Customer Reviews for Obies Towing and Service
(U-Haul Neighborhood Dealer)

190 reviews

21375 Hwy 20 W   East Dubuque, IL 61025

(815) 747-2116

Hours

  • Mon–Fri
    9 am–4 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(815) 747-2116

21375 Hwy 20 W
East Dubuque, IL 61025

Services at this Location:

Hours

  • Mon–Fri
    9 am–4 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Most questions were not applicable - as we dropped off during a snowy blizzard.

James F. 
Rating:
3.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

Could not have asked for a better experience!!!

CHANCE S. 
Rating:
5.0

Customer did not leave a comment.

Cathy E. 
Rating:
4.0

EVERYONE VERY, VERY HELPFUL. IN GETTING PAPAERWORK DONE & GETTING EQUIPMENT READY FOR HOOKING UP.

don Z. 
Rating:
4.0

Truck needed front end parts and alignment. Otherwise ok.

Shawn S. 
Rating:
3.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Obies did an excellent job regarding a change I desired with the original agreement. It took numerous calls and time to navigate the site to make the changes. Appreciate the excellent customer service.

Charles L. 
Rating:
5.0

Seemless rental. Obies Towing does a great job with UHaul rentals

Herbert C. 
Rating:
5.0

Good to go!

Jeff C. 
Rating:
5.0

Very easy !! Great ppl in East Dubuque!! 100%

susan J. 
Rating:
5.0

Very friendly and helpful

David M. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

N/A was a smooth operation.

Emily K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Thankfully Obie's happened to be open, otherwise I would never have gotten a truck. The self-service, 24/7 truck share app is useless and did not work at all!

Shane R. 
Rating:
4.0

Customer did not leave a comment.

Dave F. 
Rating:
4.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

keith Y. 
Rating:
5.0

Staff at Obie's was very friendly. Drop off was so easy.

Sandra E. 
Rating:
5.0

Nice people to do business with!

Chris W. 
Rating:
5.0

Customer did not leave a comment.

HELEN L. 
Rating:
5.0

Excellent service, friendly, professional and efficient. Very helpful to use online service

John F. 
Rating:
5.0

Nothing, perfect experience!!!👍👍👍

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Tony F. 
Rating:
2.0

Check equipment when it's returned so it's ready to rent

William F. 
Rating:
3.0

Customer did not leave a comment.

Benjamin C. 
Rating:
3.0

My reservation was for 10.am...my truck was not available..I was.told i.would recieve a call when it would be ready..I waited over an hour and called back..still no truck so I had no choice but to get a bigger truck of which was the only one available and bigger than what I needed..put my move back over 2 hours which set everything else off..was a very stressful day due to it

Kitten C. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
3.0

Customer did not leave a comment.

Syren W. 
Rating:
5.0

Customer did not leave a comment.

charles D. 
Rating:
5.0

Tires were low on trend

Gary W. 
Rating:
5.0

Customer did not leave a comment.

TAMMY E. 
Rating:
5.0

Nothing - always helpful and friendly.

Bernard B. 
Rating:
4.0

Very nice people to work with.

SUE S. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Professional service, well maintained business, highly recommended for all your auto needs as well.

Ralph M. 
Rating:
5.0

Tyler was very helpful

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

N/A

Leah H. 
Rating:
5.0

The owners were very nice and helpful- will return to them if ever need to rent again!

dan S. 
Rating:
5.0

Very easy and pleasant experience

jeff H. 
Rating:
3.0

I was scheduled to drop the U-Haul off in DIckeyville, WI. I called the day of to make sure it was OK to drop it off there, and I was told they were full and a rep from U-Haul was supposed to have called me to tell me. So, I had to take it to East Dubuque, IL, on a whim. The personnel at Obie's were very helpful. More helpful than the Dickeyville Store

TYLER P. 
Rating:
5.0

Customer did not leave a comment.

Danny F. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
5.0

No recommendations. Staff was friendly and helpful. Equipment was in good condition and perfect for the purpose.

Bernard B. 
Rating:
3.0

We couldn't leave because of train.

Mitch S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Nothing

byron A. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN W. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Robert Allen B. 
Rating:
3.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

AIMAN A. 
Rating:
5.0

Very nice lady that did my paperwork. Helpful and courteous. If I would need a rental, these people would be 1st on my list. Thank you!!!

Gordy H. 
Rating:
3.0

Customer did not leave a comment.

Cody U. 
Rating:
5.0

Customer did not leave a comment.

AIMAN A. 
Rating:
3.0

We were not given a 10foot trailer instead of a 15-foot trailer so we were told we would get a few free miles, but we were charged full price. Please follow through with discounts when offered.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
5.0

I think everything was good

randy S. 
Rating:
5.0

Customer did not leave a comment.

Glen G. 
Rating:
5.0

Customer did not leave a comment.

Mya B. 
Rating:
5.0

Customer did not leave a comment.

KIEERIA S. 
Rating:
5.0

Be careful crossing the train tracks to get in there. Tyler was extremely polite and helpful. Very clean shop and location excellent for pick up and return.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
4.0

Customer did not leave a comment.

Roger M. 
Rating:
3.0

Only complaint I have is that I couldn't reach a live person on the uhaul number listed on website, after readi g comments I realized that it is also part of an auto mechanic shop. Once I called that number everything was great. Everyone very friendly and professional and provided excellent service.

ken W. 
Rating:
5.0

Customer did not leave a comment.

Jon R. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
2.0

The lady in this location was nice and friendly. She gave us directions to the location on the phone as we were trying to find it. The location was hard to find. The only way to get to this location was to cross the railroad. Anyway the UHALL itself was very clean and comfortable. Not related to this location but I schedule a UHALL at Platteville, WI. I think the customer should change the location if the UHALL is not available in the chosen location.

Robabeh J. 
Rating:
5.0

We were really impressed by their professional attitude! This one encounter was the best if the 2 times we recently rented trucks!

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Kurt C. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
3.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

The Obie's in East Dubuque, Illinois have great people to deal with and have great service! Pete and Robin Pearson

Robin P. 
Rating:
5.0

Customer did not leave a comment.

Tanna T. 
Rating:
5.0

This location makes the pick-up and drop-off so easy and efficient. I was able to quickly get my rental and get going about my business. The return was just as seamless. The equipment was in great shape and properly maintained, tire pressures checked good and everything worked as it should. I also want to point out that Julie was very friendly, accommodating, and helpful. I highly recommend renting from them within the Tri-State area. I will definitely keep all my hauling needs fulfilled by this location.

Cathy M. 
Rating:
5.0

Everyone was nice and courteous

Jacob M. 
Rating:
5.0

The no contact pick up and delivery was very easy and quick. Nice job. I recomend it

Herbert C. 
Rating:
2.0

I had a reservation to pick a trailer up at 9 AM on Saturday morning. I arrived at 9 AM, but the business was locked and no one answered the phone. According to their website, they weren't open on Saturdays or Sundays. I had a reservation that said I could pick the trailer up on Saturday, but the business was closed! I waited about 40 minutes, on the phone with U-Haul trying to figure out what we were going to do. It was my good fortune that about 9:40, someone happened to show up at the business. They weren't aware of my reservation and they didn't know that they had the trailer that I needed. This was unacceptable service and U-Haul needs to get things straightened out. You can't rent trailers from businesses that aren't open. It's frustrating. What good does it do to make a reservation five days in advance only to arrive and find the business is not open? Unacceptable.

tom R. 
Rating:
5.0

Everything went very well. I did all the registering online and it was easy. When I picked up the trailer they helped me hook up and check lights.Drop off was easy as well.

James G. 
Rating:
4.0

Your U Haul APP did not work. Obies had the key in the lock box and indicated such on their end. Your UHaul system did not recognize that. This delayed my move by over an hour.

Jim S. 
Rating:
3.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

GREAT SERVICE VERY HELP FULL PEOPLE.

MAHENDRA T. 
Rating:
5.0

Customer did not leave a comment.

Eugene F. 
Rating:
3.0

Customer did not leave a comment.

Amanda E. 
Rating:
3.0

We were originally scheduled to pick up a trailer in Dubuque, Iowa but we received a call saying that we would need to go to the location in East Dubuque, Illinois because that is where a trailer was available. We had no problem with the switch and didn't mind going a bit further. The problem came when the person on the phone gave me the address to the new place, which is the correct address apparently per the website. When we typed this into google maps, it sent us about 15 miles further into Illinois than where the actual location is at. Just a note for this particular location, there address does not match the location and exact directions should be given to customers rather than just giving the address. It's as easy and saying it is less than a mile off the bridge, across from Timmermans Restaurant. Anyone familiar with the area will know exactly where to go from that instruction.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Adam E. 
Rating:
5.0

Pick up/ drop off location was very good but overall company is a complete joke. Will use a different company from here on out.

Isiah P. 
Rating:
5.0

Doing great. Don't change a thing. Very helpful. Thank you

Amber H. 
Rating:
5.0

Great service; courteous, professional and friendly.

Roy C. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

very polite service. truck was clean and on time would highly recommend. thank you

charles D. 
Rating:
5.0

I accidentally locked my keys in the vehicle on a week end They were gracious and came right over to open up so i could get my wallet and phone out of the vehicle. Great people!!

JOHN H. 
Rating:
5.0

everything was very good. Julie helped in getting me a truck earlier then was originally scheduled and young man was very pleasant and helpful when I picked up the truck.

don Z. 
Rating:
5.0

Very friendly, helpful and accommodating, just tricky to find. But otherwise great.

Ashley B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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