Customer Reviews for Old Mill Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Old Mill Storage

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Lynn B. on

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It was a little out of the way for someone out of town.

Larry F. on

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The exit gate need Repair. The Representative, or person waited on me had to come out and open the gate twice

Alexander S. on

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Customer did not leave a comment.

Demarcus B. on

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Helpful, caring and quick service.

KEVIN H. on

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I have been using U-Haul for years no moving equipment company is better than U-Haul they even give pro rates discounts and all! ?? Very pleased

John B. on

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David S. on

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David S. on

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PAM J. on

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There was no one at the front desk and then all she did was show us the trailer and walked back in the office.

David S. on

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DAVID W. on

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Super friendly and knowledgeable associates!

Larry C. on

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Very nice experience

Steve K. on

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Customer did not leave a comment.

montina M. on

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I was over charged. I didn't use all the miles that were estimated. I'm very disappointed.

lanita H. on

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The cab of the vehicle smelled like cigarettes and while the seats were clean, the floor was extremely dirty and full of dog hair. Plus, a quick 5 min to go over the vehicle would have been nice. I was able to figure out everything except how to adjust the mirrors...the mirror on the passenger side was pointed down at the ground and was very difficult to use.

Alan B. on

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I was very pleased and felt valued as a customer. Don't change a thing!

John N. on

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People were very friendly and fast!

jamie V. on

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Theres nothing to improve! Equipment was impeccable, prices were amazing, and the customer service was out of this world! See you guys next year when my lease is up again!

Brad C. on

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larry G. on

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Nothing, the service was perfect;! April, the customer service rep, went above and beyond.

Tyrecia J. on

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Whitney M. on

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The woman working there was one of the best customer service reps I have ever dealt with. I was worried that it would be an impersonal experience, but she made it as smooth as possible. Truly an amazing experience!

Paul C. on

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Fallon R. on

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Susan V. on

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Elizabeth C. on

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Timothy S. on

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My overall experience with haul was very bad the place was not bad and person at old mill storage was great. Many other bad experiences too many to type out here

Rebecca L. on

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The lady who helped me was amazing. Went above and beyond was super helpful and patient. Could not have been a better experience.

sylvia B. on

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Was hot in the office. Maybe no ac. ?

monique W. on

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100 bucks for 6 hours is a tad bit much

Joshua B. on

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Location and building appeared to be abandoned upon arrival. Staff was not courteous. Was told during pickup I would receive my cash deposit back soon return of equipment, instead I was informed that I will have a check mailed

Christine T. on

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The manager, Destiny, saved us from a four hour delay on Saturday! I had rented a truck online the day before from a different location, and when I went to pick up today they had non available. Lot's of run around. Finally called this location and Destiny not only got us on the road in 5 minutes, but she gave us a discount to make up for the hassle at the other location (an actual U-Haul corporate location). I will only rent from this location in the future. Thanks so much, Destiny!

GAIL B. on

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moving blankets left in back from previous move that were wet

Michael M. on

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Justin L. on

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jeff B. on

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Destiny (office manager) at the Concord NC location was great to work with.

Danelle W. on

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Andrew C. on

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Very pleased with overall experience

Kevin W. on

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James A. on

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Quick and easy process. Thank you.

Joseph C. on

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Albert H. on

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Delia M. on

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Nothing

ALTRENNA J. on

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Christopher R. on

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This location needs to have more employees employed at this location in order to provide top notch customer service.

Juston dale D. on

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I have 2 receipts one for40.79 and one for 48.92 yet they took 208.13 and 240.79 off my card and when I called them I was told to tell my card company that my card was hacked. They have since put 191.87 back into my account. I WOULD NEVER EVER RECOMMEND THESE PEOPLE TO ANYONE!!!!

Jennifer F. on

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Roy A. on

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Andrew C. on

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Great location very friendly

Kelly M. on

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When we got there to pick up there was no one there! Three people waiting to pick up the sign said back at 4:30 so we were all waiting. There were blankets left in the truck from whoever had it before us so the truck had not even been cleaned out! I have always used u-haul and never had an experience like this before. I was very disappointed!

Thomas B. on

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Nothing! Service was great

Steve C. on

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The person who helped us was amazing. She went out of her way to make sure we were taken care of. You need more people like this.

robert B. on

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Tom G. on

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Excellent quick service.

anthony S. on

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Everything was well handle

Jeffrey M. on

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Train your representatives better. I came to pick up a car hauler trailer. The straps to secure car to trailer were too short to reach to tie down rackets. They had been dragged at some point and it greatly reduced the length. Secondly I had to go into great detail to inform both the manager of this location and the representative working the counter as to the pig tail wire had to be supplied in order to hook up electrical connection between trailer and tow vehicle. Manager said uhaul does not supply it. I had to take counter person outside to the other trailers to show it was hooked up to every other trailer on the lot before I could get one which I ended up getting from another trailer on the lot. I also took a few minutes to explain that these trailers had electric brake assist and without an electrical connection the only brakes you would have would be the tow vehicle which is not a safe situation. I further explained I have rented many pieces of equipment in the past including this particular type trailer from.u haul and they ALWAYS come with the electrical pigtail wiring which every location prior to this one kept behind the counter so it would be available to customers also to allow you to know it was returned with equipment when dropping off a return. The representative working the counter was very professional in every other way. Without her being open to me showing her what these pig tail pieces were and how they were used I would have walked away. The trailer I rented was unsafe I was in as jam and purchased a tow strap when I left in order to properly secure the car I was towing to this trailer because the existing straps were to short to reach the rackets even without going over a wheel and tire. Luckily after I hooked up the wiring the lights all worked except one side marker light which was out. I had to tow over 300 miles I needed a safe trailer to do so and this one needs work to be safe which i pointed out when i dropped it off at the drop off location. Please train your representatives at this location in a much more in depth training class. I took the time to educate them here in order to prevent someone without towing knowledge from leaving with a trailer with no electrical hook up.

robert B. on

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Larry P. on

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Chrisinda H. on

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Tanisha was polite and helpful.

David Kevin W. on

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sonjia H. on

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Paul A. on

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Clerk was very rude.

Bruce C. on

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MELISSA K. on

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matthew M. on

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The little lady behind the counter took very good care of us got us in and out very quick thank you

Dean K. on

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Nobody was there to check truck in. Closed for 2 days with no sign. Overall experience was awful.

Douglas B. on

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Very polite. Thanks

Robert N. on

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Your service on both ends of our use of it was very prompt and professionally handled. The trailer was in excellent condition and handled beautifully

Melody H. on

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Truck didn’t work at old mill so I was sent to 855 concord parkway. The trucks passenger wiper blew off an hour into my drive. Then I arrived to Georgia to discover that my 2 queen beds and sectional couch are ruined beause the whole right side of truck was leaking. Uhaul says they don’t cover water damage....well this was water damage from a defective truck, not from anything to do with the move.

Henry A. on

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Pick up was quick and easy.

tracey C. on

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Customer did not leave a comment.

Joanna L. on

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The sale person was very nice and a lot of help.

Adam R. on

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Freddie R. on

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Mike S. on

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I was charged for insurance? I did not select this. The info jacket I was given was in French, so I could not read anything about a charge. This needs to be fixed - thanks.

Debbie P. on

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The representative was courteous. I would suggest a locked return box for the keys.

Ambrielle J. on

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I was given a 10 foot truck although I reserved at 17. I took the truck because it was the only one they had. My move was complicated and tiresome. When I returned the truck I was tired and achy and ready to fuss. Tanasha eliminated that. As soon as I told her I was given the wrong truck she made it right, effortlessly. They will definitely get my business again.

Matthew B. on

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leon M. on

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joshua C. on

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I was overcharged and then was told that a refund would be put in then nothing happened. When I called was rushed off the phone like the person did not want to help me.

Brian D. on

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Service rep was excellent.

Kyle H. on

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There was a lot of confusion about my truck rental even though I had called ahead of time and verified everything and I had done online check in. We left late because the employee had to call the other store because she insisted that her facility did not do 1 way rentals. I told her I was told since there was not a truck available at the facility I originally made the reservation (a month ago) that I was told to come there. She was polite but it definitely slowed us down. What I really did not like is that I was sent a text where to drop off the truck in Raleigh ( we couldn’t get a copy of the receipt because there was computer trouble) and we had to make a 25 minute (17 mile) trip to return it. When we got there, I asked the employee about why we had to travel 50 minutes round trip to return the truck and she said there were lots of other return sites way closer. This was a waste of my time and gas. By the way, I was sent an email too that had a link for me to click on to see where to return it and it was a broken link. Overall, it was a frustrating day.

MARIE B. on

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Better directions to sight. It made a big difference whether you use NW or SW with the address.

Sheena G. on

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Far too expensive! There should also be an option for rental less than a day. Seems unfair to be charged so extravagantly for only a couple of hours!

adam C. on

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Have employees be aware of all trucks/equipment rented out at the time!! We were told on thing and charged another!!! This has been about a month ago.... When we called the day and time it was due the guy who answered had no clue what we were talking about at all as far as what we were instructed to do by the lady the day before.. If we would have only dealt with the wonderful lady who gave us the quote and all information for our rental, our review would have been excellent BTW, she was great... She advised us that we could have the whole rental for 50$ and that if we were a little late (past 3) getting it back to park it and put the keys in the box... Gave her a 100$ BILL (50$ for rental and 50$ for the DEPOSIT) The following day we call to let the office know that we were running and hour behind and would have it back no later than 4:30 and the guy who answered tells us it would be 94$ (I think, 90 something anyway) MORE for another days rental if not back on time..... At this point we were trying to QUICKLY finish up moving and after hearing this were honestly confused so my fiance and her mom stopped helping and drove up to the location (Old White Owl location by cemetery) to ask exactly why we would be charged another day for bringing it back at 430-5!?!?! After ALL THAT we end up being advised to do exactly what the lady said in the beginning of this transaction... Park it and leave the keys... AND AGAIN, after all of the miscommunication we did not get a dollar$ back from the rental.... Communication between employees and what CUSTOMER SERVICE or deals they give customers by word of mouth need to actually be given. We maybe should have been charged a late fee of 10-20$ for the 1 HOUR, 2 HOURS MAX extra we had it but instead didnt get even a call afterwards explaning why we couldnt come get our deposit or anything..... I honestly did not realize how angry I was about this situation until I saw my email for a UHAUL review... Won't be using this location again... I have always used U haul for moving needs and recommended. It all comes down to I was told one price and charged another and THAT is not right. Especially during the stressful time of moving. You may have lost a loyal customer U Haul. 50$ is a lot of money to me.....

Richard B. on

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Destiny was friendly and knowledgeable and we got checked in and out quickly.

Brad W. on

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The staff was extremely knowledgeable, kind and helpful. I'm very appreciative of the staff at Old Mill.

mary M. on

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Nothing at all! Friendly and fast service! Thank you

Christian S. on

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I reserved a 26 ft truck and when I arrived to get my truck there was no truck there. Horrible experience. I don’t understand why when you reserve a truck it is not available.

Eboni C. on

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Get some extra hand trucks. Didn't have any available.

Brace B. on

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Customer did not leave a comment.

Chaos to Calm S. on

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Ernie G. on

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nothing

Sean P. on

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Jeffrey S. on

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Sylvia P. on

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priscella V. on

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I really like the way it was organized so there's really not too much I can say for and confirm it thank you very much

Carlose W. on

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The guy that owns it is great!

Thomas V. on

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Easy access. Was waiting for me with truck and papet work. Great service

Martin M. on

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Customer did not leave a comment.