Customer Service was perfect. He was nice, friendly professional, and very knowledgeable. He made me feel very comfortable with the large truck which gave me confidence to drive it. He handled the process with ease for me. I appreciate him. God bless the process for all.
cachua r
Customer Reviews for Novi Feed LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented the vehicle on the 10th for about 3 hours, but the receipt shows I used the truck for 4 days and charged me more than $90.
Alejandro GGentlemen was very nice and professional A++ all around.
JOHNNY JI ordered a 6 x 12 trailer online, and was called the day of the rental and told only a 4 x 8 was available. This caused an extra trip because everything would not fit in the 8 x 12. While the dealer location was great, the online ordering accuracy needs improvement!
Michael HIt was closed when I dropped off the trailer so the personnel is na
Victor KThe younger guy who was running the counter was a great help, friendly and this was my second time dealing with him and again nothing but good things to say.
Lee SOutstanding, great customer service! I highly recommend!
charles lThe truck's gas tank was almost on empty, and the passenger side mirror was damaged and kept moving so that you could not use it which is very dangerous.
Valent BEasy and efficient!
Stacey WWhile submitting app crashed.. unable to resubmit again.
Manoj-Kumar SEmployee Al was excellent. He was friendly and got me in and out in a matter of a few mins. Any and every one knows one of the main complaints about renting from U-Haul is how long it takes to complete the process of renting. Al totally eliminated this concern !
FRED DThey help me out at a time that was time crucial help me a truck within five minutes and I was out the door and able to do my work.Thank you so much.The gentleman was very friendly..
William BDirty at pickup. Cigarette ashes everywhere with a terrible smell. Overcharged for miles
BOBBY MStaff was beyond lazy. Had to unhook trailer myself, which fully capable of but when i asked for help because the parking was unlevel, it was like asking for a huge favor
JAMES RThey were extremely helpful and professional. This is the second time I've rented from this location, and I'll continue to in the future.
DANIEL KGreat service and truck. All went well. Would recommend.
KIM FThe agent was very friendly and polite.
TERRY JStaff is friendly , fast and efficient.
JEANNET JThe Best in Michigan
Wilburn CI think the first question should be is this local or are you dropping this truck off at a different location. Because I didn't know to mention that at first I'm glad my sister was there to say something. Other than that this place was very friendly and made me feel very comfortable in making my purchase
PHILIP CSteering is all over the road. And the 12v outlets don’t work
OMAR AThis was a great experience. The owner was very helpful and kind. Definitely would recommend this location.
CHERYL JExcellent customer service
ANDREW SI have been renting here for years. Always the best service.
KENNETH PUhauls were in generally working condition but very dirty in interior. It’s winter so I don’t expect much from the outside of the vehicle cleanliness wise but the interior was kinda nasty. The vehicle’s overall mechanical condition was questionable. The steering was loose, the vehicle was shaky above 50mph, I wouldn’t drive on the freeway because of this. Luckily I wasn’t going very far so I could avoid that. Overall, it did the job. But I wouldn’t rent from this location again.
CHRISTOPHER SEven though the uhaul servers where slow, but they tried their best to take of customers. Only problem my truck exhaust had a damage making huge noise.
HAMED SThe gentlemen were very helpful
Mary ANeil and his assistant are great people. Highly recommend.
JIE FVery helpful when I explained the drop off situation.
DONALD EBuen servicio por parte de la persona que me atendió, a pesar de que yo no hablo inglés tuvo mucha paciencia y muy buena atención . Gracias por su ayuda
GENRRY CThe pickup truck wasn’t cleaned off from the snow. I had to shovel out the bed of the truck. The truck smelled, someone had been smoking in it. And on top of all that they changed me $143 for a six hour rental!!
JAMES DThe worker there was very helpful please think about giving him employment of the month. He was very professional & very helpful. I recommend & thank the young man for helping me strap down my car and get my family to relocate safely!
MATTHEW GStaff friendly and helpful
WILLIAM TNeeded to be ran thru car wash. The outside mirrors and door windows were dirty. Otherwise the van was a dream. Excellent radio system, smooth ride and interior warmed up quickly. Actually, equipment wasn't an issue. Didn't request any. The fellas were super nice.
MELANYE LGreat experience overall
JOHN P