Customer Reviews for Novi Feed LLC
(U-Haul Neighborhood Dealer)

2913 reviews

43963 Grand River Ave   Novi, MI 48375

(248) 344-7526

Hours

  • Mon-Fri: 8:30 am - 5:15 pm
  • Sat: 8:30 am - 3:15 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(248) 344-7526

43963 Grand River Ave
Novi, MI 48375

Services at this Location:

Hours

  • Mon-Fri: 8:30 am - 5:15 pm
  • Sat: 8:30 am - 3:15 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Geralyn C. 
Rating:
1.0

Customer did not leave a comment.

Joahua F. 
Rating:
5.0

Quick and easy. Perfect

Michael R. 
Rating:
5.0

Great service and smooth check-in / return

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
4.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Rodney C. 
Rating:
5.0

I keep getting billing invoices,called location seems to be paid Said all set

Edwin D. 
Rating:
4.0

Not sure of $7.44 charges on the bill

Vishwas S. 
Rating:
4.0

Customer did not leave a comment.

Adrian V. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LYNN O. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Service was great and they hooked up the trailer right and got me going.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Marlee E. 
Rating:
2.0

Original equipment that was reserved was not available and they did not give me a credit back.

Jesse L. 
Rating:
5.0

Customer did not leave a comment.

Ricky J. 
Rating:
2.0

Customer did not leave a comment.

Taras I. 
Rating:
2.0

I wanted to pick up the Uhaul 1.5 miles away from my previous house. I was told to go to a different location by Uhaul. I wanted a 1 way and was forced to bring the truck back to the same location. I also ordered a dolly and was not given one. Very disappointed in the overall customer service with my process.

Devon V. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Quick service, friendly staff. Great store.

Philip C. 
Rating:
3.0

Customer did not leave a comment.

Zachary D. 
Rating:
5.0

All good thx...

Richardk Y. 
Rating:
5.0

Friendly and easy to get to!

C C. 
Rating:
5.0

Customer did not leave a comment.

Claire N. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Kyle T. 
Rating:
5.0

Customer did not leave a comment.

HARIOM S. 
Rating:
5.0

Fast service Easy pick up and drop off

Erica B. 
Rating:
5.0

Very prompt and efficient. Thanks for the help

Rodney P. 
Rating:
5.0

They were prompt and friendly!

Timothy F. 
Rating:
5.0

Cheaper rates

Madison P. 
Rating:
1.0

When I arrived to pick up my uhaul rental it wasn't there (arrived 30 minutes late). The nearest available was Ithica, a worker stated that I could drive all the way down there but I'd have to deal with the, “F*cking N^ggers”! Words don't offend me but ignorance and unprofessionalism in the workforce annoy me to no end. If I was to conduct myself in that manner, within my field, I would be fired on the spot. The manager of the store compensated a 1/4 tank of gas for the late arrival so I would like to note that a compensation did occur with the transaction due to the late arrival.

ryan G. 
Rating:
5.0

Customer did not leave a comment.

Ira R. 
Rating:
3.0

The truck was in empty when we picked it up which meant we pay for gas twice. Not thrilled!

Joseph M. 
Rating:
5.0

Very Nice Gentlemans. Very professional and clean truck. I would definitely refer them to my friends and family. Thank you very much.

Carmen H. 
Rating:
5.0

Customer did not leave a comment.

Chinessa L. 
Rating:
5.0

Customer did not leave a comment.

Robertsteven P. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
4.0

Customer did not leave a comment.

Nathan P. 
Rating:
2.0

Truck was in pretty bad shape. Dirty both outside and inside. Not sanitized properly. The people working inside the store aren't bothered to wear masks, I guess covid rules apply only for customers and not employees . I wouldn't return or recommend this location for rental to anyone.

Venkata Rama kri G. 
Rating:
5.0

Customer did not leave a comment.

Johnny S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Chistopher P. 
Rating:
4.0

This UHaul location knows the drill. They've been doing it a long time. Never an issue and I've rented from the AT LEAST 15 times!

Bruce M. 
Rating:
5.0

Very easy to drop off, excellent service, no improvement needed

Rex S. 
Rating:
5.0

Customer did not leave a comment.

Ruth K. 
Rating:
4.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

The staff there is always quick to our needs

James T. 
Rating:
4.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Customer did not leave a comment.

mike H. 
Rating:
2.0

Not friendly at counter.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
4.0

Customer did not leave a comment.

BRIAN CARL S. 
Rating:
5.0

Customer did not leave a comment.

Randall T. 
Rating:
5.0

Friendly efficient service

Charles A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Lorisue C. 
Rating:
3.0

-

Hassan A. 
Rating:
5.0

very good staff and rental was very easy

Anil K. 
Rating:
5.0

Customer did not leave a comment.

JAMES EDWARD E. 
Rating:
3.0

They weren't wearing masks.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Not a thing!

Stephanie A. 
Rating:
5.0

Customer did not leave a comment.

Lee L. 
Rating:
5.0

I will definitely get my rental trucks from this facility in the future.... My rental was very clean and drove well. Also, they sell HONEY made locally and I purchased a huge jar lol.... I

June H. 
Rating:
5.0

Customer did not leave a comment.

bill M. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
5.0

Customer did not leave a comment.

LAURA V M. 
Rating:
5.0

Customer did not leave a comment.

Lane S. 
Rating:
5.0

Excellent service and equipment was spotless! Truck inside very clean both cab and trailer part.

Stephen G. 
Rating:
4.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Meredith K. 
Rating:
5.0

Customer did not leave a comment.

Gold S. 
Rating:
4.0

Customer did not leave a comment.

pete J. 
Rating:
2.0

They did not have a dolly No one had a mask on They were rude Would never recommend them

Susan H. 
Rating:
5.0

Inside the cabin, previous users had smoked. It has been cleaned yet the smell is there. Regarding renting experience, everything was fine.

Alexis A. 
Rating:
5.0

Customer did not leave a comment.

Jin-Su Y. 
Rating:
5.0

I explained my situation to the reps and they saw to it that I got refunded my money and took great care of me. I would make the trip to this location just for their assistance.

ROBERT WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Lane S. 
Rating:
5.0

Customer did not leave a comment.

Akshay B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW JOHN O. 
Rating:
5.0

People were great and ahead of the game. So return of the trailer was quick and painless.

Albertoayala P. 
Rating:
4.0

Customer did not leave a comment.

Lokesh S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
5.0

Very great to work with

Susan V. 
Rating:
5.0

Customer did not leave a comment.

lynn P. 
Rating:
1.0

The location is optimal for me. The guy Al is a good guy. The equipment is horrible! The truck needs to be taken out of service. It is potentially dangerous. Also, no dolly as requested. They didn"t have one. I will not rent again. Sorry!

MATTHEW RODERICK A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top