Very fucking disrespectful if you ask meJake S.
Customer Reviews for Ogden Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Paid for dolly. Didn't get it.Tyler P.
Customer did not leave a comment.Kristie A.
Customer did not leave a comment.RONALD A.
The young lady at the front desk was exceptional.Mark A.
The truck had not been washed when we picked it up. Had mud all over it.daniel C.
Attie was awesome and helpful and attentive!RONALD A.
They were closed and I did a drop off.Curt E.
Everything was so disorganized. The lady at the counter we are picking up from will be to just call another person for them to help me even though I was right on site. Instead of 24 hours they did an hour earlier. Which is fine but when I dropped off the truck they said they didn't need anything else. Then I get an email saying that they have not received the truck. Calling their customer service support oh, they contacted the specific site and found the keys. Very frustrating ordeal the whole process was a bit unprofessional and stressful.DEVIN C.
The customer service was completely unprofessional. I was told that a employee was going to be absent for the day and that I needed to get my U-Haul so to order it and reserve it online. I reserved it online for 7 a.m. because I had to be out of my house by 5 p.m., just to get told that they couldn't pull up my reservation and that I would have to wait until 9 a.m. to get a different U-Haul but when I went to the Ogden storage unit the lovely lady was able to pull up my first and last name right then and there. My thought is you guys are not checking your emails correctly and it's completely outrageous how I was charged $100 for mileage that is barely eight minutes away from our local city. this is the second time my family and I have had horrible experience. My mother-in-law's boyfriend try to get a U-Haul and the same thing happened to him. this needs to change or your business will only go downhill from there. I think it's time you start checking your emails and training your employees to know what they are doing and not hire meth heads. I could have spent $60 on a moving truck for the day but instead I got screwed around with and I paid $100 for shity service when I thought that it was going to be great. I will never be coming back here and I will be telling everybody about my experience.aurelia C.
Check out was awful. Reserved online but still had to wait 45minutes to check out at the uhaul center! Problem was a computer issue so we were told. Made a stressful move more difficult as we were forced to move from our flooded apartment.sarah M.
Customer did not leave a comment.Jonell G.
U-Haul corporate needs to provide more training for "off site" rental centers (ie storage facilities, gas stations, etc). Employee at these sites are friendly and courteous, but lack the in-depth knowledge required to facilitate an expeditious rental (example, one individual didn't know U-Haul sent a link to customer phones for them to record any damage to the vehicle). Recommend U-Haul provide additional assistance to provide these individuals with additional training.Thomas R.
The place of business had two employees and neither sweemed to know what to do, Iwas given no instructions on where to reeturn the vechicle, and whyI was to do certain things such as make an estimate of how far I would drive and be charged additional if my estimate was low. So I over estimated. Truthfully I was extremely disappointed.clyde J.
Discovered our car had been loaded on the carrier incorrectly causing us to stop frequently tighten straps. We nearly lost our car twice during our trip.KATHY S.
Did not receive requested moving supplies, was charged and told to go pick up at different location. At different location I was told I had to pay again and make a new contract. Not sure if I will be refunded the first time I was charged. I'm also a little scared that I'm going to be charged for blankets, a dolly, and a cart I did not receive.Jonathan M.
The receptionist said that she hadn't done a rental in months and she was a little rusty. I asked her about the mileage and she said she didn't know.Tamra H.
This was not the location we chose online. I received an email the day before indicating the change of location.Shelley N.
She was a young but verry profecional girl who did her best to give us a good an honest service.Cesar H.
When I picked up my rental, I had to travel an hour to pick it up even tough I was told a week prior one would be available nearby. I was told by the rental location I was going to be credited $50 for my troubles. Unfortunately, I have never been credited.Jayson C.
Customer did not leave a comment.Greg S.
Your computer system wasn't working at the time I picked up the U-Haul, I was there ten minutes early and it took forty five minutes before I left. The lady helping us was on hold with customer support for about fifteen minutes and ended up getting know where with them. Very frustrating experience.SHARAE F.
Customer did not leave a comment.Michael D.
The service was slow--even though I completed the online express rental online. I reserved furniture blankets at the time of my rental, but they were not in the truck. I returned my rental ahead of time, but received a text message from U-Haul 2 days later stating my rental was overdue. The office was closed when I arrived to drop off my rental truck--even though I arrived within normal business hours. I was charged a different price than what was provided online. I will never rent from this establishment again.Shellie S.
Customer did not leave a comment.Sharian G.
The women at this location had new computer and did not know how to work it after two hours later we had to call someone to do paper work over phone and still never got any papers showing I rented the trailer . No email of payment or anything petty pour till I go to bank statementTHOMAS S.
Customer did not leave a comment.TAMI P.
a person needs more training on using the computer to rent the uhaul. the owners are great. good location to rent from.David D.
Customer did not leave a comment.RENEE B.
Customer did not leave a comment.Alicia S.
Customer did not leave a comment.MICHELLE S.
Great experience.MARK R.
I was suppose to pick up at this location, whish was more convenient for me. Rogers Eggs 428 N Harrisville Rd Harrisville, UT 84404. Aperently a mix up so i ended up at the location above. Took over 2 hours to get my rental. I was on my 30 minute lunch break. Boss not happy. Nither was I.RICK A.
The equipment (3 dollies/12 moving pads) that we paid for was not available at the time of pickup. Only one dolly there (appliance dolly) and the strap on it was ripped and would not even fit around refrigerator. And yet we were charged because the personnel (Susan) could not delete out of system. So we had to go to Walmart to buy some straps. Even though I had done an on-line express check-in, it still took over 45+ minutes to complete the pick up. I am extremely unhappy and trying to now get credits for the dollies/pads that were not available. At this point, would not recommend to anyone.suzanne M.
Customer did not leave a comment.BETH K.
Great owners. Thank you.Monica M.
Customer did not leave a comment.Michael P.
More trucks and varietyBarbara D.
Customer did not leave a comment.Cameron M.
Customer did not leave a comment.JUSTIN M.
Customer did not leave a comment.trevor P.
Customer did not leave a comment.MATTHEW H.
Hard to read. Fuel when you mark at 1/8 levels thought I put enough in feel like it is a bit of a scam it should be where it is easy lyrics readKITTY B.
Nothing, the couple that ran this location were above and beyond fantastic!!!CATHRIN M.
Customer did not leave a comment.George T.
Customer did not leave a comment.GENE ANN T.
Great customer service. Very friendly people, very helpful. Truck was in good condition. Pleasant rental experience.Sarah H.
I used the online pre-pickup registration form to save time. When I arrived (15 min early), the location was not yet open. NO PROBLEM. The person coming on duty was friendly and tried to be helpful but it appears that your computer system needs to be upgraded. Since I had done what I could online, I needed only to add the driver's license number and date of birth of the alternate driver. The Uhaul employee put the information on the form and asked how much mileage I expected to use. I gave her the information and she made the computer input. At that point, the computer ceased to cooperate. The employee attempted to get online help, ending in trying to get into a teleconference to resolve the computer problem. That failed a couple of times. After 50 min of trying, I agreed to leave my credit card so that the (by then) two employees could resolve the problem while I went to start on the move. I returned a couple of hours later and they had succeeded in producing a contract. The employee then input the ending mileage, etc., and "completed the transaction." I asked what the total actual cost would be and she could not get the computer to produce a real figure. I finally agreed to wait for the information to be available on line and left the location. This kind of service is completely unsatisfactory. It appears that your computer system is not in the least "user friendly." Please try to remedy this situation so that other customers do not have the experience that I did. The equipment was in good shape and clean and the move went smoothly other than the facts shown above. YOUR COMPUTER SYSTEM APPEARS TO NEED SOME TYPE OF UPGRADE OR REPLACEMENT!!!mervin A.
Waited an hour + to both pick up and drop off uhaul. Very unhappy with this experience. Will probably seek other rentals for any future moves.Brittney G.
Customer did not leave a comment.Danny S.
The staff member who helped me did not know how to use the computer and spent at least 30 min talking to tech support. We got the truck an hour after we arrived. This location is very unprofessional.Abram B.
Customer did not leave a comment.BRAIN H.
Customer did not leave a comment.SUE R G.
Very clean/nice property.ROSS BARTON N.
Customer did not leave a comment.HANNAH J.
Customer did not leave a comment.jim F.
Have Sunday hours so when you don't need it until sunday morning you can have it a full day & not have to return it early because you had to rent it on saturday.Linde J.