Requested in store pick up, no one was available. Had to call support and convert it to mobile pick up. Received instructions after 3 separate calls and almost 1 1/2 hours in the sun. Instructions displayed drop-off lock box instead of actual lockbox to obtain key. Cut my finger trying the code so many times on the wrong lock.
Haroun A
Customer Reviews for Orange County Party Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 15 foot truck I requested was not actually 15 feet of usable floor space inside the truck. The floor space was a little over 12 feet, but the way U-Haul actually measures is from the front of the small space above the cab “Grandma's attic” to the rear of the truck. The floor space measurement should be the primary measurement used by U-Haul so customers actually know the space available. If this was the advertised measurement I would have gotten a 20 foot truck instead of a 15 foot which made me make two trips.
Jim C