Here's what you can do to improve: 1-reimburse the customers' my lost wages 2-answer the phone 3-retrain your employees so they know the proper process to complete the equipment return 4-print and provide an equipment return receipt to the customer 5-have a live agent at the location during the business hours that are displayed in the website 6-provide an adequate office space so that customers aren't exposed to rain and loose dogs 7-do not have non uhaul employees in charge of accepting return equipment 8-apologize to the cusgimer when a mistake is made 8-reimburse the customers overdraft fee which resulted from U-Haul charging mistake Situation: I was charged nearly three times the original amount quoted due to an employee incorrectly recording the incorrect equipment return date, despite an employee from a neighboring business (a tire shop) accepting the key within the 24 hours. The U-Haul location was unattended and closed despite the office hours listed on the website, which stated that it should have been open. When I became aware that my card was overcharged, I immediately and repeatedly called the very same day. However, the U-Haul location never answered the phone, and the call went straight to voicemail, despite my calls being made during business hours. Due to the non-response over the phone, I had to take unpaid time off work, waste gas and time driving to the location to try and resolve the situation, which took an enormous amount of effort to rectify. Additionally, I'm having to wait 6 business days for a refund. The incorrect overcharge also caused my bank account to be overdrawn, resulting in unnecessary overdraft fees. The manager Joseph Nelson was rude and never apologized for their mistake despite an employee of a business next door acknowledging the correct date of when I hand delivered the key and his informing the U-Haul employee of the correct date when the equipment was returned. I would like to be refunded entirely due to this major inconvenience
Maria H
Customer Reviews for Olaya Inc Used Tire Warehouse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one answered at the gate and it’s down a random road that’s very narrow and residential rural. No place to turn around easily and a lot of standing water and mud in the ditch that you could get stuck in. We had to leave the uhaul at the gate and contact the main customer service line. Sat around and waited for almost an hour.
DYLAN NMuddy, dirty, never again! Gentleman who helped was really nice and helpful! Too bad the location was so bad!
Richard PThe location is a little hide and at the end of a road, but staff was great and helpful. It didn’t took long to pick up the unit. The unit worked beautiful and was pretty spacious. The drive from Houston to Dallas was smooth.
Pablo GTook them several days to even return my trailer with no response when I called, I had to call the corporate multiple times and they multiple complaints. I would like compensation for this experience. It was not a pleasant one and it cost me extra time, gas and money because of it.
Patrick AThis was a grass covered vacant lot on a dead end road. The office was an old trailer. I had pre-ordered a dozen moving blankets to go with the truck, but those were not there. We had to go to another location to pick those up. A female would be uncomfortable going here.
Stephen JPick up location was out in the country, no accessories at the site. Drop off location was great
Todd B