Customer Reviews for Norwalk Motor Sales
(U-Haul Neighborhood Dealer)

1,825 reviews

251 Milan Ave   Norwalk, OH 44857
(@ Rt 250)

(419) 668-1678

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(419) 668-1678

251 Milan Ave
Norwalk, OH 44857
(@ Rt 250)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JANIS B. 
Rating:
5.0

Was left with less than 1/2 gas in the tank, yet I was told to make sure it was filled up when I dropped it off in Chicago. Cost me an extra $75 to fill it up that was not fair in my opinion

Allyn S. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Aimee C. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Curtious and efficient.

JACKIE T. 
Rating:
5.0

This is not the first time I have had an issue with your website to return the rental. When I called the customer service line there was an hour wait- rediculous.

Mindy W. 
Rating:
3.0

Immense Internet Issues

Michael R. 
Rating:
5.0

Van was very clean & well maintained. Staff was friendly & helpful. There is not anything I can think of that would have made my experience any better and /or easier.

NICOLE K. 
Rating:
5.0

This location was able to help us get a truck for a move after the Lima Uhaul called to inform us that they didn't have a truck for us that was reserved a month prior. The customer service at this location was top notch.

Mandy R. 
Rating:
5.0

Customer did not leave a comment.

Karen Z. 
Rating:
4.0

Office was very accommodating in everyway

Theresa P. 
Rating:
5.0

Great customer service and communication!

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

BILLIE G. 
Rating:
2.0

Customer did not leave a comment.

Noah J. 
Rating:
5.0

Customer did not leave a comment.

CAROL Y. 
Rating:
5.0

Customer did not leave a comment.

PAIGE R. 
Rating:
5.0

Customer did not leave a comment.

JULIE P. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Ashlie P. 
Rating:
4.0

Customer did not leave a comment.

Susan G. 
Rating:
3.0

Customer did not leave a comment.

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

Troy F. 
Rating:
5.0

Nothing! Service was excellent. Thanks for making a difficult move go a lot easier.

Cece M. 
Rating:
5.0

Customer did not leave a comment.

Anthony N. 
Rating:
5.0

Always great

Joe F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
4.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Easy to work with, friendly, and informative. Good experience, highly recommend.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

very friendly, efficient and extremely helpful. Excellent customer service

Gary M. 
Rating:
5.0

These guys do a very nice job at this location.

Chrs R. 
Rating:
5.0

Everything went well from pickup of dolly to its return. I am pleased.

Christina R. 
Rating:
3.0

Customer did not leave a comment.

George S. 
Rating:
5.0

The online check-in upon our after hours return did not work. After repeated attempts to submit required pictures unsuccessfully, we gave up trying. This issue is not a reflection on Norwalk Motor Sales, but a corporate problem. Hopefully, it can be resolved before our future rentals.

STEPHANIE C. 
Rating:
5.0

Customer did not leave a comment.

todd W. 
Rating:
3.0

Customer did not leave a comment.

LANCE B. 
Rating:
5.0

Everything went smooth as could be. No problem's at all.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
2.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
5.0

All expectations were met. No changes needed. Thank you!

JEROME M. 
Rating:
5.0

Customer did not leave a comment.

Bradley J. 
Rating:
5.0

Great customer service!

JESSI B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Everything was just perfect. The employee was at my vehicle before I even got out helping me to get in position to be able to leave without any equipment being in my way (was towing with my RV).

David F. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Kristen C. 
Rating:
5.0

Beautiful truck, drove great, customer service very helpful, wonderful moving experience, would definitely recommend to others to make your moving day run a lot smoother

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great customer service. They were very efficient and hitched everything up. This is a well run business. Thank you.

Mark A. 
Rating:
3.0

Not a thing

JARROD W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Spoke to Jim a couple of times and he was extremely helpful and accommodating.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly V. 
Rating:
5.0

Will continue to do business with. Great job.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA P. 
Rating:
5.0

Customer did not leave a comment.

Cody C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
1.0

The guy who completed the truck rental with us was so rude. Leaned into the car window at my husband to retort nastily to a conversation my husband was having with me. Will NEVER return to Norwalk Motor Sales to rent a Uhaul again.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
4.0

Customer did not leave a comment.

KEITH S. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Always a great experience at this uhaul location. Great people!

Michael F. 
Rating:
5.0

Genuinely nice people. They met me as I pulled in. very dedicated

Wesley S. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Always a good dealer to lease from.

Larry N. 
Rating:
5.0

Customer did not leave a comment.

DALE P. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
4.0

Door in back of Truck was hard to push up

Chris M. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
3.0

Only 1 light worked on trailer , and tires were all smooth and needing replaced. We asked rental person about non working lights and bad tires before we rents and he said he only rented trailers and one light worked so we should be fine

CINDY K. 
Rating:
5.0

Owner was very friendly and attentive. Went above and beyond to help get every going.

Jonathan D. 
Rating:
3.0

Location was fine and they helped get everything hooked up and on my way. Nice folks.

David C. 
Rating:
5.0

Customer did not leave a comment.

TERRY A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

I have nothing constructive to add.

William S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Always nice place to deal with!

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

The men who run this location are great. They made the process of getting the trailer rental processed and back on the road quickly and professionally. They really went above and beyond.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
4.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Amazing service!

DANIEL M. 
Rating:
5.0

Outstanding. I have dealt with U-Haul Dealer's all over the country for over 35 yrs. This is consistently the best dealer I have ever dealt with, bar none.

DANIEL M. 
Rating:
5.0

Was ready when needed. Very friendly staff.

PATRICIA R. 
Rating:
4.0

Nothing

Charles B. 
Rating:
4.0

Charged me unexpected amounts after the uhaul was returned when I didn't have any money in my account which put my bank account negative so I probably won't use them again because of the amount that was taken off my card after I returned the uhual in the same condition it was when I got it.

Tiffany W. 
Rating:
5.0

I have used these guys several times, they are great to work with. Thanks

ROBERT B. 
Rating:
5.0

vehicle ran well, surprisingly comfortable too. Liked that. reserved online, retailer called to make sure my check would go ok, made arrangements for me to pick up in person the day before so I didn't have to use the mobile check- not so sure about that part, I like talking to a person. just me. not your app. turn-in was fast and seamless. Would definitely use this location again for future vehicle rental needs.

Dawn K. 
Rating:
5.0

These guys rock! I have rented from them for years and they have NEVER let me down. I cannot speak highly enough of their service and dependability.

DANIEL M. 
Rating:
5.0

Very friendly service and made sure I had everything set and ready to go. Even assisted with adjusting the side view mirrors. Will definitely come back in the future!

AARON G. 
Rating:
5.0

customer service was very good, will use them again if I ever need to move anything

Cathryn W. 
No reviews have been submitted for this location.

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