Customer Reviews for Old Mill Storage
(U-Haul Neighborhood Dealer)

284 reviews

455 Spring St NW   Concord, NC 28025

(704) 786-0287

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 786-0287

455 Spring St NW
Concord, NC 28025

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sandra Z. 
Rating:
5.0

Customer did not leave a comment.

FELIPE G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

CHARLESWADE G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Love the hospitality and local feel. Quick service

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

The truck we used sounded and felt like the transmission was slipping sounded a little rough but overall the truck was clean service was great

CHANELLE D. 
Rating:
3.0

Customer did not leave a comment.

Gerry M. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Destiny saved my day. I would highly recommend this location just because of her.

TARA C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

It WORK'd as Advertised, I Ran N'2 Afew PROBz But It wasn't W/D'Equipment, It Did GR-E-A-T ! !! !!!

EARL H. 
Rating:
2.0

I had a 50$ 'coupon' for the last Uhaul having broken equipment and the woman at this location said I would get it AFTER I dropped off the equipment. Nope, that was a lie. Better train your staff. There was no one there to help me figure out how to put the dolly onto my truck and the only employee had no idea what to do.

LEXA RAE C. 
Rating:
3.0

Customer did not leave a comment.

KEN W. 
Rating:
2.0

We returned our truck at night and were terrified there is no outside lite barely can see the uhal signs. We were so scared wile we took out verification pictures. Had to find the key drop-off with a flashlight.

Nathaniel A. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
4.0

Just need to let customer know to come in off Brookwood to drop off not much room on Spring

MARK C. 
Rating:
3.0

Customer did not leave a comment.

Aaron E. 
Rating:
5.0

Really appreciated all the flexibility and help from the staff.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

William, L. 
Rating:
5.0

Everything‘s fine

Vickie L. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

justin L. 
Rating:
5.0

Ms Destiny was wonderful to work with. I would recommend this location to everyone in need of a haul. Thanks so much

Terry N. 
Rating:
1.0

Didn't offer cash or check payment. Didn't offer split payments. Truck was dirty. Utility dolly wasn't in the truck and the office staff left before we noticed.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

Shawn L. 
Rating:
3.0

It was very annoying to get a call the day before I picked up the uhaul saying the location is changed. I had to drive 45 minutes out of my way.

megan C. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

The service was extremely outstanding

chenita T. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Walter L. 
Rating:
2.0

Customer service was not good at all they tried to charge me an extra day of use of the truck that I only had for 4 hrs

Wanda B. 
Rating:
5.0

the young lady who helped me was very courteous and professional.

WENDY A. 
Rating:
4.0

The truck was absolutely awful the tires were practically dry rotted the shocks were nonexistent the brakes were terrible and barely stopped the truck and the engine maintenance light was on the whole time

Shawn L. 
Rating:
2.0

Customer did not leave a comment.

TAIWO B. 
Rating:
2.0

Nobody is there to attend to me and the task of Self closing is so tedious. I have to be going back and forth, snapping pics etc is too cumbersome for me.

TAIWO B. 
Rating:
4.0

Customer did not leave a comment.

Zachary R. 
Rating:
5.0

The young lady that handled my rental of a trailer to pull from N.C. to Florida was very impressive. I was up against a schedule and had made a reservation at the location on the main highway in town. When I arrived there was a line to the door. Disappointment with UHaul. I called the location on Spring Street and was taken care of immediately. She entered all my info and had the trailer hooked up and ready to go in a very impressive manner that is rare these days. Perhaps UHaul could use her to help instruct their workforce. Good employees should be rewarded and utilized to pull the company up.

Hinson G. 
Rating:
5.0

The young lady was a sweetheart and helped with everything. thank you ma'am

Freddie L. 
Rating:
4.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

She was so kind and with all of the people who were there, she moved in a timely manner and had no problem helping us in the heat(:

Hunter E. 
Rating:
5.0

The lock I purchased from the pick up point didn't fit the door, the shank was to small and the lock wouldn't go up far enough on the latch to work. I suggest going with another type of lock.

Thomas H. 
Rating:
4.0

Have a sign so you will know where the office is, where to park, and where to enter. When we arrived, the back door was unlocked, but there was no one there. Might not be safe for employees.

Robbie R. 
Rating:
3.0

Customer did not leave a comment.

Paula B. 
Rating:
5.0

Customer did not leave a comment.

nakia W. 
Rating:
4.0

The lady was exceptional and very helpful. I had a reservation with another U-Haul close to this location. They took the payment and did not have what they said they had. But the lady at this location made everything happen and went very well.

jason D. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
3.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Debbie K. 
Rating:
5.0

Customer did not leave a comment.

SARAH J. 
Rating:
3.0

Customer did not leave a comment.

Matthew J. 
Rating:
1.0

Unprofessional and lack communication skills

SANDRA L. 
Rating:
1.0

When I picked up the truck, the paperwork stated there was 7/8 tank of gas. However this was not true. It had less than 1/8 tank of gas. I filled up in Salisbury and put over $90 in the tank. When I discovered this, I tried to reach out to the rep at the location and was advised she would call me back and have never received a callback.

debbie M. 
Rating:
4.0

Customer did not leave a comment.

Kristin P. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
4.0

provide paper contract, you must go home to see contract on your cmputer

Dennis M. 
Rating:
5.0

Awesome service!

Shirl B. 
Rating:
2.0

Customer did not leave a comment.

Juan B. 
Rating:
3.0

It was a little out of the way for someone out of town.

Lynn B. 
Rating:
4.0

The exit gate need Repair. The Representative, or person waited on me had to come out and open the gate twice

Larry F. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
4.0

Helpful, caring and quick service.

Demarcus B. 
Rating:
5.0

I have been using U-Haul for years no moving equipment company is better than U-Haul they even give pro rates discounts and all! ?? Very pleased

KEVIN H. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

There was no one at the front desk and then all she did was show us the trailer and walked back in the office.

PAM J. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Super friendly and knowledgeable associates!

DAVID W. 
Rating:
5.0

Very nice experience

Larry C. 
Rating:
3.0

Customer did not leave a comment.

Steve K. 
Rating:
3.0

I was over charged. I didn't use all the miles that were estimated. I'm very disappointed.

montina M. 
Rating:
3.0

The cab of the vehicle smelled like cigarettes and while the seats were clean, the floor was extremely dirty and full of dog hair. Plus, a quick 5 min to go over the vehicle would have been nice. I was able to figure out everything except how to adjust the mirrors...the mirror on the passenger side was pointed down at the ground and was very difficult to use.

lanita H. 
Rating:
5.0

I was very pleased and felt valued as a customer. Don't change a thing!

Alan B. 
Rating:
5.0

People were very friendly and fast!

John N. 
Rating:
5.0

Theres nothing to improve! Equipment was impeccable, prices were amazing, and the customer service was out of this world! See you guys next year when my lease is up again!

jamie V. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

Nothing, the service was perfect;! April, the customer service rep, went above and beyond.

larry G. 
Rating:
4.0

Customer did not leave a comment.

Tyrecia J. 
Rating:
5.0

The woman working there was one of the best customer service reps I have ever dealt with. I was worried that it would be an impersonal experience, but she made it as smooth as possible. Truly an amazing experience!

Whitney M. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
3.0

Customer did not leave a comment.

Fallon R. 
Rating:
5.0

Customer did not leave a comment.

Susan V. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
3.0

My overall experience with haul was very bad the place was not bad and person at old mill storage was great. Many other bad experiences too many to type out here

Timothy S. 
Rating:
5.0

The lady who helped me was amazing. Went above and beyond was super helpful and patient. Could not have been a better experience.

Rebecca L. 
Rating:
4.0

Was hot in the office. Maybe no ac. ?

sylvia B. 
Rating:
5.0

100 bucks for 6 hours is a tad bit much

monique W. 
Rating:
1.0

Location and building appeared to be abandoned upon arrival. Staff was not courteous. Was told during pickup I would receive my cash deposit back soon return of equipment, instead I was informed that I will have a check mailed

Joshua B. 
Rating:
5.0

The manager, Destiny, saved us from a four hour delay on Saturday! I had rented a truck online the day before from a different location, and when I went to pick up today they had non available. Lot's of run around. Finally called this location and Destiny not only got us on the road in 5 minutes, but she gave us a discount to make up for the hassle at the other location (an actual U-Haul corporate location). I will only rent from this location in the future. Thanks so much, Destiny!

Christine T. 
Rating:
5.0

moving blankets left in back from previous move that were wet

GAIL B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Destiny (office manager) at the Concord NC location was great to work with.

jeff B. 
Rating:
1.0

Customer did not leave a comment.

Danelle W. 
Rating:
5.0

Very pleased with overall experience

Andrew C. 
No reviews have been submitted for this location.

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