Customer Reviews for Northwest Gas & More LLC
(U-Haul Neighborhood Dealer)

13 reviews

4999 Northwest Rd NE   Riegelwood, NC 28456

(910) 655-2131

Location Hours

  • Mon-Fri: 6 am - 9 pm
  • Sat: 7 am - 9 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 655-2131

4999 Northwest Rd NE
Riegelwood, NC 28456

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 9 pm
  • Sat: 7 am - 9 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Good job no complaints

George M. 
Rating:
4.0

Ms Fee was very helpful and very accommodating. She restored, to an extent, the good name of Uhaul and made the very bad experience we had at the other location in Dunn NC fade away. I would recommend Ms Fee. The only negative was that the truck had 1/4 tank of gas instead of 1/2 tank. We were already running 2.5 hours behind schedule due to Uhaul's inefficiency and the poor customer service.

Marlon W. 
Rating:
3.0

Be sure to sign-in online before getting to the store.

jerry F. 
Rating:
1.0

No one on staff is physically able to lift a trailer off the hitch. Had to ask a by stander to help ME lift it off.

KRISTA S. 
Rating:
5.0

Na

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

devon N. 
Rating:
5.0

Keep doing what you're doing!

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Cameron P. 
Rating:
2.0

Customer did not leave a comment.

Mark G. 
Rating:
1.0

It took over an hour to get truck and now I have been over charged. Still waiting for my refund. They said the corporate office has to look into it.

Kenneth C C. 
Rating:
5.0

Nothing

Titania P. 
Rating:
3.0

Fortunate for me this location was open late. My son broke down on the highway at night in the cold and rain and had to have his vehicle towed. I made a quick reservation to rent an auto transport and got a confirmation #. When I arrived at this location my confirmation and reservation were non existent or the the U-haul representative didn't know how to locate it. An auto transport was available but the u-haul representative said he had to create a new contract. This took the representative over 45 minutes. My son was over an hour away and now had to wait additional time while the contract was created. The representative said it was a slow server and cell service was not good.Once the new order was created I was on my way, picked up my son and his vehicle and brought it home. Then we returned the auto transport approx. 15 miles further away from our home. I was told I could check in the auto transport after hours on the u-haul app. The U-haul app did not work at this location cell service was horrible. We were tired and it was after 1:30 in the morning so we home. Next day I checked the contract order and fees and noticed I had been over charged. I had been charged for furniture pads and a dolly. I did call this location first thing in the morning to confirm I had returned the auto transport and to question the furniture pads, and dolly. The same U-haul representative did apologize for the error, again blaming his lap top but he did send a message to the field rep. to correct the error which was done. I did notify customer service to make sure they knew the hard time I had and also to make sure I was not overcharged. I have rented a lot of equipment, trucks, and auto transports in my lifetime from U-haul and I am not a new customer .I generally write a good review but I just had to let out my frustration with this rental. The good in all this is that equipment was in great working order. and I would recommend U-haul for your rental needs.

Estanislao C. 
Rating:
5.0

The people who run the store were great, good food, nice ECT U haul had a wagon or hitch for at the place but the wagon or hitch had a busted tail light That's why I had to go to the other place to get the hitch That was 30 miles out of my way 15 there 15 back You charged me for extra millage Didn't get paid for time or gas. Sign Mr.Szymanski

STANLEY S. 
No reviews have been submitted for this location.

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