Box is not big enough !!! 1. Used your app for a mobile pickup at a location in Danville, Va. Franklin Tpke. Exxon 24/7 location. Reserved truck to pick up at 12 midnight. Loading the truck at night , so I can have my daughter in college . Leave before sun comes up ..4- Hour trip So couldn’t rent the truck - called your support team for help . Told wait til in the morning -Refer to my messages earlier about trip and travel times. So I’m in the parking lot at 9 am renting a truck because the representative you have using your name to make money cannot reserve the truck - yet I did all that 2 days ago online. So I’m back on the phone with support- finally get loaded - get to my college - that I’m late and cannot unload my belongings. “I took pictures of the miles when I got the truck” - worst day ever unloaded for college - then get a email saying I owe for gas . I took pictures of the mileage when I got in the truck from the beginning on the disastrous day. I was a U-Haul representative for 4 years - we don’t have this problem . Danville Va. needs to be looked at - why It the runs like that. Unacceptable Where I come from “LargeTire Manufacturer - I fire people like that . First I would come get my trucks from the Dumpsite they are sitting in - Truck was nasty - weeds and mess all around the truck parking site. Your name all over it !!!Uhaul…..Feel free to reach out . You have my info. Numbers and emails not allowed .( I’m sure) Complaints - Righttttt!!!! I’m sure you will just delete this. However I will reach out a little farther than you reading this. Have a good day !! U-Haul I will rent a Home Depot truck - twice the fee and crappy truck before I ever rent from a low rent outfit as yourself. Drop off location was nice - he just went behind the incompetent people you have running your business in Danville, Va. and charged me. So I lol forward to however calls or contacts me .. Please do
Allen W
Customer Reviews for Oak Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn't drop off in VA. Uhaul get your act together. Read the paperwork I was dropping off in NC.
Hope KI turned the trailer in a day early but I didn’t get my return confirmation until 3 days later with an additional charge for an extra day. Person was late with paperwork at my expense.
trudy hGet an app that works. Site had no record of my pre-rental. When they finally got confirmation on their end, it wouldn’t accept my license photo. The trailer did not have much to strap to in order to keep stuff from shifting. Very disappointed of the whole production.
Ronald RPerson did offer or help check the trailer. I am 70 years old and had to hook up trailer as person did not even come out from counter.
Michael RService not good
Andy BI have reported my concerns
Tenica FThe vehicle was very clean and well maintained. We used moving help as well. That was very successful.
Charles CWas told I had to use this drop off location because a Uhaul rep was required to disconnect the trailer for me and the rep at the location I wanted to use was physically unable. I received no help at the drop off location I was forced to use the rep did not even come out of the building. I took pictures of the dropped off trailer that I disconnected myself to protect myself from false claims. I was given the run around over a company policy that required a Uhaul rep to disconnect the trailer forcing me to use an out of the way location only for the Uhaul rep not only to not disconnect the trailer but she didn't even come outside or even look at the equipment in any way.
MICHAEL GI don’t buy insurance but they charge me Nobody help me to hook the trailer Customer Service not good at all
ADNAN BNothing to improve it was 👍 great
SHELTON BWe had a great experience. The beautiful lady at the store was so helpful and got us on the road just before closing time.
Edward STrailer was very good. Pickup at Oak Market was not ideal. The person handling the transaction was very slow and not knowledgeable. Return in little river was very good.
THOMAS SThey appeared to have a poor wi-if connection. It took over 30 mins to get a receipt for having returned the trailer. The attendant didn’t even offer to direct and disconnect the trailer which I have to do myself. She didn’t even check if the trailer had been damaged or not. If I were a business owner, I would have severely warned her for irresponsibility.
Dimitri V