Customer Reviews for Oquirrh Mountain Moving
(U-Haul Neighborhood Dealer)

690 reviews

5970 W Dannon Way   West Jordan, UT 84081

(801) 758-7298

Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(801) 758-7298

5970 W Dannon Way
West Jordan, UT 84081

Services at this Location:

Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ELAINE P. 
Rating:
5.0

Great customer service

JOSE M. 
Rating:
5.0

Great truck performance

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

jared L. 
Rating:
3.0

Customer did not leave a comment.

THOMAS J. 
Rating:
4.0

It was very easy to rent the truck online and very easy to pick it up. However, we picked it up Saturday morning and the employee on duty was rude, annoyed we were there at 9 am and more interested continuing the personal call on their cell phone rather than helping us out. We waited 15 minutes for them to finish their call. They did not come out to check the truck; told us to just take pictures stating they didn't want their "pancakes to get cold" and to help ourselves. May be normal procedure at this location, but we were NOT impressed with the customer service.

DEVIN B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Justo O. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

I rent from here often, it's always a quick and pleasant experience.

MARLON B. 
Rating:
5.0

Jennifer was an angel and great help, a great uhaul team member. Would definitely recommend to a friend and will be choosing uhaul for any future endeavors of mine

EDWIN M. 
Rating:
5.0

This location was great, but experience with other location, your online reservation system and help was useless, wasted 1 1/2 hour attempting to get the truck we had reserved. Gave up went to this location which was great. Person online giving us this location was also helpful

GEIR O. 
Rating:
5.0

My rental experience was very good and the young lady that helped hooking up my trailer and assisted me when I returned it was very professional and pleasant which made my rental experience extremely nice.

EDWIN O. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

Very great employees, definitely love coming here

Ali A. 
Rating:
5.0

keep providing your good customer service

Robert H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Z. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

TOMMY B. 
Rating:
5.0

The worker helped connect the auto trailer and was very professional. She made a stressful process very easy.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Marlon B. 
Rating:
3.0

Customer service was terrible, I scheduled my pick up on the app for 9am because they open at 9, I was there at 8:45 and waited, about 9:10 the lady at the counter gave me the keys and told me she will open the gate for me to pick up the truck, she must forgot it because me and another person waited at least 10 outside in the cold and the door was never opened for us, I had to walk back inside again. Finally at 9:45 I was able to get my rental. What is the point of doing it in advance on the app if we have to wait anyways?

Carlos P. 
Rating:
5.0

Nothing i have rented a truck 4 times from this location and the 2 ladies at the front desk is awesome and so friendly that is why I keep coming back

BILLY F. 
Rating:
5.0

Pickup was easy, and the return was easy. The guy was very friendly, and helpful. Good Job!

DANIEL D. 
Rating:
2.0

No assistance back trailer in or disconnecting. Was charged for another day when dropping off on the correct drop off day but late. However when I call multiple time to get the Sunday hours of operation no answers.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

SHAWN K. 
Rating:
5.0

Customer did not leave a comment.

Summerlyn B. 
Rating:
5.0

Customer did not leave a comment.

TAWNI C. 
Rating:
3.0

Customer did not leave a comment.

YRELYS L. 
Rating:
5.0

Jennifer was extremely helpful, she explained the services well and helped us with our rental and went above and beyond. Awesome service.

ANTONIO G. 
Rating:
5.0

Customer did not leave a comment.

Ernest J. 
Rating:
5.0

The Young lady who helped me was very good and helpful Knew her job the older lady who helped me Tried to say my trailer wasn't there and needed to go to another location thankgoodness for younger lady or I would of been looking for my trailer that was in yard the whole time also while I was there the older receptionist was very argumentative towards younger gal and the customer in front of Me she over charged for uhaul and the younger girl caught her mistake because she was the more competent worker

MATIAS F. 
Rating:
5.0

They was very nice and very respectful.when I ended up dropping off the trailer a younger boy came out and helped me take the equipment off and I was very thankful for his help.

NYREE H. 
Rating:
4.0

It was way farther away than we thought. So the traveling used more gas than we originally planned on. When I reserved it the truck was available closer to me. Then it was only available 25 minutes away. But other than that it was ok.

Joni W. 
Rating:
1.0

I was told to bring back the trailer any time that night or in the morning as they were closing early for New Year's Eve. I got charged for 2 days when I used the dumb thing for only a couple of hours to move a bookshelf. Was told they would call me to discuss and never got a call; they just billed my card double what I was told. Super not happy. Sent an email requesting to be contacted and still haven't been called.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Trenton B. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Great Customer Service at Oquirrh Mountain Moving, I always hire their trucks and trailers for my moving needs. Fast and convenient, great service.

Adam K. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Very courteous staff, pick up and drop off were very quick and easy.

Michael J. 
Rating:
3.0

Give your attention to customers, and handle your personal matters when u are off the clock, or doesn't have customers waiting.

Shermekia H. 
Rating:
3.0

Mileage not enough for the move. Not happy at all.

Richard B. 
Rating:
5.0

Jennifer was very polite and helpful and got everything completed quickly and professionally.

JEFFERY J. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
4.0

dropped truck off after hours on saturday so I had no interaction with staff

Ralph M. 
Rating:
3.0

Customer did not leave a comment.

BRYAN F. 
Rating:
3.0

Customer did not leave a comment.

Bryan F. 
Rating:
5.0

Customer did not leave a comment.

Stanley W. 
Rating:
3.0

Truck wasn't maintained at all. Sounded horrible and half of everything was broken inside. Customer service wasn't that great either

Matthew Y. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Cody G. 
Rating:
5.0

Very friendly people at this location. They assisted in quickly getting me a larger trailer after realizing the one I reserved wouldn't do the job. Awesome service!

Jessica H. 
Rating:
3.0

Customer did not leave a comment.

Nathan A. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Billy F. 
Rating:
5.0

There was no hidden fees. Everything was explained from the beginning. It was my first time ever getting a UHaul, I was complimented on the jacket I wore, and great customer service was provided.

Hiram B. 
Rating:
5.0

Customer did not leave a comment.

Matt and Karen M. 
Rating:
5.0

Did not expect it to be open on Sunday so was pleased that I was able to drop off to a real person.

Donald M. 
Rating:
3.0

Customer did not leave a comment.

Ben J. 
Rating:
5.0

Very much as expected - a very good experience.

Donald W. 
Rating:
5.0

Jennifer was very easy to speak with, the place was clean and inviting. Helped me solve an issue.

JAMES S. 
Rating:
5.0

Always a great experience here

teresa D. 
Rating:
4.0

Customer did not leave a comment.

EASTON H. 
Rating:
5.0

Customer did not leave a comment.

Billy F. 
Rating:
3.0

I feel the woman who was working when I arrived and provided assistance to me the whole time could have been trained a little better on the computer system side of things.

Robert B. 
Rating:
1.0

I waited over 30 minutes before anyone even spoke to me. I was given the wrong truck, after I drove away I was called and told I had to return the truck and when I got back I waited another 15 minutes before they got me the right truck. When I got back to my house I found a bag of trash inside the truck. The service was very unprofessional and the truck had someone else's trash in it.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Valarie K. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
1.0

Customer did not leave a comment.

Kelly W. 
Rating:
4.0

This wasn't the fault of the workers at Oquirrh Mountain Moving, but whoever adjusted my reservation messed it up. They spelled my name wrong when they redid it and charged me and extra $70 for insurance that I had previously denied.

MATTEW P. 
Rating:
5.0

Customer did not leave a comment.

Alejandro M. 
Rating:
4.0

Customer did not leave a comment.

WENDY P. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

I have rented a lot of U-Haul's but this was by far the best customer service and most efficient pick up and drop off I've had I will definitely be using them again

Brad F. 
Rating:
5.0

Great location and staff. Zero complaints with either. U-Haul's corporate staff is the least reliable bunch of imbeciles I can remember using in years though. The “gave” me a discount for doing their job. But hey, nobody minds driving an extra NINE hours to pick up a rental for a reservation made a month in advance.

Michael B. 
Rating:
2.0

If it weren't for the fact that this location is open of Sundays, I wouldn't use it. It's a pain to get to.

John R. 
Rating:
1.0

The truck was dented and the staff was unfriendly. I was concerned about the dents and did not want to sign the rental agreement until the dents were properly documented. The locations response was that they had the right to refuse my rental based on my attitude. It is totally true, I could have been kinder in my tone, but they could have been more helpful in my desire to not have to pay for somebody else's accident and they could have not parked the truck right next to anther trailer making it very difficult to take photos of the damage for your online system. I was supposed to have my rental time start at 12:30, I did not get out of there until 1:10 and I asked to have my rental 4 hours start a little later based on that and was met with "absolutely not". I will yelp review this location, I have used several uhaul locations and have never been treated like this before.

HEATHER B. 
Rating:
4.0

I picked up the truck before hours. The lock was difficult to get off. It required a phone call to get further instructions, with no avail. Staff did arrive and with difficulty, got the lock off. Other than that, it was a good experience.

Machell L. 
Rating:
5.0

Customer did not leave a comment.

Byron G. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
1.0

The process of getting the truck/dolly was so disorganized and time consuming that I have not desire to use this U-Haul location again.

ZACHARY S. 
Rating:
5.0

I was supposed to be able to walk up and drive off with the online rental, but the correct truck was not ready so I had to go inside and do it all over again. The agent was nice and helped me get on my way.

Cody W. 
Rating:
5.0

Best place to rent a UHaul Very friendly!

DOMINIC D. 
Rating:
5.0

The staff was very helpful. I called numerous times asking a million annoying questions and they were always patient and helpful.

greg M. 
Rating:
5.0

Customer did not leave a comment.

Dixie D. 
Rating:
5.0

Good experience and good fee

Jose R. 
Rating:
5.0

This is how it should be. The guy, John, super helpful and friendly. The next day when I reported a defect with the drivers seat the person who answered was concerned.

LENA JEAN M. 
Rating:
3.0

Customer did not leave a comment.

Spencer W. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
4.0

Customer did not leave a comment.

Alfred B. 
Rating:
5.0

Amazing team

Edwin G. 
Rating:
3.0

I stood and waited in the front lobby for approximately 8 minutes for someone to come out to help me. When someone finally did they did not apologise for the wait or anything. That bothered me. I spent over a $1000 with U-haul I expected better service.

Karen W. 
Rating:
5.0

The employees were fantastic and made the rental smooth and easy for me.

Kimberly J. 
Rating:
1.0

Customer did not leave a comment.

Pauline J. 
Rating:
4.0

Customer did not leave a comment.

Kerk P. 
Rating:
4.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

The help was quick, nice and accurate. I was only a little confused when the location was closed after I had scheduled to return my trailer. But I just dropped it off and they contacted me the next day to finalize things. It was great.

RYAN S. 
Rating:
3.0

Front desk lady doesn't wear a mask but it is mandated currently.

LAURA R. 
Rating:
5.0

Customer did not leave a comment.

Ana C. 
No reviews have been submitted for this location.

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