Customer Reviews for Ofigama Plus Ca LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

I hate giving negative reviews but this was easily one of the worst rental experiences I’ve ever had in my life. I wouldn’t spend my Saturday evening writing this review for something small. We arrived to pick up our truck before 2:00 PM, only to find that the location had closed early with absolutely no notice. We then wasted over an hour trying to figure out how to complete the remote pickup, access the lockbox, and get the key. There was no one at the location to help, and the entire process was unnecessarily frustrating, especially when you’re in the middle of a move and working on a tight schedule with an elevator reservation and friends waiting to help. Once we finally got the truck, things didn’t improve. There was no hand truck or dolly in the vehicle, despite needing one for the move and originally putting it into the reservation. The truck itself was extremely worn down and clearly had seen better days. The interior smelled bad, felt filthy, and generally seemed poorly maintained. Looking around the location, the other vehicles also appeared old and heavily worn, which did not inspire much confidence. The building itself looked even worse, like an abandoned warehouse. Overall, this location was awful. Poor communication, nonexistent customer support, missing equipment, and old, dirty vehicles. Closing early without notifying customers who have reservations is completely unacceptable with no phone number to call. I called once it rang and no one picked up, I called again immediately and the phone number was disconnected! I couldn’t believe it. I would strongly recommend using a different U-Haul location or another rental company altogether like Home Depot.

Rating:

1.0

El Vehiculo estaba sucio y en malas condiciones , ademas sin combustible ese camion deben darle de baja , el servicio al cliente muy bueno la unidad la peor que he rentado en esta compania

Rating:

1.0

I didn’t even rent this U-Haul. Yet they rented to some in my name. I called to let them know they said they’d fix it. No fixes , someone was able to rent in my name, they also exposed all of my personal information including home address phone number and email. None of them seem to care.

Rating:

5.0

Excelente

Rating:

5.0

Ecxelente Servicio

Rating:

5.0

Great service - very helpful staff

Rating:

1.0

I only drove the truck for 5 Miles as appears in the records and they charged me 29 dollars for 5 gallons of gas, is not true I didn’t spent a single gallon

Rating:

5.0

Process was super fastAnd Lady was really friendly

Rating:

3.0

Una carretilla para transportar casas

Rating:

4.0

Excellent service by Luis Pirela. Newer trucks with camaras.

Rating:

5.0

Great customer service, clean truck, very well maintained.

Rating:

1.0

I returned my truck and 3 days later received multiple messages, emails, and calls asking where the truck was. I explained I already dropped it off and returned the keys. Try calling the drop off location first before bombarding and accusing the customer of still having it.

Rating:

5.0

Fast service and convenient for me.

Rating:

5.0

Great!!!

Rating:

5.0

Excellent customer service. Muy amables y responsables.

Rating:

5.0

Everything was good at the dealership the truck was clean and well maintained The problem is the design … it’s Not flat and that’s problem when you are loading

Rating:

5.0

Excelente servicio. Gracias

Rating:

5.0

Experience Super successful with the Services I Recommend this Units U-HUAL.

Rating:

3.0

The vehicle has some maintenance issues. The tire alert tight was on and we have to put air constantly. This issue was not noted in the rental agreement. The store person told us that all vans were like that and didn't change. We were kind of unsecure about the rental and in trusting the place. We took picture of the rental conditions just to be safe. Also, the vehicle motor was not working properly it have an unpleasant noise and shaking. We returned it a week before because we didn't feel safe. The vehicle had also some bumps & scratches in the bumper. The vehicle needs plenty of overdue maintenance.