Customer Reviews for Oahu Pool & Spa
(U-Haul Neighborhood Dealer)

102 reviews

501 Kealahou St Ste A41   Honolulu, HI 96825

(808) 369-9591

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(808) 369-9591

501 Kealahou St Ste A41
Honolulu, HI 96825

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Oaho Pool and Spa, area ways friendly and efficient! Thanks for a great rental!

Charles M. 
Rating:
2.0

I don't u sweat and why I was charged so much after the fact??!!

David R. 
Rating:
3.0

Customer did not leave a comment.

Ilisa K. 
Rating:
5.0

Great to have the Uhaul location in East Honolulu near Hawaii Kai. Easy to rent & return. I needed to pick up a big piece of furniture that needed a cargo van. The van was easy to drive & nice & clean

Mary R. 
Rating:
5.0

Great workers at Oahu Pool and Spa

Gino and Julie M. 
Rating:
5.0

Very friendly

David B. 
Rating:
3.0

This location does not offer contactless pickup, would be better if it did.

brian A. 
Rating:
4.0

Customer did not leave a comment.

Kent M. 
Rating:
5.0

Nothing it was great and will do it again. Diane

Diane A. 
Rating:
5.0

Customer did not leave a comment.

rainer K. 
Rating:
5.0

Aloha Shaka

eric R. 
Rating:
5.0

Customer did not leave a comment.

RAINER K. 
Rating:
5.0

Customer did not leave a comment.

Philippe S. 
Rating:
4.0

Nothing

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Jay-R T. 
Rating:
1.0

Not only is the service pathetic--the shop owner/attendant is a complete idiot--a total scam artist. I picked up the truck dirty and with bald tires--clearly he didn't maintain his fleet. I also cleaned it after use and he had the gall to charge me for cleaning. He also doubled my mileage charge plus added a bunch of other fraudulent charges. Absolutely stay away from this business!!

Stig L. 
Rating:
3.0

The only reason I wou

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
3.0

I tried to use the internet to do a mobile check in, and the experience was a catastrophe. I don't blame the location, I blame U-Hauls general site. I would be very apprehensive to use it again

Adam E. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Parking lot is really easy to maneuver.

Brian P. 
Rating:
5.0

With this pandemic going on being charged per mile should be waived

Brandon V. 
Rating:
5.0

I thought it was a perfect experience. The gentleman working was nice and professional. It was easy to pick-up and easy to drop off. The truck was perfect and had everything I needed to move a couch. Overall, I was very happy with this location and will come back if needed in the future. I will also recommend this location to my friends and family. Thank you so much!

Lesley I. 
Rating:
3.0

Cashier/ check in person had the feeling of an older male, straight forward what you see is what you get type of person. I can deal with that but, that's why rating was average. I was also charged for the use of the dolly and moving blankets that were already in the truck. I asked before leaving the property if I could take them out of the truck because I would not need them and it is taking up space at the entry of the truck where we would be moving things in and out and stacking furniture along the previous wall space. I was given the look of it's not that much space, but I told the clerk that I need the space and the extra stuff that I don't need is in the way and I would like to take out the dolly and moving blankets out and leave them in the store. I was reluctantly told okay and I left the items in the store. When my final bill came, I was charged $5 for the dolly and $5 for the moving blankets. I emailed a reply to the supplied email and have gotten no response. I will call on Monday as they are closed on Sundays.

Blane C. 
Rating:
3.0

Make a bigger more visible uhaul sign. Couldn't see for awhile as its on the bottom of the window.

jadelynn C. 
Rating:
5.0

It was an overall good experience Service was excellent

Roberta S. 
Rating:
5.0

Customer did not leave a comment.

maria F. 
Rating:
5.0

The online return app did not work even though I had my location services on. Maybe there can be an alternative method, like taking a picture of the location since that would be time stamped also.

Clesson P. 
Rating:
2.0

Vehicle was dirty & dusty inside, windows were dirty inside & out. This location is not following COVID-19 safety protocol, vehicle was not cleaned from the last rental. Office was not open for 9:00am reservation.

Wanda S. 
Rating:
4.0

Customer did not leave a comment.

PAULA G. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Dominique L. 
Rating:
5.0

It's nice to have U-haul in Hawaii Kai because it makes moving items from one place to the next easy. Odering on-line is quick, and the Hawaii Kai office is in the Kalama shopping center and the people are friendly and provide prompt service. For your moving needs give them a call.

PAULA G. 
Rating:
2.0

The chrckin was overly rigorous as done online which is what the people there recommended. Also the vehicle shook forward and backward constantly after hitting speeds of 35 mph and faster.

Joel K. 
Rating:
5.0

Great service and convenient! Thank you!

Dana H. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Location is great for East Oahu and Waimanalo residents. Bill at the desk who helped me when I picked up vehicle was mice and helpful. Good experience and services.

Lloyd T. 
Rating:
4.0

Customer did not leave a comment.

Matt E. 
Rating:
1.0

Uhaul represantative stole from me. He force fed me the insurance when I clearly declined it in my reservation, jacked up the gas gauge over by $20 of where it actually was and lower my miles that what it really was as well. He hang up the phone when asked for explanations. Deceiving, crooked, shady transaction. Please make sure you destroy in personal info, that representative can't be trusted at all. Be aware of him, he's a crook and a thief

Andrei R. 
Rating:
5.0

Very smooth transaction.

Gary H. 
Rating:
4.0

I was charged $20 for an 'after hour fee' that was not disclosed at the time of rental. Had I known, I would have returned the trusk earlier when the store was open, but I was told just to drop the key in the slot if they were closed, and no mention of the fee was made. dispapointed at the nondisclosure.

Kirk B. 
Rating:
5.0

Great service at Oahu Pool and Spa.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Jessie H. 
Rating:
5.0

Customer did not leave a comment.

Jon P. 
Rating:
4.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

Great friendly service!

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Vicki O. 
Rating:
5.0

Customer did not leave a comment.

Ryan J. 
Rating:
5.0

This service is amazing especially if you live in Hawaii Kai and moving someone to WEST side. The 2 gentlemen In OAHU POOL and SPA store also give wonderful customer service. If you need POOL supplies if appears they have it all!!!

Diane A. 
Rating:
4.0

Customer did not leave a comment.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

Vicki O. 
Rating:
5.0

Customer did not leave a comment.

scott D. 
Rating:
5.0

Customer did not leave a comment.

Alexander A. 
Rating:
3.0

The experience with the vendor was fine. No issues. Well maintained van. However, my pick-up location was almost 14 miles away from the zip code that I designated. This caused another two hours of driving in tourist filled roads and in areas that I would not have driven a UHAUL, such as along a mountainside next to the ocean.

Kenton B. 
Rating:
5.0

Customer did not leave a comment.

Stewart C. 
Rating:
4.0

If the location doesn't have the equipment needed and customer needs to travel additional miles to other locations there should be an $ adjustment

Cy A. 
Rating:
5.0

Convenient location

Steve C. 
Rating:
5.0

Van was clesn snd in wxcellent condition. Good customer service!

Judy S. 
Rating:
5.0

Customer did not leave a comment.

Kim H. 
Rating:
5.0

Was the most fluid transaction from reserving on the internet to picking up and returning. Super easy!

Stacey S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Upgrade tires for better grip

Gary O. 
Rating:
5.0

Not much.

gary S. 
Rating:
5.0

Super friendly and efficient Owner!

Charles M. 
Rating:
5.0

Nothing l can think of.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

nick N. 
Rating:
5.0

Customer did not leave a comment.

Gary O. 
Rating:
5.0

The exterior of the truck was a little dirty but interior was clean. The location is very convenient. I learned allot about the app and will be much more prepared the next time... Thank You!

STEVEN D. 
Rating:
5.0

Great service, easy access

Michael T. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Juvenna C. 
Rating:
5.0

Customer did not leave a comment.

Rodney J. 
Rating:
5.0

Booked online and everything was quick and easy. This was my first U Haul rental and it was a good experience.

Asulu L. 
Rating:
5.0

Very great group of people

Jonathan H. 
Rating:
5.0

Uhaul website/pickup & drop off could be better designed for easier transactions.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Gina M. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Uhaul Website needs some tweeking, trouble with editing dates/times.

Carol M. 
Rating:
4.0

The uhaul app to show condition of vehicle was not working properly.

Carol M. 
Rating:
5.0

Pleasure doing business with them

Stephen K. 
Rating:
5.0

Very easy experience.

Sam H. 
Rating:
5.0

Customer did not leave a comment.

Wilson L. 
Rating:
5.0

Love the neighborhood convenience and service. Automobiles are in excellent condition.

Wendy A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Dawn Y. 
Rating:
1.0

This place is not professional. I dealt with Bill at Oahu Pool and Spa. When I returned the rental he procrastinated so bad that I got charged an additional day. He did not process my return of the truck I only used for 2 hours. Instead he waited the next day and I got charged double. I also got charged for additional rental equipment I did not request and did not use. If you do rent any UHaul Services here, do not trust the vendor. This vendor is unprofessional!

Gabriel H. 
Rating:
5.0

Bill was friendly, welcoming despite the online reservation was messed up and somehow did not get through to him! He graciously agreed to save a truck for me as a walk in. Your online reservations leave me feeling totally frustrated over and over again, I would o ly consider doing business with UhaulthroughBill at Oahu Pool and Spa. He is the best site. His trucks are like new, clean and well maintained. Top notch.

Antoinette W. 
Rating:
5.0

Convenient location in my neighborhood. Nice staff.

rutci M. 
Rating:
5.0

Very helpful and efficient appreciate them very much. I highly recommend them

Karen P. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
2.0

Markedly overcharged by the dealership. Drove only 40 miles but charged me for 11 gallons of gas at $4.50/gallon

Mark L. 
Rating:
5.0

U-Haul website didn't allow me to make an reservation easily. Ended up going to the location site to get it done manually. Bit of a drag.

CAROL M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
4.0

Customer did not leave a comment.

Gilson B. 
Rating:
5.0

Customer did not leave a comment.

Sally S. 
Rating:
5.0

Customer did not leave a comment.

Bayanbat B. 
Rating:
5.0

Fast and efficient service.

Michael S. 
No reviews have been submitted for this location.

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