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Ivan F
Customer Reviews for Offroad Perfection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and professional service great to deal with wiloukd recommend using the offroad perfection location to anyone in the area
Leslie CNothing super friendly and accommodating
tony dNo improvement Excellent service
carla dGreat service...awesome staff...made it very easy for me to recommend the service
Cory CInstall hitch jacks, it was to heavy for one, even for two person to lift onto vehicle hitch.
Bernhard GVery good service thank you
Palma QWas totally satisfied with my experience - couldn’t have been more helpful
Chad KNo extras like boxes or tape etc. the inside was clean but the outside of the truck was filthy. The gas tank was only 1/4 full. Very friendly and informative, however size of truck is misleading with the over cab measurements not truck bed measurements. It wasn’t 15 feet but 12 feet and a bit over the cab. It worked out but upset at the desertion of space available.
Deb BThe best customer service I had in a long time, Crystal was very informative and assured I was well informed, even called me after to see how everything went, no one now and days goes above what she does, very organized and nice. U-haul should have more reps like her. 100% in my books I highly recommend Bonnyville U-haul its worth the drive to get that kind of service.
Ben SVery good service from Off Road Perfection. Extremely polite and professional.
trevor kscheduling pick up times
Ray ROur truck was 5 hours late arriving and really delayed everything. I had people lined up to help us at the time we thought we would get our truck but by the time we actually got it, lost our helpers. This should never happen. Then I was charged an extra $392.91 after dropping off the truck, without an explanation. I think this is a horrible thing to do to people when they are already dealing with so much stress when moving. Absolutely disappointing and will never use this company or recommend it to anyone ever again.
CHANTAL BPick up location not so good Dave at drop off location was awesome
tracy lVery nice owner. Nice building. Some really nice stuff inside
Hunter PThe roof of the trailer leaked all over our new Longarm sewing machine and the table, not a good experience at all
DENIS GEverything is always great at this location! I always get my rental, never have any trouble and the billing is always perfect!
Lauren EEverything was excellent...the service...the dealer and the equipment
Cory CDropped off trailer a day early then get a call from you guys saying I’m late. U-Haul really needs to be more organized. If there was another rental company I would probably use them.
Rick WFriendly and helpful!!
Lee ANothing, they are great to deal with and I will be back
john oI can’t believe how easy it was to rent then return the 15 foot van. The lady at Perfection walked me through the whole process which eased my mind. The truck wasn’t fancy but it definitely did the job. The only complaint about the truck and it’s trivial. Is I would have liked an iPhone holder for my maps.
NESTOR TThis location is excellent. The staff is competent, friendly and helpful. And the gal at the front desk is very pretty! She processed my drop off efficiently and professionally, despite the absolute gong show that was my reservation. 10/10 would recommend doing business here if you are in the Bonneville area.
Corban TOff road perfection is great place website is hard to work with an would not take my postal code then called them they gave me postal code to use an then website told me I entered wrong card numbers so went into shop to get my rental an was great service
PATRICK BLower the mileage rate
charles gExcellent customer service. Was surprised how dirty the back of truck was. I advised that I had pics of when we picked it up.
Linda RGreat service. Made the process very easy.
David TNo improvement needed. We had a hiccup with the truck size. Cold Lake tried to find the truck we needed at another location around Cold lake. He was able to and we contacted customer service confirmation line. The advisor there was very helpful also and found a truck even closer than the site found. They also included an extra day to be on the safe side. Overall awesome customer services all around.
Dante BCrystal provided excellent service and was very informative on the rental process. The only shortcoming was the available packing supplies.
Kenton YMake sure they have a debit machine so we can pay for debit and not get screwed in our refund. Also the owner was talking trash about the cold lake dealer which is unprofessional.
JACOB WNothing at this time
Trent CThis is hands down the best uhaul service provider in the market. I have used this location multiple times and have always had an amazing experience. Thank you very much for making our rental experience quick and easy!
sean hCrystal was excellent to deal with!
Rachelle BCrystal is very helpful and accommodating. Thanks for the great service!!
Tim ASuper friendly. Great people. Very helpful.
Sheldon KCrystal at Offroad Connection was awesome, she got us everything we needed in no time, at all. I would recommend this location to friends and family.
Craig BCrystal in Bonnyville, AB is a gem to say the least! Excellent customer service. Great communication—super helpful and available for any questions or concerns. She made the entire process from start to finish so easy and smooth. We’d definitely recommend this Uhaul business to anyone who may require a truck. Thx again.
Sandy JI really wish the U-Haul had a charger for my phone because dropping off without a charged phone was a hassle. If my mom weren't there I don't know what I would've done.
Whitney BWant to thank Crystal for all her assistance with our UHaul rentals(4 in total). Crystal was professional, knowledgeable and extremely helpful. In addition her customer service was excellent and she was friendly. I highly recommend this UHaul location.
Yolanda JThe owners of OffRoad Perfection were very friendly and made the experience great!
Shelly CVery friendly. Good service.
Daryl RCrystal at Off-road Perfection went out of her way to make our move go as smoothly as possible. We will definitely call on this rental location again
cindy cCrystal at Offroad Perfection was superb. If there was a score above "excellent" she would deserve it!
FRASER SVery pleasant and easy to deal with.
JULES CYou need to have jacks or something on the trailers in order to lift them higher of ground so people can’t hurt themselves
Melisa Bexcellent location… was switched to this location due to issues with the cold lake location and my reservation.
Joseph GAll is good in my opinion
Fred MVery helpful, inspected the trailer, addressed my concerns, reviewed my contract. Since I had paid cash She said the deposit will be mailed to me. Also said that it looked like I didn't order any supplies even after I showed my email saying such.
Chris SI had rented a Dolly with my truck but when I picked up the truck it was not in the truck and I was unable to contact anyone at UHaul about this.
Alexandra UCrystal was very helpful and quick to respond to any questions or texts. We would definitely recommend this location.
Dawnella G- Honor reservations - Indicate if a given time will be 'outside of business hours' - Do not park vehicles in the middle of a giant mud pit and then charge to clean the footwells - Do not change reservation times at random
Nolan DFriendliest staff Ever!!! Mrs Gliege was the best person to deal with over everyone who I have dealt with not only at uhaul but every other establishment. I highly recommend!
Jeremy FI can't give any suggestions for improvement because Crystal (your representative) went above any expectations I had for help and assistance for my drop off destination....Thank You....If I need to rent a U-Haul trailer again I'll definitely be going through her for all my rentals...
BRADLEY EVery limited opening hours from 0900-1500. Significant inconvenience as a result
Thomas G