller opening. Unfortunately, after going to pick up the item, it was too small and made for a very inconvenient evening. He also charged me $40 for a tow hitch that is clearly listed online for $29. If you have other options I would start there first.
TYSON SPleasent experience. Staff was very professional and made the rental easy.
HERBERT DWell run
LAWRENCE LNA
Dennis LFriendly staff and very helpful.
WILLIAM DOnly problem was the back door would not close all the way after opening 3 times. Door cable got hung up in the spring. Glad it happened just before returning.
JOHN SStop charging .99 cents per mile for in town. Use, I have never had a problem with it for long distance movers but for small mileage it adds up over the day and becomes a dishonest/unfair number.
Micah WGreat staff!
ROBERT SMaybe to keep in mind when engaging with the customers, that it is counterintuitive.to suggest they “Don’t knock the mirrors off” 3 times to the renter. It felt sexist and degrading.
MISTY FReturned the trailer using the app. No issues there.
Scott SThe check engine light was on and I filled the gas back to where I found it and I got charged 12 dollars because they said I didn’t when I know for sure I did very frustrated
ARMANDO GEverything went extremely well as usual with UHual. Can't complain. Bill
William MA customer should not be required to make sure certain things are correct, such as license plate and mileage.That should be up to the business That i'm renting from
david sWe hope that the additional day is at the same rate of the other days.
Ron W