Make the online experience better, it sucks, used to be good years ago, real PITA to add extra days or even book more than 24 hrs and the fees are confusing. Only saving grace was the kind gentleman that runs the local uhaul is the same man I rented from 10 years ago, and he is still kind... Somethings never change luckily. UHAUL you as a company can do better, I have seen it. Will use Penske next time.
Michael H
Customer Reviews for Oak Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rent from all the truck rental places in the area uhaul is far more expensive then the rest of them I usually rent for 450 - 550 a week with the same amount of miles and bigger size truck uhaiul was over 700 dollars . Terrible pricing!! I won't be using uhaul ever again
david gGreat service
robin mVery good person, explained properly everything. Was easy to work with. Truck was clean and well maintained. Will rent the truck again from this location and eecommend to friends and family.
Manish SThis was a experience straight out of an Adam Sandler movie, and not one kf the good ones. I walk in and it 105 degrees outside, no AC in the building. The very front kf the building is all broken furnature and no workers in site. After walking into the next room (with no direction) and still see no one. Just an ungodly amount of boxes, tape and locks from Uhaul. I scan the room and see a guy in the next room over, so now Im three rooms into this furnature filled fire harard, and theres a sweaty man wearing a dirty white t-shirt laying in a recliner without shoes or socks sleep with his mouth open. What is this place?!? What do I do?!? I try to wake the guy up (clearly by calling out to him because Im not touching this guy). After multiple attempts of talking to yelling this guy is out, dead to the world...shoukd I check his post at this point? Still not touching this guy so no. I go outside and try the mobile pick up, of course the app isnt working. Luckily I see a guy cleaning the uhauls and asking him if he works there (because lord knows at this point). He does, Im grateful. He runs inside, literally, and shakes the guy awake. I walk in a minute afterward and sleepy not so beauty is now awake, eating some kind of melon with his nare hands out of a clearly well used container. Chewing with his mouth open may I add. Without getting up, he asks "you here to pick up?". Frustrated, I respond "oh dont get up the other worker should be able to help me right? He gets up anyways, walks over to the counter after closing the recliner and putting on his sandles and asks for my information. After locating my reservation, he has the nerve, the audacity to ask "will you be using the $15.00 or $30.00 dollar insurance" as if I dont know I can reinburst for damages. I wouldnt have even left a bad review if he didnt attempt to blindly upsale me after all that. He didnt walk me through anything just handed me the key and I had to find the truck myself. This was one of the worst experiences I have ever had in my entire life and that is no exageration. This guy needs not to be affiliated with Uhaul. Please do us all a justice. Please I beg.
christopher j24 hour pick up is a nice feature for us early birds! Thank you all for your help!
Atziyanna RVery Rude, unacxomotatimg, lazy, & van wasn't clean
Joseph JThe staff was very friendly and knowledgeable
Michelle WThe staff was very helpful and courtesy helping me with my rental even though I selected to do online checkout I would definitely use this location again when I need
Demetries MSam provided excellent customer service! My only issue of concern and request for change is the $20.00 fee for an early return (same day after hours) which I think is ridiculous, and especially when you have purchased full coverage insurance for the rental. Please consider changing this policy, there’s a drop off key box at the location and video cameras as well. Thank you.
SHAREE BVery helpful and polite
Christopher SSam was very helpful and friendly.
duke hI was informed at the drop off location about a mileage charge that was never communicated to me. Not sure who’s job it is to let the customer know, but it was very surprising and frustrating. It may be the responsibility of the person I reserved with over the phone. The service at the pickup location was quick and easy and professional. Very easy transaction.
James CHe's so friendly n customer service so good I recommend everyone's to come visit him
fnu kFirst time in a long time that we needed to rent a trailer to move some furniture. We had the 16 foot flatbed trailer that held 10 wooden stools, a dresser two nightstands a head and base board and box springs and mattress. Everything fit nicely, we drove over 250 miles and had no problems.
Patrick HThe man that works this location is very nice I didn't see a credit for returning the quarter tank gas over that I returned it with. I will be a returning customer I'll just make sure to make sure that I don't give away the gas, especially due to the price of gas.
SUSAN EVery rude customer service not friendly at all had me do everything because he has back problems
JUVENAL EVery close location to my residence and my self storage choice. Only put 10 miles on the truck.
Richard AExcelente servicio
jose sSam is great!
Michael YVery friendly Manager.
Sajnesh NI initially scheduled a pickup at the arden location and was given a truck with a check engine light. Sorting out the situation delayed my move by about an hour and a half.
Logan PThat was very good car I appreciate it about car
Abdul mThis is a stellar place open 24/7
CORNELL FThis guy came to America too late He works too much
samadaqa sBetter trucks and gas mileage. Use Chevrolet not Ford.
Bruce CThey were great and we went in and out right away! Super helpful
Vincente CScary building. Attendant didn't speak good English and seemed like he didn't want to help us. When I walked in he said, "Who you, What you want".
Kimberly BI drove 6 miles, put gas in, then was charged for 3 gals of gas
Susan TThe person who work there acting rude, talking mean like he is giving it for free to everyone literally I was starting arguments with his like wtf I am paying you suck my * that I am picking up here and paying try to hire people who knows humanity and talk with others as a human being and explain them what is respect and what does it mean.
Hikmatullah KOwner is a scamming idiot
BAREN BYour services excellent.
NASIRSHAH ZDon't lie to your customers. Your the biggest con ever you told me everything was good go go and I asked when will I get my deposit back ? You said to night your good. Then when I see my bill that you kept my deposit and took 43more off my card. Your nothing but a con . You no good for $###$$#&_#!!!!! I want my money back you fucken crook.
Catherine GGreat customer service
NAZAR MProfessional and efficient, thank you!
LESLIE GBad service, took almost a hour for service and overcharged me for deposit and rental truck
Victor CGreat service, im a repeat customer and they always accommodate my request 24/7
Cornell FNice guys.
VITALII SThey are scammers I paid for everything thru U-Haul and these people tried to scam my credit card after I already paid for everything
Russell NI used the truck for about 3 hours. Fueled it back up and swept the inside. Don’t understand how I was charged a $25 cleaning fee when it was returned clean. Also rented a dolly,, which was supposed to be $7.00 according to the website yet was charged $10.00. Will rethink using UHaul in the future.
bonnie sEverything was clean, picking up procedure was fast and clear. Thank you!
Dmitrii MPick up location was a little icky. I probably wouldn’t go there again.
RAMONA YThe best
Kristopher NReally nice service!
VOLODYMYR PReturned truck with same amount of gas as when received but charged a gas fee. Returned to the location before closing, but was charged After Hours Fee.
Houston PIt was just strange. Weird store no one there then go around back and where homeless people hang out then guy appeared. Didnt seem like real store.
Aubrey Sthe customer service was great.. he was very friendly and professional
GUILLERMO CQuick and easy I definitely will be using them again
KAELEEN cGreat Job!
FILIP CVery Rude Owner(he is the only employee) he lives on site, he didn’t know how to fill out the paperwork (I the customer had to help him) he then proceeds to tell me to only enter around the back of the building since the front door is blocked by a complete mess and was rude the entire time I do not recommend this location!
Marco JPerfect
Vitalii SI dont understand how I was charged an overnight fee when I had the van from 6pm-9:45pm I was never told anything about an overnight fee charge also I was also told I would have been refunded the miles I didn't use when I did 50 miles, I drove about 20 miles wasnt refunded but ended up getting charged an extra $6 making my total 112 for 3 hours..
Hans ANo improvements needed. Sam was very helpful and professional!
NICHELLE JThere a lot of small U-Haul owners around the area but after renting at this location, I highly recommend. The owner is a small business and is willing to help out his customers with whatever they need. If you are trying to choose between which U-Haul location to go with, choose this one.
CHRISTOPHER KThe owner Sam was great! Quick and easy transaction
Quentn HAttendant told parking lot is open 24 hours can drop off anytime. I drop off around 530pm and he charges me after hour service fee???
Jesus CGuy who worked there was sleep on the furniture because it also a furniture store, very rude doesn’t no how to talk to people truck smelled like old sour cream, truck made noises as if it was going to fall apart while driving
ANGELINA CClose to where I driving lication
RALPH RThe truck LEAKED GAS when in stop and go traffic and if the tank was full. The vehicle pulled right at all times so the steering wheel had to be held at the 11 o'clock position and if i let go for a moment it veered right. Staff was very pleasant and helpful for drop off
Jacob MTop notch
DAVID M