Customer Reviews for Owasso Safety Storage
(U-Haul Neighborhood Dealer)

427 reviews

9610 E 116th St N   Owasso, OK 74055

(918) 371-9187

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(918) 371-9187

9610 E 116th St N
Owasso, OK 74055

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cindy C. 
Rating:
5.0

Customer did not leave a comment.

KEITH L. 
Rating:
5.0

Customer did not leave a comment.

Chelsea R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

tony M. 
Rating:
5.0

Very efficient operation. Nice people.

Woodrow K. 
Rating:
4.0

The left rear tire was leaking. I wasted 4 hours going to a big rig tire repair shop (that U-Haul sent me to) to find out the old rim edge was rusted and had to be cleaned to provide a good seal for the tire.

David V. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

You guys always do your best!!!!!

DEBORAH C. 
Rating:
5.0

Staff was amazing and so easy to work with.

Christie C.  |  Overall Experience 
Rating:
5.0

Everything was easy and simple from the time I moved my stuff in and when I moved it out.

Denver B.  |  Overall Experience 
Rating:
5.0

Friendly staff and very helpful hooking up and disconnecting the trailer

Thomas M. 
Rating:
5.0

Very friendly & easy to deal with. Highly recommend this location.

MELINDA H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Perfect rental, would use this location again

Shannon F. 
Rating:
3.0

The people where I picked the truck up didn't provide any help at all regarding the truck. Just handed me the keys and pointed to the truck. A document about the various features of the truck would have been helpful.

BRUCE F. 
Rating:
3.0

Trailer had low tire pressure and manager gave me incorrect instructions for drop off

William B. 
Rating:
4.0

The truck was dirty inside the cabin and inside the back

Ernesto G. 
Rating:
5.0

Customer did not leave a comment.

Justin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Nothing all great

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

The manager at this site made me feel like we had been friends for a long time, even though we just met.

Marcus H. 
Rating:
5.0

Do Nothing

Colleen A. 
Rating:
5.0

Customer did not leave a comment.

Carolyn G. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

The person there was very knowledgeable and efficient.

Morgan D. 
Rating:
5.0

My only issue was related to leaving key cards in other cities and not having an alternate access option like a keypad. We once drove down from Denver and forgot the card so we're unable to take a load back that weekend.

DREW S.  |  Overall Experience 
Rating:
5.0

Super nice gal. Parking is tight.

Curtis M. 
Rating:
5.0

Great people and Service it was a very good experience I will be running from them again in the near future

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

LESLIE S. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
3.0

Serif checkout would not work until we downloaded the app. We sat at the place on hold for 45 minutes waiting for someone to help. You need to tell people to download the app.

Kelly M. 
Rating:
5.0

I had a terrific experience renting space at this facility. I appreciated the attitude of the operators and their willingness to assist with questions that I had. I rented for 4 months and was very pleased the entire duration. I will rent from them again in the future.

Brett B.  |  Overall Experience 
Rating:
5.0

This was the best experience that i have had with any Uhaul location. Great customer service!!!!

James G. 
Rating:
5.0

Very nice people.

James W. 
Rating:
5.0

Great people and friendly service. Very helpful! Thank You

Jessie G. 
Rating:
5.0

Great staff......Every thing was very professional

bill s.  |  Overall Experience 
Rating:
5.0

It would be super helpful and save time if the drivers photo and driver license can be saved from order to order. Seems to take alot of extra time waiting for the photos to upload when we could enter during our initial reservation to save time while on site picking up.

Troy C. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Staff was always very friendly and helpful--could not have ask for a better facility to leave my belongings in! Thank you

MARY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perry T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
3.0

Store person came out and hooked up the dolly trailer. After that, he disappeared, and I was on my own to load the car and secure it. Having never done this before, I did figure it out, but it would have been nice to have this person check my rigging before hitting the road. I rented the trailer, and after it was hooked up to my truck, never saw the man again, so I was on my own to load up the car. This could have been a safety issue if someone had improperly hooked up the car.

Lindsey L. 
Rating:
5.0

Customer did not leave a comment.

Wilmar E. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
3.0

Key pickup and drop off locations are NOT clearly marked. Takes more time to find the key boxes than it does to actually move. Moving in and of itself is an unpleasant task. Why aggravate anyone even further with this?

David M. 
Rating:
5.0

Customer did not leave a comment.

Roy W.  |  Overall Experience 
Rating:
5.0

No complaints, service was good.

James D. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer service was absolutely fantastic, and it was a Blessed experience!!!

Antionio F. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Aaron F. 
Rating:
5.0

No hassel with getting reservations or picking up or returning equipment.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

My experience was excellent and first class. Very professional and helpful. They had my reservation paperwork ready and waiting for me when I arrived and hooked up the trailer to my truck with ease. When I require another U-Haul service... This is where I'll go.

John S. 
Rating:
4.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
4.0

Customer did not leave a comment.

Anderson W. 
Rating:
5.0

Great service

Dennis R. 
Rating:
4.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Very very nice people and they made the process a breeze! I will be back

Kolten B. 
Rating:
5.0

Extremely nice and helpful. Pleasure doing business with them.

William P. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Nice people! They had the appliance dolly I needed .

Julie R. 
Rating:
3.0

Engine cover was broken and hot air would heat foot and affect driving. Tow strap was broken on driver side.

Henry S. 
Rating:
5.0

I arrived after hours, they saw me and opened the gate for me so I could securely drop off my trailer. Even though after hours they were very friendly, helpful and professional. Great Uhaul representatives.

Douglas D. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Casey L. 
Rating:
5.0

Although the staff member was great, she could use some help. Maybe to many people came at once.

Elmer C. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Nothing, the couple running the business were great!

Vanessa H. 
Rating:
5.0

FYI the fuel economy gauge is not working on the truck I had. No problem for me though.

KELLEY Y. 
Rating:
4.0

The place where I rented the truck was awesome. The drop off guys were great. I tried to rent a furniture dolly from the location in Hobbs NM on Joe Harvey Avenue. They were rude. I ended up buying my own dolly elsewhere. I will not use that location ever.

Gerald W. 
Rating:
5.0

Very friendly people and they helped me out during a small crisis. Highly recommend this location.

Timothy M. 
Rating:
5.0

this place was great and the staff is super friendly

KRISTIN W. 
Rating:
5.0

Customer did not leave a comment.

dan R. 
Rating:
3.0

accomadating

MONTY C. 
Rating:
5.0

Don't know if the gentleman was having a bad day or not but was very irritable and unfriendly. Didn't explain well. Appeared rude. Miss read conversation, just not pleasant.

Patricia G. 
Rating:
4.0

Brakes were soft. Personnel was great. I've never driven anything that big so I wasn't prepared for it's serving nature. That may have been my problem but something as large as it was should have better brakes.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Connie M. 
Rating:
5.0

The gentleman who assisted with the lease was beyond helpful and very efficient. I was in and out before I knew it and the services was outstanding.

Lawrence G. 
Rating:
5.0

Very curtious polite. Very helpful.

Gary O. 
Rating:
5.0

Customer did not leave a comment.

Casee C. 
Rating:
5.0

Friendly service and nice people.

Vincent L. 
Rating:
5.0

Don't change .. you guys were awesome!

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Vertis G. 
Rating:
5.0

Customer did not leave a comment.

Leon C. 
Rating:
1.0

Simplify your online check in! Took an hour for me to pick up the truck. Nothing I can say about the location because absolutely No one was even there to assist you. Will not go thru that ordeal again. Sorry but true Over all rating = 1

Debbie P. 
Rating:
5.0

Most importantly, speed of service has greatly improved. The technology has facilitated it. Great job! I got really frustrated in the past about time required to rent. Now it's much faster. Great service by representative, friendly and happy. Good equipment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Marcella C. 
Rating:
5.0

The renting process is ridiculously long and annoying when reserving online. However, the truck was clean and once we were there it all went quickly and smoothly.

Kevin B. 
Rating:
5.0

Owasso Safety storage made sure the equipment I reserved was available. They went over and above what I expected

robert C. 
Rating:
5.0

Customer did not leave a comment.

marshall O. 
Rating:
4.0

The experience was good. They had trucks available eventhough it was a last minute rental. Conveniently opened on Saturday which helped.

Kang H. 
Rating:
5.0

Thank you for having truck pulled out and ready on short Saturday notice. Janelle was awesome and checking in/out by internet was a nice service. Glad to get a new truck with low miles.

Bill R. 
Rating:
4.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Nice interaction with facility owners. Truck in good condition.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

WADE H. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

The owner was very nice, fast service, ad very helpful. The facility is clean and nice. I had a very good experience.

SHELLEY S.  |  First Impressions 
No reviews have been submitted for this location.

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