Customer Reviews for Oak Grove Stor All

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Oak Grove Stor All

Overall rating:

Reviews without text are currently hidden. Show them

Pam W. on

Rating:

Work on the 24/7 on line rwservation. Big hassle. Would not let me rent truck truck while I was sitting next to it. Hour and a half with rep from traffic number and she could not override system even though I had reservation. I will not recommend to my friends to go on line.

earl r. on

Rating:

They want to add charges that aren't Fair the U-Haul was cleaned front and rear and had gas in it a bunch of liars in my opinion trying to steal extra money from customers

RICHARD W. on

Rating:

Customer did not leave a comment.

Spencer M. on

Rating:

Customer did not leave a comment.

Janet H. on

Rating:

No suggestions

JOHN B. on

Rating:

The service was great!! The personnel was very polite and helpful.

Sloan A. on

Rating:

Customer did not leave a comment.

Thomas B. on

Rating:

Customer did not leave a comment.

ERIC P. on

Rating:

Keep your maintenance up to date on your trucks, so they don't break down on the side of the Interstate in 90 degree temperatures. Your rating is Poor because the truck broke down 175 miles North of our destination and had to be towed in.

Richard L. on

Rating:

Customer did not leave a comment.

Ron F. on

Rating:

Great service!!!

Linda C. on

Rating:

Customer did not leave a comment.

LINDA C. on

Rating:

Great service.. Very helpful. Easy to deal with.

Cynthia W. on

Rating:

Very helpful with directions, offering equipment, providing cold water, and expeditious with paperwork!

mark f. on

Rating:

I was totally pleased!!!

LOU W. on

Rating:

Customer did not leave a comment.

Steven S. on

Rating:

Prefer to drop off at closer location as this was 8 miles further away

Sam R. on

Rating:

Customer did not leave a comment.

DARYL B. on

Rating:

Let the customer know the availability of the trucks at the pickup location during the reservation process. We reserved a 15' for a Dawsonville pickup location, only to be called the next day to let us know it wasn't available and we had to be relocated to another location 10 miles further away. They compensated us more mileage and the customer service rep was very apologetic and accommodating. Everything turned out fine. Just knowing in the beginning would have saved alot of time and trouble for all involved.

jim a. on

Rating:

The folks at the pickup location were great. The problem occurred when we went to drop off the truck. We didn't select a drop off location and were given a phone number to call when we were ready to return the truck. We planned to return the truck in Marietta, GA so I called the number to confirm a location. The person I spoke with gave me a location across town but by this time it was rush hour. There was a UHaul dealer about a mile from my location but it was in Smyrna. GA which is adjacent to Marietta. Because of the close proximity to me and Marietta, I asked if I could take the truck there. The UHaul representative told me that would be fine. She had access to my contact so she could see the agreement to take the truck to Marietta but said the Smyrna location would be OK. Upon arriving at the Smyrna UHaul, I was told that I could leave the truck there but there would be a charge of 80-90 dollars for not going to a Marietta location. I was not happy! We left and headed across town. I called the number I was given to complain about not being told about the charges and got a different person. She told me that the first person I spoke with should have told me about the charges before I headed to Smyrna. She also found a closer location in Marietta so I wouldn't have so far to go. She was great but the first person I talked to messed up! Please let your representatives know that they have to look at the contract before giving bogus information and wasting customer's time. This was my first experience with UHaul so I wish everything had gone smoother.

RICHARD H. on

Rating:

Highly recommend this place. Angelia was wonderful!

Edward G. on

Rating:

Customer did not leave a comment.

JOHN G. on

Rating:

Staff was very helpful in making sure we got the proper equipment. And also very friendly.

KERRI C. on

Rating:

Customer did not leave a comment.

Miguel S. on

Rating:

Angelia provided me with the highest customer service. I have never used Uhaul but after ny experience with her and the Dahlonega store I will always use her

rick b. on

Rating:

The transaction was very easy and without any confusion. The rental agent was very efficient, courteous and knowledgeable. A very smooth trouble free experience. Thanks uhaul.

Cynthia S on

Rating:

The staff at Oak Grove were very friendly and helpful with our storage and u-haul needs. The storage area was clean and easily accessible. I would recommend it to others.

Beth R on

Rating:

The service was great. Clerk was helpful and friendly.

JESSICA H on

Rating:

The lady that helped me was very friendly and helpful. She helped to answer all the questions I had about issues that might come up. I am very glad that we chose this location.

JESSICA H on

Rating:

The lady that helped me was very friendly and helpful. She let me go look at two different spaces to see what I thought would work the best for me.

MARK B on

Rating:

Friendly, helpful staff. Clean facility. Would recommend to friends.

LOUISE C on

Rating:

We were very pleased with the truck and the rental experience. The women at the drop off destinaion was ultra accommodating. FJC

ERIC K on

Rating:

Thanks for the offer, my moving to Gainsville went well.

CLAUD G on

Rating:

totally satisfied with their help