James was very helpful and did a great job.
Stephen M
Customer Reviews for Old Hickory Buildings of Monroe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
quick and easy
Leanid ZVery good customer service. Everything went well and I will use this service again.
ERIC JThe owners are incredibly friendly and helpful. Will definately rent from them again.
Robert DVery nice and helped me with getting the trailer detached.
PAUL VThe BEST customer service experience from a U-Haul place! I will definitely be returning here for my next rental.
Denise MI would recommend this uhaul because everyone was so helpful and friendly
Monique LConvenient location. Fast reliable service.
John HLove the staff at this location. Professional courteous and friendly.
thomas sThe folks were very helpful and professional.
Gary HStaff was very helpful. I would recommend them to anyone.
Antoinette CPolite and helpful
Isabella NHad no issue, quick in to check in and out.
ADYL MThis location was exceptional! However, where my original reservation was moved to was a horrible experience. I had requested in person pick up due to using a company phone which does not allow me to download Uhauls app. I was moved to a location that I could only use the app for pick up which caused extreme frustration. I waiting on hold for almost 20 minutes. The person who eventually did answer the phone did a fantastic job of securing a truck at another location and confirming it was available.
Andrew DRented uhaul many places i go back here all the time, nicest most helpful people in the business. In and out very quickly .
Tim ELove their customer service and Ms Holly is such a blessing.
Nina CI asked for a van and got a truck. When I got the update from the location, I was already on my way to the location. There is a "check tire pressure" warning on the screen. I was told it was an "aftermarket pressure valve" and not to worry about. I could not figure out how to get the warning removed so that I could view the odometer. I have no idea if I was within the limits that i said I would be, so I have no idea if I am under/overpaying based on mileage.
Anthony MAs I expected
MICHAEL HThe truck was dirty and needed repairs. I have used uhaul many times and it has always been a great value. Im sure this was a one off but it was disappointing
John DGreat experience. Friendly and quick.
TINAMARIE SNothing for now. Keep up the good work
James KWe have rented from Old Hickory a couple of times. They are always so nice, helpful and easy to work with.
Christi BSuper friendly folks on-site. Been here several times and they’ve always been helpful.
patrick mTrailer was perfect, people were very nice! I would highly recommend this location
William BI came 2:40 and i wasnt supposed to be charged for this day she wrote i drop it off at 3:07 I even have picture taken that shows time stamp
Madison CIt has been raining the past could of days off and on and so when I went to get in the 8' pickup truck, it was parked in mud. In my opinion I would have moved the truck to a dry spot in the rocks. I understand that I was early for the reservation but that's just a small dislike I had. also the mileage is too high that I thought it would be. Overall I would rate my experience.....let's say a 7/10.
SIMONE WOld Hickory Buildings of Monroe, NC is a great place to rent a truck.. it is conveniently located and has a great parking area with plenty of space to manipulate a large truck in and out of the lot. The people are very knowledgeable, courteous and easy to do business with. At this time I have no recommendations for improvement.
phil bThere was a tail light burnt out but otherwise trailer was ok the parking area was muddy but we've had alot of rain
Noel LIt is not a location issue, but the price quoted online, even after I selected insurance, was more than double because the quote did not ask a mileage estimate which more than doubled the quoted price. So went in expecting to pay $59 and instead was billed $106.
Kristopher Labobe average customer experiance
Aaron DI did an after hours return. I didn't have much contact with staff but things were clean and easy to use
John DThere is a gas station right next door so you can fill up right before returning.
Christopher MNeed to keep the site up and running. System was down when we arrived and had to wait an extra half hour to get our rental. Time is money and we lost some this last time we rented
Dan Zfaster service
DAVID SNo issues at all. They. Did a great job reviewing everything with me
Arthur NThe back of the truck was not swept out, but overall very clean.
DANIEL DEverything from customer service to location of equipment for pick up amd drop off from beginning to end was perfect. Thank you
Tonya JHelpful associates
SERHII VHolly was great to work with and got me the trailer I needed for the days I needed it for. I have rented from Hickory several times since we moved to Monroe. I have never had any problem with their equipment. Excellent Lady's to work with. Thank you
EDWARD Di was charged the insurance here ($10.00) after I declined it doing the online check in. The guy said it was a mistake and that he couldn't take it back off so I was just charged $10 buck for nothing on a tow dolly.. this is the 2nd time this has happened when renting from UHaul!! Two different locations...
Christopher YThe reservation process was simple, except for the endless requests to add additional items, such as moving supplies. I only need the trailer, not the other 8-10 pages of stuff that U-Haul rents or sells. The trailer rental made our life easier during a recent vacation trip (I did not have to overload the interior of the SUV). My only negative comment is that the female employee who assembled the initial trailer lighting connections broke my 4-7 harness. I observed the employee force the trailer lighting connection onto my 4-7 lighting harness, which broke the ground connection. The 4-7 lighting harness was my personal property. I did not realize the 4-7 harness was broken until we reached our vacation destination. Upon my return to this U-Haul location, I informed the young male employee of the damage. His response, "I am sorry that happened. I bet if you call the 800 number, they would offer you a $100 credit." The older male did not comment but displayed a facial response of, "I don't care." I purchased a new 4-7 harness, not as superior as the original (purchased 5 years ago and only used 5-6 times with a family trailer (small utility trailer).
WILLIAM WStaff was efficient and quick. Made the whole process easy at both pick up and drop off.
Matthew Fserve coffee or a cold drink (just kidding)
Michael MI did the afterhours Uhaul and had significant issues with the app. Picking up the U-Haul took nearly half an hour because the app would not upload the require photos and kept restarting the process. Dropping off the U-Haul took about 15-20 minutes because we were still having issues with the app. We had to use two phones because one phone could work for a step, but then we had to use the other phone for the next step because the original one stopped working. Both phones had service and worked for every other app.
MADISON LThe associate was great but U-Haul needs to stop false advertising and stop add all kinds of hidden fees
RAQUCAL CVery nice people helped me with the rental. The truck itself was not in the best condition. I wanted to use a nicer truck, but they said it was for one-way rentals only. That was disappointing. I had to struggle with a passenger-side door that you had to slam every time to get it to close all the way. It needed to be aligned because it was constantly pulling to the left when at highway speeds. The newer truck would have been a much better customer service option. I had to sweep out the dirt in the back before I could load household furniture. I know the available equipment is not up to the location, but when two trucks of the same size are available, it is wrong to only let the oldest, junkiest truck be used for local rentals.
JOHN CGreat customer service
Susan WGreat & friendly.
THOMAS PIt was an easy process and the pricing was good. The staff at Old Hickory was amazing!
JENNIFER G