Customer Reviews for Northwest Lawn & Power Equipment
(U-Haul Neighborhood Dealer)

656 reviews

1215 W Irving Park Rd   Itasca, IL 60143

(630) 620-8629

Location Hours

  • Mon-Fri: 7 am - 6:30 pm
  • Sat: 7 am - 3 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(630) 620-8629

1215 W Irving Park Rd
Itasca, IL 60143

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 6:30 pm
  • Sat: 7 am - 3 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The entire crew were friendly and helpful.

DAVID B. 
Rating:
5.0

All was good keep going guys

FARIS K. 
Rating:
5.0

Helpful friendly staff.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Cyrus J. 
Rating:
1.0

You over charged on the rental days and charged me for insurance that I didn't purchase

David P. 
Rating:
5.0

The staff is always friendly and helpful. I will continue to use this location.

James H. 
Rating:
5.0

Open on a Sunday. Friendly staff. Trailer worked perfectly. Couldn't ask for much more than that! Thanks again. -Dave

David A. 
Rating:
5.0

Unit was ready before my time to pick it up and employees were so kind to help me out when my app was not working.

Sergio N. 
Rating:
5.0

Reliable

MANUEL M. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Everyone was real friendly and nice to deal with.

Jackie M. 
Rating:
5.0

Make sure Mr. Rosario STAYS EMPLOYED THERE!!!! THIS GUY IS OUTSTANDING!!!!! I JUST REFERED ANOTHER PERSON TO HIM!!!!

BRIAN K. 
Rating:
3.0

Gas in vehicle was at 1/4 tank. I returned it with more gas than I used

tom H. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

dave A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Sherrette G. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
3.0

Make sure the equipment has been inspected and is ready for use At the Addison office we waited 35 minutes for the service people to come to the office so we could pick up a trailer

jeff C. 
Rating:
5.0

Customer did not leave a comment.

Wilder L. 
Rating:
5.0

Customer did not leave a comment.

Guillermo R. 
Rating:
5.0

Staff at this location was extremely friendly and helpful. I will be renting from here and not my home location going forward.

Victor S. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Jackie F. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

I checked in via the U-Haul app for the first time instead of at the desk. The app made me retake pictures multiple times, it took about 20 minutes to process (longer than going to the desk), and I wasn't able to check out correctly because it wouldn't accept the odometer and fuel picture. I won't be using the app to do digital check ins for Uhaul service unless this is improved.

Seth P. 
Rating:
5.0

Truck needed a tuneup

aaron P. 
Rating:
5.0

Customer did not leave a comment.

Neil A. 
Rating:
5.0

I love these guys!

Lynn S. 
Rating:
5.0

Very professional and friendly staff. Will be renting again in the near future.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Ralph P. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Cosmin H. 
Rating:
5.0

IT IS A PLEASURE DOING BUSINESS WITH THEM.THEY ARE THE BEST.

robert W. 
Rating:
5.0

Customer did not leave a comment.

Marsha P. 
Rating:
5.0

Well organized from the time of pick up to the point of drop off, making for a pleasant trip.

Wayne R J. 
Rating:
3.0

The truck was in running condition, but was not in the best condition from maintenance. There was engine lights on and acceleration issues which caused the truck to rattle at higher speeds. The location had the equipment, but not the cleanest.

Samir A. 
Rating:
1.0

This guy's stolen my money went I go sign papers for rent they ask me to put insurance I said yes $14 dollars went I drop that truck insurance is $28 dollars This people is fock trash never I recommend this location

Arturo M. 
Rating:
4.0

Customer did not leave a comment.

Marie C. 
Rating:
5.0

Problem free !!!!

Steven W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
5.0

Great staff, very friendly and helpful,

James H. 
Rating:
3.0

No one at this location was wearing a mask, even though it is now required by law. Side note for U-Haul corporate: I could not get the self check in to work because it required my location, I feel that is unnecessary and I had to go in and check in with a representative anyway. Complete waste of time

JACLYN L. 
Rating:
5.0

Place rocks

edgar G. 
Rating:
5.0

Customer did not leave a comment.

frank M. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
4.0

The only thing is I returned it with more gas than I left with and I didn't get credit. Other than that everything was fine

cathy D. 
Rating:
5.0

We have used them a few times this year. Always great. Customer service awesome

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

vicente B. 
Rating:
5.0

Customer did not leave a comment.

Brad L. 
Rating:
2.0

I was charged twice, I want a refund.

Vito B. 
Rating:
4.0

Rosario was very pleasant to work with. Easy to do the paperwork. vehicle was available when we arrived. pleasant & quick LaVerne

LA VERNE M. 
Rating:
5.0

The drop off location was excellent. Person was very responsive and took care of me right away.

BRIAN B. 
Rating:
5.0

You need to have a consequence for those that don't return uhaul on time.

Loren H. 
Rating:
4.0

It felt a little hectic but there were several people there at once and they handled it acceptably.

Nathaniel L. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

BRIJESH M. 
Rating:
5.0

Easy check in and check out. Will use again.

Patricia S. 
Rating:
5.0

Northwest lawn made it very easy and pleasant. I would highly recommend them. They are also very good at serving your lawnmowers and snowblowers.

Frank L. 
Rating:
1.0

This was unlike any U-Haul experience I've ever had. There was no vehicle mileage confirmation before or after. No truck condition walk around before or after. The worst part was.... The truck was TERRIFYING to drive!!! By far the WORST vehicle I've ever operated. It's obvious that this truck was not well maintained at all, the steering wheel had so much play in it that i honestly felt like I was operating a ship, i could barely stay within lines of lanes because of how much steering overcorrecting I had to do. This truck is NOT safe for the road to be driven by random people who rent it, who's driving experience varies.... I'm a very confident driver and this thing made me very nervous. Scrap it or fix it..... PLEASE DONT RENT IT TO ANYONE ELSE UNTIL YOU FIX IT!

Konstantin M. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

I rent a truck on a weekly basis to pick up food for a local pantry and have found the service excellent.

James H. 
Rating:
5.0

Maybe a longer hours for older people with no smart phone to return if the customer needed a person for help on returning the truck.But with the application on the phone it did make it easy to return just follow the directions and your good.

Daniel C. 
Rating:
5.0

ROSARIO AND ALL THE OTHER GUYS ARE GREAT!!!!!!!! I have rentede at many U-HAUL locations and I will never use any other than NORTHWEST!!!!!!!!!! Brian Kaminski

BRIAN K. 
Rating:
5.0

You should dig a hole in the back and make a man made lake, throw down some sand and plant some palm trees. Serve mojitos while we finalize the reservation. Other then that this place is great, I really like this location for all my uhaul needs

Ricardo G. 
Rating:
2.0

Work with a business that is 100% dedicated to U-Haul. Other business that carry a couple U-Haul products as ancillary to their prime business are not well equipped to serve. This location released a trailer to me that had a bald tire which needed to be replaced before our trip.

Boris G. 
Rating:
5.0

Customer did not leave a comment.

bob W. 
Rating:
5.0

The best

SLAWOMIR L. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

cathie L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Website needs some work as far as check in goes. Couldn't take the required picture. But otherwise, great experience. Thanks.

Alan L. 
Rating:
1.0

They added 50 extra miles and charged me for it!

RUDOLF K. 
Rating:
5.0

Customer did not leave a comment.

DARWIN R. 
Rating:
2.0

1st of all you have to return truck same place what you got at 2nd bow as the problem with the brakes the truck was pulling to the right

artur D. 
Rating:
5.0

There was debris and trash in the U-Haul vehicle that we had to dispose of.

Bryan W. 
Rating:
3.0

No dolly or blanket. Rear tire had a large gash/hole in it .

LANGDON J. 
Rating:
4.0

Customer did not leave a comment.

brian R. 
Rating:
1.0

We arrived at the location at 7am only to find two other customers outside waiting. Business hours posted says they open at 7. An employee finally walked in to open the store at 7:45! On top of that, they were not very friendly. The truck itself was fine and did its job.

April Rose P. 
Rating:
5.0

Customer did not leave a comment.

Henry K. 
Rating:
4.0

The floor was dirty but it wasn't that big of a deal

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

marla F. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
4.0

Customer did not leave a comment.

ZENON L. 
Rating:
5.0

I rent trucks on a weekly basis to pick up food for the Roselle Food Pantry and have found the staff friendly and helpful. Trucks are always clean well maintained.

James H. 
Rating:
4.0

Customer did not leave a comment.

mark P. 
Rating:
1.0

Had to come here as a second location. Extremely disappointed in the lack of customer service and lack of taking responsibility when the company messed up my pick up time by TWO hours when I was on a very strict time line for moving. Nobody took responsibility and showed no customer service. I will not ever be using U-Haul again.

Margaret E. 
Rating:
2.0

Customer did not leave a comment.

Hiren P. 
Rating:
5.0

Customer did not leave a comment.

JIMMY C. 
Rating:
4.0

Customer did not leave a comment.

hank M. 
Rating:
2.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

I'm a small business owner and I have rented U-Hauls 4 over 10 years. I recently had to stop using the one by my business because the service was horrible the vehicles were not clean and the people that work there were very rude. I thought I was going to have to buy a truck until I thought I would go and extra 10 minutes out of my way and go to Northwest power and give it a shot before I bought a truck. Well they just saved me about $30,000! The equipment was clean in Tip-Top shape and the employees especially Rosario were magnificent friendly helpful like night and day from all of the other locations that I have been to I will never go to another place except Northwest power!

BRIAN K. 
Rating:
1.0

I placed my order to the rental close to of not a mont ahead of time. I ordered moving blankets that were not provided. They claimed they were out. But as I left, o took a picture of a stack of them. The dolly that was provided worked but the kid that put it in the truck did not even secure it. He just set it upright in the truck. They weren't also supposed to open at 7:00am I was there at 6:50am. The first employee showed about 7:10ish, the second employee showed up about 5 mins later. Then had to wait for the to move outside display equipment out of the store before we could come in. All and all it was a less tjhan professional environment in the was it was handled. I would look for and recommend a different pick up location for sure before I'd recommend that one

Benjamin H. 
Rating:
4.0

Customer did not leave a comment.

Salman M. 
Rating:
5.0

Customer did not leave a comment.

monty B. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Dealer was unable to connect to the U-Haul page to see my contract or check me out. You should have a backup system to make sure that your dealers are able to reach the information they need to satisfy your customers when they come into rent a U-Haul.

Peter V. 
Rating:
5.0

Keep up the good work

Damian B. 
No reviews have been submitted for this location.

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