I reserved the van with no insurance but when I went to the place Nova storage in gardena he put insurance in the van. I told him I never get insurance out of all the rentals I get I never get uhaul insurance. I called corporate sales on the same day of rental and they transferred my call and said they would take the insurance off. I only had this problem once before and I the manager insisted I pay for the insurance and he would reimburse me but I declined because I like to show the clear history that I never purchase uhaul insurance. There has been other bad faith issues with uhaul. You can call me to discuss these bad faith issues . Reservation number 24306855
Derrick B
Customer Reviews for Nova Storage Los Angeles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
While they were pleasant, I got the truck on an empty tank. Not sure how the previous renter was able to show they had a quarter tank while they didn’t. I only drove maximum 10 miles so I know I didn’t drive enough to take it empty. I had to put gas in it to avoid the ridiculous fuel charge.
HENRY UNothing, top notch service!
LOUIE C