Customer Reviews for Office Furniture Exchange
(U-Haul Neighborhood Dealer)

Rating:

3.0

It was clean enough as a drop off venue but not overly inviting. It didn't look like a place to drop off a Uhaul truck despite a couple of others being there. It's also a very small lot and pulling a 26' truck into the lot seemed to overwhelm the place.

Rating:

4.0

Well.... we drove the uhaul a total of 19 miles. We added $10 of gas on return ($3.80/gal) and attached the receipt with the keys. When the final bill was sent we were charged for an additional 2 gallons. How is it possible that we used 5.5 gallons of gas in 19 miles? Do your trucks really only get 4 mpg? Something is incorrect.... either gas was siphoned from the tank (the parking lot is not secured), the gas gauge isn't accurate, or these trucks are not maintained. Hinky.

Rating:

2.0

This was incredibly awful. I needed uhaul on the line with me for the whole time as thing after thing went wrong. First my reservation didn’t link with my phone number, so I re-entered all info a second time, essentially ending up with two reservations, but only one accessable. I got to the part of checking out my vehicle 2 hours after beginning the process, only to have the app glitch out before giving me the code. A call to uhaul said my vehicle had been dispatched and only a call to the location could check in the vehicle I never received. I cancelled that reservation because it was after dark at that point and I was supposed to pick up my table in daylight hours. The uhaul assistant cancelled my 2nd reservation and changed the time of my original reservation to the next morning and gave me the reservation code. The next morning I went to the location again, only to have to call uhaul AGAIN because the reservation was showing up as needing to talk to a person there and no one was at the location. I couldn't access the reservation by phone without getting that switched. Luckily this time they stayed on the phone with me until I got the keys. The process of getting verified and getting the keys took 45 minutes with them on the line the whole time. I made 3 calls total. 1 to get the code after the app glitched out. 2 to get my reservation linked to my phone number and 3 to get my reservation to show up for remote access. Each call took 10 minutes to be connected and 10 to 45 minutes on the line. One last thing: at this location, the key locks are hard to open because the latch is next to the fence. The on the line uhaul person said the latch should be toward me to make it easier. It took 8 minutes of jiggling and messing with the code to open the lock.

Rating:

5.0

Got a call the day before to confirm my pick up time and to give a bit of information. Truck was ready and ran great. Drop off was simple. Thanks for the smooth move!

Rating:

5.0

Thanks you

Rating:

3.0

It was an easy experience. It was my first time so I appreciate easy. But finding where to return the vehicle was confusing. I would have loved maybe an email right when I picked it up so I could just click to drop it back off. Aside from that experience was good.

Rating:

5.0

Helpful staff, easy check in and out.

Rating:

1.0

When I filled out the rental form online I selected that I did not want insurance coverage. But when I got the receipt by email I saw they added on $15 of coverage. I won't rent from this location again. The inside of the cab was dirty and the engine light was on the whole time.

Rating:

5.0

Very helpful. Nice people

Rating:

2.0

The owner did not know what was going on with my rental. The truck smelt like cigarettes.

Rating:

5.0

Friendly staff!

Rating:

5.0

Bill at checkout was really helpful in the situation, and also very patient and kind!

Rating:

3.0

The guy who runs this location is very kind and a sweet person, but I was never even asked for my license upon check in. It seems that I got rushed out the door, and because of this was given defective equipment. My window of my Uhaul randomly blew up and completely shattered all over me. Again not this locations fault, as he was a nice guy.

Rating:

5.0

Everything went perfect definitely would recommend this place to anyone!! Will be using again for future needs ,

Rating:

2.0

Could not find an entrance to get help. Another person could not find a rental agent to get their vehicle. Took me awhile to get the phone app to work, so I could get returned.

Rating:

5.0

Great place to rent from

Rating:

1.0

I have never been treated soo poorly, I haven't felt disrespected like I was in my entire life. They mocked me and called me a racial slur. I will never go thru them again, I am making sure I tell absolutely everyone I come in contact with about the horrifying manner in which I was treated. They had the nerve to still charge me. I should be refunded as compensation for the despicable treatment I received

Rating:

5.0

You're very professional. Thanks 👍!!!

Rating:

3.0

A lot of hidden fees Location forgot to give me my furniture pads and U-Haul did not refund me

Rating:

5.0

Brad was very helpful during my rental. The location was easy to get to and clean/no homeless loitering about outside. Will use again

Rating:

4.0

Quick and efficient when returning the truck

Rating:

4.0

Super easy to fill out online info and pick up at location. And very convenient. Will definitely recommend to anyone.