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Nag R
Customer Reviews for Nothstein Motors Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better understanding of computer system. Took 2 much time 2 get on the road
MONICA OWe were please with the customer service and flexibility of the gentleman whom took care of us.
LAURA RSee previous comment
SAMUEL PI called them about the truck after I dropped it off and whoever I spoke to was very helpful.
Al CEverything was excellent!
Aaron NThe first place we tried to drop the truck, the lady in charge was unfriendly and rude. She snapped right away that she didn’t have room for the truck , even though there were at least 5 empty spots on her lot. She firmly announced-“take it somewhere else!”
Stephen FThe drop off center staff at first recommended a site to drop off at a place that did not even work with u haul. When I called to see where to go I was put on hold but instead was hung up on. When I called back, I explained the situation and was told to go to another location and I specifically asked them if it accepted a car carrier as well and I was told they did. When I arrived I was informed that they do not accept car carrier as they are a neighborhood U-Haul center. The site was gracious enough to call the Allentown center and help me figure out where to drop it off. I suggested a place in Trexlertown put was told they are not accepting car carriers. I took it upon myself to contact the drop off center in Trexlertown and they said yes bring it in. My question is why didn’t the allentown center know this and why do they have drop off locations that are not even affiliated with U-Haul? This was one of the worse customer service experiences I have had in my 61 years on this planet!!! When I called back and explained the situation and that I did not feel I should be responsible for the extra miles or refilling of the gas I wasted driving around because of U-Haul error (the gas station I stopped at was literally 1/4 mile from the Trexlertown location). He basically said I would have to prove I filled up where I said I did. If I was the manager I would have adjusted the price to reflect and extra mileage and fuel used based on U-Haul error. I could have easily verified this by contacting the drop off location for fuel level and mileage. I am fairly certain this comment will fall on deaf ears but if you need to contact me for further details my name is Ed and my number is (610) 417-2020.
EDWARD MThe online check-in did not work at pickup on 6/1/23. Only got a truck thanks to the person in the office at Nothstein Motors Inc. On 6/2/23, the day of moving, found that air-conditioning in truck did not work, and it was a hot day on 6/2/23. Should not have to pay for equipment which does not function properly.
Babar SAttendant very personable and helpful.
Lisa VThe drop off was a positive experience. The approved location I dropped the truck off at in PA were very helpful and competent.
TIMOTHY SThe guy with the leather jacket was nice.
Erickin TThey did not have any moving blankets available. Not a huge deal as it ended up I had enough, but if I hadn’t brought some personal blankets, I would have been out of luck. Overall, very satisfied.
Steven JLearning of the unit's 1 hour away pickup location so late in the process did not allow us time to make other choices. I felt boxed into a scenario I did not relish. If the unit is unavailable locally, and a drive is required to pick it up, there should be recompense.
Gregory AI scheduled pick up for a time after the business was listed as closed, so I was prepared to complete an after-hours pickup process. Fortunately, the business hours listed were incorrect, and the business was still open. The gentleman working there was extremely friendly and helpful and informed me that after-hours pickups weren't possible at this location because UHaul hasn't provided a keybox. Please either update the booking website to not allow after-hours pickup at this location, or complete the process with this location to make this option available.
Taylor DGet better trailers that are fully open on the end with out the cut ins..
Andrew SRick is a great guy, my only complainant was that I was switched at the last min to his location
Alex NYou already have a good thing going but it would be better if you have local movers assigned to the location instead of third party
EVERTON MI'm glad I rented from this location. They were helpful and friendly.
Nelson HFriendly and courteous location
Michael ANothstein Motors staff were friendly and professional. I would definitely use their U-haul rental service again.
Ronald MVery friendly and helpful. Great customer service.
Scott SWas given a trailer in very unsafe condition. Had a tire blow out during my move. Turned out all 4 tires were bad and needed to be replaced, causing a huge delay. The trailer tires should have been inspected before I rented it.
Charles HMade reservation a week in advance , didn't know until I called when and where to pick up trailer. Had to travel to pick up trailer, which was OK, but people need to know these things when planning a trip.
Chet RGreat customer service. You don't find places like this any more.
Justin KOther than not having a key box for early pick up(had to wait for the place to open. Put me an hour behind) The gentleman who helped me was very professional and courteous.
Howard KYour employee Paige was so polite and very hopeful an genuine that she seriously ?? should train people and get a raise, it’s because of her that I will recommend any family and friends to your location.... Paige seriously made me feel good about moving back to Michigan.
garian pHad to wait an hour after my scheduled pick up time for someone to assist me.
Timothy FGreat personnel and quick service. Not much of a selection, but this will be my new go to place.
mark dThis location is great. The owner of the shop is very friendly and accommodating.
Ahmet YQuick and efficient service!
Don SThe cab of the truck smelled like an ash tray and bothered my allergies the entire drive. There was also dirt (had a bunch of mud smeared all over the floor that had dried) which was a pain because it stuck to our shoes and the bottom of our funiture. Besides the state of the truck, the location was fantastic! They said we could keep the truck all day even though we only reserved it half a day and they also included free use of a hand truck.
Elizabeth DSmall Business And I use Whitehall U-Haul. Thank You.
tom hEverything was great
Melissa FThe cab cold have used a good vacuuming and cargo area needed to be swept out (it had pieces of broken glass and general dirt). The trunk ran fine and appeared to be in very good shape.
Rick YCannot think of a thing
Ruben Rgreat people to work with would highly recommend to anybody looking to rent a truck very happy!!!
Robert MNothing, everything was excellent
Ron VThey were Very nice and pleasant people to deal with. It was my first time using uhaul and I will definitely use uhaul again
CARL BI had an unexpected need for an additional day rental and they were able to accommodate me. Great experience.
MATTHEW NVery good experience, thanks!
Robert EImprove the internet
IVONE RVery nice to deal with. Would definately use them again and refer others.
DONNA BWe dropped off the truck on Sunday afternoon and left the keys with someone who was working in the garage. We were wondering where we would have left the keys otherwise since we didn't see a mail slot.
WILLIAM D