Customer Reviews for One Stop Trailerz

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of One Stop Trailerz

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jeffery B. on

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The place was a dump, with a nice U-haul right across the street, it is ridiculous the place even exist.

robert K. on

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Robin L. on

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Jeremy C. on

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tim K. on

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Karl O. on

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Ed D. on

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Marie B. on

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It would be nice to get the insurance payment back if there was no damage to the vehicle.

arlyn V. on

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Very friendly and helpful.

david S. on

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George B. on

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MIKE M. on

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I was repeatedly charged for the haul. When I returned it came day. Was given a receipt that said 45.93 and was charged 4x. Also was not told about fees taken out that aren't on the receipt.

janet H. on

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Have signs out. Update address with gps system. Building was hidden amongst other non uhaul equipment.

Trent B. on

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merle W. on

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Robert H. on

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Great communication

merle W. on

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Hugh V. on

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I did the online check in to save valuable time. The company switched pick up locations on me. This new location check in process was very slow, computer problems?

Dennis J. on

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Zachariah W. on

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Let me pick up at my desired time.

Richard D. on

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The attendant was very friendly and accommodating. I had a very positive experience with him.

albert R. on

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Herman O. on

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that was a nightmare with the installation of the hitch. no body from u-haul help me when the issue.

Joel W. on

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One stop trailers was great. Minot was meh.

Dorie E. on

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mark M. on

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Kris H. on

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Randy W. on

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no problems...and they were very proactive. I would like to see earlier opening times. 9;00 am is a little late in the day for me.

doug D. on

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Mike C. on

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MIKE H. on

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norah C. on

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Laura C. on

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drop off went like clock work. was a pleasing experience.

dale G. on

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Lindzie M. on

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Great customer Service. Never even touched the trailer till I opened it to load. Amazing people at the location. Will use again...

mike R. on

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The lady who helped me was friendly and helpful. She surprised me when I started hooking up the trailer... she started helping and new right what to do.

Wayne F. on

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Mike H. on

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Very kind lady at front desk

Lindzie M. on

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Bruce G. on

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doug M. on

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Your computer system sucks. The rental place was doing all they could. It took a long time to get paperwork completed. Fix your system.

David N. on

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Paul D. on

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excellent!

linda T. on

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Dorie E. on

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Lindsay H. on

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Just keep doing what you are doing. The staff was super friendly and helpful, the equipment was clean and well maintained, and the experience was great.

Erin C. on

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jason M. on

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Great customer service. Quick and economical! Thanks so much!.

Corey M. on

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The location closed early so I could not drop off the truck to someone in person. Attempted to call many times over the next couple days and no one answered and no voicemail was available. I was told I receive a credit for returning the truck with 1/4 tank of gas but instead I was charged extra.

ryan N. on

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I had to call someone and do all the dealings on the phone give my credit card # over the phone

Pablo S. on

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I had to drive 4 hours round trip to pick up the equipment. I was promised a gas credit to make up for the trouble, but it was not honored. Then, there was no washer fluid in the truck, so I bought some. One of the headlights was burnt which made it for a very difficult drive at night and through the snowy winds. The check engine light was on for most of the trip. Upon arriving at the destination. I had to jump start the truck to be able to return the truck.

Todd H. on

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len K. on

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gail C. on

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We dropped off the u-haul at One Stop Trailers in Williston, ND. They were very prompted in helping us.

William G. on

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Ransom M. on

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Ransom M. on

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The manager was helpful

BRYAN L. on

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One stop is a great place to rent from.

Connie T. on

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James L. on

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jim W. on

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The lady that I rented the trailer from in Williston needs to be trained on your computer system. ITS NOT HER FAULT!! She was very tentative and afraid to enter the prompted information. I felt sorry for her and her frustrations. It took an hour and a half to complete the rental with help from the Fargo office.

Richard D. on

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Later Hours. This location closes at 4:00 PM

Fredrick M. on

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I had difficulty with the trailer hitch but the gentleman working there, even though could not fix my problem, put a good effort in. Was appreciated and he was able to direct me to an area where my problem could be addressed.

Ian G. on

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denise M. on

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prabhjot W. on

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Your customer service is so bad.cant believe I need help in finding the address then I called customer service at number on my agreement ,but very amazed to hear from her that I can't do anything it's just across the street wat is that how they help.very sad with the answer.then need to park the truck at some others property for asking of the address after sometime a nice guy helped me in finding the location.i had the gps but the address they give on paper is wrong address or might inaccurate dont know.gps showing the diffrent building .very bad experience in finding the location.it will be not if your customer serviced helped me rather than saying it's across the street.and I can't do anything than that and hang up and I am saying hello hello.

Marlana P. on

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I was satisfied.

selena H. on

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The people at this location were very unhelpful in trying to pick up my truck. My pick up location was moved to this location which was farther away and more difficult to get to. They were unwilling to make my move any easier by being available any later than my pick up time.

kevin C. on

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Dead animal carcus on dolly which was to be a auto hauler tralier. At pick up i was informed there was no auto hauler in ND

DANNY T. on

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Beverley H. on

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STEVEN B. on

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JOSH H. on

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Have vendor be able to have a printer. Also when you tell a customer there will be a 26 foot truck available on a certain day and then call them two days before the rental date and say there won't be a truck that size available until 36 hours after original schedule pickup it kind of seems like total BS!!!! Having to rent a smaller truck and two extra trailers kind of sucked! Telling me you would cut me a deal on one trailer does not even come close to making up for the hassle!

KRISTINA A. on

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Trailer lights did not work.

Kenneth S. on

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I reserved a 25' truck on Dec 9th to move my belongings from a 4 bedroom house. 2 days before the move on Dec 28th they call and say they don't have a 26' truck and all they have is a 10' available that's good for a 1 bedroom house, so instead of 1 trip I end up making 5 trips with the 10' truck and they charge me .69 cents a mile. Not the best experience but we did get it done and that's what matters.

rachael H. on

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REES T. on

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David C. on

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Don't rent out a trailer with lights that don't even work. I was very inconveniently delayed because of it. The lady said the lights were working when she got it. Bull crap. The ground wire was broken and the driver side running light wasn't working

DON M. on

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Dane M. on

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better maintained equipment

DUSTIN B. on

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DUSTIN B. on

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Katie A. on

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Leo P. on

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RAYMOND S. on

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Stefan R. on

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Tara N. on

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They didn't do a walk around the truck. They didn't have my company's info and asked me to pay, until she called main office and they said it was corporate card. Also I was told to reserve a week ahead for a truck and the day before I needed it I was emailed that the truck I reserved wasn't gonna be there so I ended up getting a smaller one. When moving that extra stress is not fun

KATRINA H. on

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It was hard to tell that it was a U-haul location.

CHUCK W. on

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the location is fine but there is no signage...... i realize that the location is new and they probably havent had time to install signage .... but the location was hard to find.... the yard wasnt organized like it was in great falls... give them some time to get organized .....

ROBERT C. on

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frances S. on

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Have the equipment clean.

MIKE B. on

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Just an open lot with a small "office" but that is where the gps told me to go.

Christina W. on

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Sally F. on

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Trailer we rented was ok, but the price was OUTRAGEOUS. $844. for a 5x8. The lady that helped me was very knowledgable and took the time to explain everything I needed to know and answer all my questions.

SHEILA C. on

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lori M. on

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Drop off location was a trailer

ANNA R. on

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It was closed when we dropped it off. I put the contract in box and let them know what was wrong with the trailer. Left my number if they had questions.

cynthia C. on

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Tommy H. on

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nothing