Got a phone call a day into the rental. Said that uhaul was used in a hit and run and needed to have pictures taken. Then had to deliver to a different location which changed the mileage for the original drop off. Location of pick up was a run down single wide trailer with potholes on the entrance and exit that the bottom of our car hit. Drop off wasn't labeled and was unclear on proper drop off procedures. Had to call the guy who came and took pictures on how to drop off. He was nice though but over all that was the best experience out of the whole thing. We have used uhaul before and was no where near this unprofessional. Not sure why we had to pay was also charged and sent a receipt almost 3 weeks after rental. Truck had a popping noise when turning and rear ramp took 2 people to use. Not sure if I will use uhaul again after this experience and frankly not sure why we had to pay.Haden T.
Customer Reviews for NW GA Ventures LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Terry H.
U haul could get there apt working properly!!! I had to call in 4 times and was on hold no less than 1 hour 3 times of the 4 which is absolutely unacceptableJames B.
I got a 15ft truck instead of a 20 ft truck that I was charged forDavid C.
Customer did not leave a comment.Joe S.
Make sure they know the balance you are changing is not the full amountKATHYRN W.
The service was great I will use them next time.JESSIE C.
Site was switched w/o giving me a notice. Had to go 25 miles out of the way. Summerville ,ga site ( E Z Pawn). Owner is a jerk! Been there three times and will not go back! Lafayette , ga site where I p/u had transport ready to go!Michael C.
This location no longer rents Uhaul equipmentDouglas K.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.JOHNNY H.
Customer did not leave a comment.Chuck G.
Customer did not leave a comment.DONNA M.
Very upset that all of the equipment I needed was not available as I made reservations a month in advance. It made the move very difficult. Service was nice.Jennifer S.
Customer did not leave a comment.JERRY S.
Customer did not leave a comment.jerry D.
Customer did not leave a comment.MARCUS M.
Customer did not leave a comment.Cassandra F.
Customer did not leave a comment.Alan A.
They literally told me I had 24 hours at a set rate and then I was charged more than that . Uhaul took 195.00 out of my account and threw me for a loop . I am very displeased. They didn't even offer me anything but a 20 foot truck so I had to pay the maximum.Taneka M.
great personal and service. Went above and beyond to make our moving experience great.Karilon L.
The back of truck was dirtyWILLIAM G.
Customer did not leave a comment.jim B.
Customer did not leave a comment.Jeffery A.
I used a different drop off place than originally scheduled. The truck was quickly checked in. They were extremely polite, friendly and helpful. The scheduled one looked like some vehicles around a abandoned building.ROBERTVANNER A.
Customer did not leave a comment.DOUGLAS S.
Customer did not leave a comment.GARLAND C.
Customer did not leave a comment.Nelson T.
Offer trucks and vans for rent. Great location and personal and they made my moving a real pleasure and I'll definitely use them the next I need to move or rent a truck.Sarah B.
Customer did not leave a comment.ronald H.
Customer did not leave a comment.AUDRA K.
Customer did not leave a comment.Pamela L.
Great customer service. The only thing I saw could be improved for more customers would be more rentals available. I got the last one and while I was there 2 more people inquired about it for the same time. The gentleman was very nice and directed them to the next rental place. Will definitely use him again when we have a need.Angela F.
Customer did not leave a comment.WILLIAM G.
Customer did not leave a comment.Rex C.
Customer did not leave a comment.winston W.
The people running the office were raising chickens inside. It smelled nasty and was dirty. The inside of the truck was dirty and still had items from the last user inside. Not pleased at all!David M.
Customer did not leave a comment.paul M.
Fix entrance to drop off point. Trucks bottom out pulling in. All other aspects great.BRADLEY H.
I had an appointment at 9:00am to drop off at N. Ga. Sales on Wheeler rd.. We showed up at 8:30am. After 90 min. of waiting, No lock box, numerous calls to an answering machine and no call backs. We contacted NW GA Ventures LLC on 624 S Main St., A wonderful gentlemen said he would be happy to help. Thank You Sir.Jack T.
Customer did not leave a comment.Corey F.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.Thomas L.
Good Job , Everything went nice and smooth , Rented a Trailer , Got in and out with no trouble and I took it back a day earlier than I thought I would , everything was smooth !!! Thanks !!!Allen P.
good experienceRick L.
Ordered 24 wraps. None were there at pickup. Tire was flat. Sent a tech. Put tire on. That tire went flat. Waited on second tech. Had to change tire again. Our floor was wet on the inside from the rain. For what I paid, this was not worth it.Christopher M.
The jackass at this location didn't tell me the night before when we talked that he didn't have the 60 pads I reserved or the furniture dolly. I showed up to pick up the truck with movers en route to my home. He referred me to other UHaul locations that would not answer their phones. I bought mattress pads to try to protect my furniture. I still had four items scratched. I wouldn't use this joker again if my life depended on it. He is incompetent. He even got the fuel level wrong on the truck which I didn't catch until arriving at my destination UHaul center. The truck was great. His service sucked!James B.
Customer did not leave a comment.ALLENBRUCE JR C.
Customer did not leave a comment.Clayton T.
Customer did not leave a comment.James W.
Customer did not leave a comment.James J.
Customer did not leave a comment.Tony A.
Customer did not leave a comment.Bobby O.
Customer did not leave a comment.Alan S.