Customer Reviews for Northwest Lawn & Power Equipment
(U-Haul Neighborhood Dealer)

540 reviews

1215 W Irving Park Rd   Itasca, IL 60143

(630) 620-8629

Hours

  • Mon-Fri: 7 am - 6:30 pm
  • Sat: 7 am - 3 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(630) 620-8629

1215 W Irving Park Rd
Itasca, IL 60143

Services at this Location:

Hours

  • Mon-Fri: 7 am - 6:30 pm
  • Sat: 7 am - 3 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Customer did not leave a comment.

Lisa Q. 
Rating:
5.0

All good. Definitely going to use you guys again for my next move.

Anthony M. 
Rating:
3.0

this facility was fine, but our experience with uhaul in general was very bad. we reserved at another facility , but got sent to this one at the last minute. They did not have the other items we reserved=dollies and blankets. we had to go to a third facility for those items. this caused a 2 hour delay and money to pay movers.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

Salah I. 
Rating:
5.0

Top notch. Can't think of a single thing that could be improved.

william S. 
Rating:
5.0

Only 1 thing I would change. Online it says they're open at 8 am on sundays..... found out the hard way that it opens at 9 am on sundays... lol

Malcolm P. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Easy seamless process

Jacob C. 
Rating:
5.0

Great experience and friendly people with great customer service skills.

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

carlo P. 
Rating:
5.0

Customer did not leave a comment.

Tugomir B. 
Rating:
3.0

Truck was not ready upon arrival, had to wait 20mins just for them to get it ready

Javier G. 
Rating:
5.0

John was very knowledgeable with choosing the correct trailer size for my needs. I would recommend him for all your moving needs.

Dan D. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
1.0

Vehicle reserved was NOT available, even though I confirmed with owner ahead of time Vehicle that owner rented was defective and unsafe Vehixle rented was unpleasant and difficult to drive My WORST experience with Uhaul in 25 years of business with UHAUL PLEASE CALL ME at 6304413325 to discuss Jeffrey R Huppertz

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Gerano A. 
Rating:
5.0

Customer did not leave a comment.

R David T. 
Rating:
3.0

With the upcoming snow event, this business was swamped with people buying snow removal equipment. When I arrived to drop off, the manager noticed that I was there for something other than snow and promptly showed me where to park the trailer. The online check out was a cinch.

Tyrone B. 
Rating:
5.0

You did an outstanding job getting me going. When I returned it was quick. All was good.

Douglas P. 
Rating:
4.0

Customer did not leave a comment.

Ololade A. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Best deal & best service. Also very clean trucks

frank M. 
Rating:
5.0

Customer did not leave a comment.

Christine G. 
Rating:
5.0

Customer did not leave a comment.

anthony G. 
Rating:
5.0

The folks here were very friendly and helpful. Our truck was ready when we needed it, clean and in great condition. We utilized the mover helper side as well and the young men were effecient, polite and on time. Highly recommend!

barb E. 
Rating:
4.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

The customer service at this location is great. The guys are really nice and polite. I've rented twice this month to pick up furniture and it's been a pleasant experience both times.

Fonda M. 
Rating:
5.0

Perfect one for my business

JI L. 
Rating:
4.0

Customer did not leave a comment.

Angello R. 
Rating:
5.0

Fast and good service

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Nothing is needed. All service was great

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

cindy B. 
Rating:
5.0

Customer did not leave a comment.

patty F. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Lori L. 
Rating:
5.0

This location provided excellent customer service. Would definitely use them in the future.

BRIAN A. 
Rating:
5.0

Pick up was quick and easy and the staff was very helpful and friendly

Wilber S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Excellent service and great guys.

NIKOLAY K. 
Rating:
5.0

N/A

Cartier R. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

Eugeniu S. 
Rating:
5.0

A small bottle of hand sanitizer.

CARLOS H. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Good service. Quick check out/in, a definite plus.

Phil N. 
Rating:
3.0

The guy told me that i have to return the truck to the location because no truck will be in the site. It cost doubled because i have to return the truck and he said i cannot return the truck to the other location which he lied tO me on the phone that i could return the truck in other place. Honesty is the best policy which I didn't find in this location. People don't wear mask Too. I will not recommend this place.

reyvin L. 
Rating:
5.0

Customer did not leave a comment.

Sonia B. 
Rating:
5.0

Nothing Rosario n John were awesome !! Great place!!

CARLOS H. 
Rating:
4.0

Customer did not leave a comment.

Ann B. 
Rating:
4.0

Customer did not leave a comment.

jeff C. 
Rating:
4.0

The lights on the trailer were very dim and taillights were not functioning at night.

Adam P. 
Rating:
3.0

Staff should wear masks.

Dean S. 
Rating:
1.0

Next time don't give away my one way truck so I don't have to go out of my way and come back all the way to the suburbs and waste more gas to drop off the truck. It was definitely an inconvenience and I am highly disappointed in the way I was taken care of.

Krystle H. 
Rating:
5.0

John at this location was very helpful and my rental experience was painless and efficient. I had a very positive experience.

Catherine K. 
Rating:
5.0

Customer did not leave a comment.

Janelle R. 
Rating:
5.0

Customer did not leave a comment.

valencia P. 
Rating:
5.0

Customer did not leave a comment.

Jacob R. 
Rating:
3.0

I was overcharged mileage, three times for one dolly and twice for one truck. No thanks.

deborah B. 
Rating:
5.0

Fantastic service and really well run business.

Lynn S. 
Rating:
3.0

Equipment was reserved a week ahead but at time of pickup not all of it was available.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Georgia D. 
Rating:
5.0

Well it had the head light on the passenger side out.

meli J. 
Rating:
5.0

Rosario was so kind, patient, and helpful. I will be recommending this location and using again when I need a rental. **My only question has to do with tolls. I don't believe I have to pay by plate (as I attempted to do so), and read that Uhaul takes care of those in my rate. Can you please clarify? Thank you!

Barbara F. 
Rating:
4.0

Nothing. But I did leave a folder in the vehicle and no one reached out to attempt to return it.

Todd C. 
Rating:
1.0

I filled the gas tank to the top when I returned it, and have a receipt. I was charged an extra charge for 6 gallons of gas. I sent an email to the address supplied for issues and received no response. I will rent trucks from enterprise for work from now on.

Timothy G. 
Rating:
3.0

Customer did not leave a comment.

busko M. 
Rating:
5.0

They helped me get my car loaded and lined up while I was there on the trailer and also gave me a couple tips on hooking it up.

Jason K. 
Rating:
5.0

Very friendly and had the truck I needed to rent right on the spot! Truck was very clean and they even stay open longer after they are really closed in case you are running a little late returning the truck.

patty F. 
Rating:
5.0

The men at Northwest are always very courteous and ready to help.

Joe B. 
Rating:
5.0

all good. Thanks!!

charlie C. 
Rating:
4.0

Nice people

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

Kate L. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Excellent and friendly customer service! Thank you

Ray D. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Ambarish M. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
1.0

Charged me for a dolly I didn't request. Also charged me for furniture pads that I didn't ask for. I called to ask for these charges to be removed and phone call was never returned!

Anthony R. 
Rating:
5.0

He is a wonderful, caring person. I didn't have the right attachment and had to go and buy a new one. By the time I returned it was 20 mins past his Sunday closing hours. He still waited and was super chill about it and helped me out of the rental. I would recommend this place for U-Haul rental as well as any lawn equipment purchase without any hesitation.

Logan E. 
Rating:
5.0

Customer did not leave a comment.

theresa P. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
5.0

Perfect one for my business

Jisun L. 
Rating:
5.0

In and out fast and simple with on-line check in

Robert Q. 
Rating:
4.0

Customer did not leave a comment.

Edmund C. 
Rating:
5.0

Customer did not leave a comment.

wojciech Z. 
Rating:
5.0

Customer did not leave a comment.

Natalie H. 
Rating:
5.0

Great experience for a no-contact pickup and dropoff in the middle of this coronavirus pandemic.

Patricia S. 
Rating:
5.0

Super helpful staff at Northwest Lawn and power equipment. Great friendly people.

Terrance C. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
3.0

The first guy I checked in with was very dry almost like he didn't want us there. Very rude and poor customer service. The guy I checked out with was 100% nicer which is why I gave 3 stars.

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
No reviews have been submitted for this location.

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