Honestly, don't expect any extra equipment available other than the truck/trailer. Even though there were visible equipment in the office they could have sent with me they refused saying that it was for "in office" use only.Alyssa W.
Customer Reviews for PBS Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Osmin G.
The attendants are very friendly and helpful. I would expect that if one orders a tow trailer that there would be someone there to hook it up to the truck and explain how it works. I guess not all locations have enough people to do it.Aaron P.
Overall the personel at the pick up and drop off locations were good. The online/phone arrangements for the rental were not good, lots of confusion over pick up and drop off, even once I thought I had everything set I received a confirmation call 2 days before scheduled pick up "confirming" pick up in "Madison WI" 100 miles from my home !!! The stress of moving compounded by this rediculous arrangement was very in excusable. I will not be using U-Haul in the future.RICHARD Z.
Customer did not leave a comment.Anna R.
I was forcibly relocated to this location. I wanted to pickup the vehicle up at 9, but they didn't open until 10. The Online pickup process was horrible. I didn't get the extra equipment I ordered online because the site did not have them.Jared J.
Knowledgeable help was very limitedLarry W.
Customer did not leave a comment.Garrik J.
Customer did not leave a comment.Susan F.
Customer service was poor. Call 30 minutes before to confirm and then when I got there the same person answer the phone had no idea I was there to get a trailer. How does that work? The trailer sitting in mud/gravel grass dirt. That's not good for tires. Not to mention the tires on it were five years old and almost completely wore out. Had it been raining when I was pulling it that trailer would've not been able to channel water out of the tread. Also would be nice if U-Haul would start using radial tires on the trailers instead of those old crappy bias ply tires that are only rated for 55 mph. Who do you think out there is actually dragging that thing at 55 mph. The price do you have to pay to rent a trailer is completely asinine right now. I don't know how or why or who can explain it to me why it cost $500 to rent an old clapped out trailer one way when he used to be a third of the cost. It's still the same equipment you haven't replaced the tires. Why all of a sudden do you need to start screwing people like everybody else. This location also does not make sure you have a vehicle is capable of pulling your trailer does not make sure your lights work doesn't know what size ball you need doesn't even come outside to inspect the trailer before you take it I mean it's just bad this location should not even be allowed to have U-Haul trailers. You need to cut them off.TRAVIS K.
It was great, I can't think of any way to improve. Thank them for me.Gino N.
Customer did not leave a comment.JAN W.
Had to travel across town to get the trailer, then back to get my car. The didn't care about that.Terry A C.
Woman was professional and helpful.bailey P.
The vehicle was not on the same lot as the office was located and the vehicle was somewhat dirty. The windshield was dirty and had a "star" in it...apparently hit by a rock.Kevin S.
Found me assistance to hook up trailer, called her husband. Very helpful!!!Dennis B.
Customer did not leave a comment.THOMAS S.
The key provided for the self-checkout was for the wrong truck, which was located at a completely different location. There was no message from the location that this would even be a possibility, and the only reason we found it was that my wife noticed the additional trucks as we were leaving town. If we had driven a different route, we never would have seen the alternative location.Thomas B.
Customer did not leave a comment.DENISE B.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Khalil S.
Customer did not leave a comment.David J.
Customer did not leave a comment.Barb C.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Brian B.
The staff was great to work with and extremely helpful.Kati F.
Everything was good, keep it up, thanksmatt H.
No UHual key drop off location. Just a rental property rent drop.Nathan S.
Customer did not leave a comment.Melodee R.
Customer did not leave a comment.Randy S.
Good peopleReimon R.
Customer did not leave a comment.Stephanie W.
The ladies that worked at PBS was rude. Made me feel like I was dumb because I told them I used the phone app. And they wouldn't listen to me when I told them it went thru. Yelled at me to just take the keys and take the truck then.Amy G.
This is on the company not the pickup location: It was a big disappointment to learn that the 26' truck I requested was not available and that the best option was a 20' truck and 8x5' trailer. U-Haul is a good value, but it wasn't worth the added stress. Next time I plan to use a company that can reserve a truck and promise that I'll receive the truck I requested.Grant G.
Very friendly staff at this location.Randy M.
Customer did not leave a comment.Randy H.
Make sure you have a card. Don't take cash.christine M.
The employees had NO idea what they were doing. The uhaul was dirty inside, their response, â€œI didn't even check inside.â€ They didn't even have the dozen furniture pads we requested. They couldn't figure out how to do the paperwork. I had to beg for a piece of paper that said uhaul on it - no contract given at pick up. They over charged us as well compared to the website reservation. No would do the damage walk around with us before we took it. We were not told to fill up the tank to the previous level. We only did it because we knew to do so from previous experience. We chose to look at the fuel guage at pick-up, otherwise we would not have known how much fuel to get. I would like to talk to someone from corporate regarding this whole experience. Not only did we have to drive to a different city to pick up our uhaul (even though it said one was available in town) & pay for the extra gas; the uhaul also leaked from the mom's attic and ruined parts of our couch.Chanda S.
Customer did not leave a comment.Michelle F.
Customer did not leave a comment.Alicia W.
Customer did not leave a comment.mark M.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.Jim N.
The location we picked up from was excellent. She went above and beyond to help us. However, we ordered 100 pads for our move and the location didn't have any at all. Not what we were expecting when we were headed home to start packing up. It wasn't the location's fault but Uhaul didn't offer any kind of help except an excuse that they are short in the state. I had to drive to many locations just to round up enough furniture pads to do the bare minimum protection on our furniture.Jeremy S.
Customer did not leave a comment.
Customer did not leave a comment.William T.
I was extremely disappointed in my interaction with PBS Storage. First of all, I reserved my U-Haul online and had chosen to leave the return location "open". I was moving from Crete Nebraska to Lincoln Nebraska and had no intentions on returning the U-Haul back to Crete. I had no reason to come back. Once I went in on Friday morning to actually get the keys for the U-Haul I was informed that I needed to return the U-Haul back to the Crete location the following morning. I didn't have the time to sit there and discuss the fact that I didn't want that in the contract. What should've been a $60 total ended up being almost double that amount..$117 based solely on the fact that I was charged for the mileage of having to drive the vehicle back to Crete (when that wasn't in my original reservation). On-top of that I was charged for gas when I clearly filled up the tank where it needed to be filled based on where it was when I got it. This company has been known for it's shady dealings and this is a clear case of yet another shady dealing. I expect this issue to be addressed and will no longer utilize your U-Haul service until it is. This is the first and only time that I've had such an issue with your company. Concerned citizen and veteran. If someone needs or would like to contact me my personal contact is....email@example.com (email) 402-830-4255 (cell phone). Thank you!Corey B.
I was not driving the vehicle, so I have the above information from the young man who dropped it off. I am thankful for the savings as I did not pay the return mileage. U-Haul has a wonderful nationwide network and is known for its customer service. MKTKathleen T.
it made a holiday travel welcomingTim F.
Charged me an x tra day when told by pick up location i was given an xtra day due to holiday. Drop location would not unhooked trailer they pointed where they wanted trailer then went insideGREGORY D.
Nothing. This location was excelllent and was able to help me out with changing of my initial drop off location in Lincoln to Crete as I moved to Crete and wanted to avoid extra mileage charges so THANK YOU! Kudos to this location.Marvin B.
Location is several businesses, and wasn't clear to us where to park or leave key. The U-Haul portion was closed Sunday and Monday, but I was able to reach the office Monday afternoon and get instructions for the drop-off.Monica F.
Customer did not leave a comment.Bettye R.
just be normal on what they do.Jim P.
Lori is a very sweet lady! She was the one who helped me set everything up to rent the uhaul. Great location as well, right next door to the Stop N Shop gas station.April D.
Customer did not leave a comment.Lukas H.
Customer did not leave a comment.Yessenia D.
Customer did not leave a comment.TERI D.
I wasn't able to get a 26 foot truck that I had reserved, but I was given a trailer to use for free. This resulted in me having to get an additional trailer because we couldn't haul everything. I believe the loss of the additional height afforded in the 26 foot truck was to blame.Tod A.
Customer did not leave a comment.Dale B.
Customer did not leave a comment.Laura L.
Customer did not leave a comment.WAYNE H.
Customer did not leave a comment.Laura T.
Customer did not leave a comment.Evan S.
They should make or get a bigger enclosed trailer 6by12.Tracey C.
Customer did not leave a comment.Jordan N.
Customer did not leave a comment.Travis G.
Customer did not leave a comment.Jim P.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.Robert H.
They at least tried to help.Donald P.
Customer did not leave a comment.Tracy B.
Customer did not leave a comment.bob Z.
I failed to open the back door to check on box condition and when I got to my house to load discovered that their was a lot of soil on the floor (like potted plant dirt) that I had to sweep up. Also inside and outside of windshield was filmy and dirty.Eldon K.
They were great to work with, and they were very accommodating and caring. Great overall experience.jorge P.
Customer did not leave a comment.Matt H.
Customer did not leave a comment.Michael S J.
Customer did not leave a comment.LoAn S.
The center was really nice but the truck was low on oil but the center had no oil for the truck!Tabatha S.
Lori was very nice and friendly to work with. Very good experience.... I was a little nervous because I had never rented a uhaul before, but she was nice and helpful both on the phone and in person!Kristen W.
Customer did not leave a comment.JANETTE M.
Great experienceMARY K.
Is good servicesAurora V.
Customer did not leave a comment.TOM H.
Everything was ready to go--clean inside and out. The agent was cheerful and helpful the whole process. I would recommend them anytime!MARIA S.
The location was fine. However I received a confirmation that my truck would be available in my town of Beatrice NE and wasn't told until the morning of pickup that it would be 30 miles away.TOM T.
Very accommodating!JOHN D.
Customer did not leave a comment.MARTIN V.
Customer did not leave a comment.Judy E.
I just appreciate all the help that Lori gave us in Crete she made sure we were happy with our decision to go with Uhaul.VICKIE H.
Customer did not leave a comment.PAUL L.
Customer did not leave a comment.James J.
Customer did not leave a comment.WILLIAM F.
Customer did not leave a comment.BRYAN H.
Need to make sure trucks are maintained properly. Major clunk in the front in when turning corners was kind of worrisome. Other then that lady was very nice at PBS Storage as I had to speak to her over the phone because a friend had to pick truck up for me.Tonya A.
Customer did not leave a comment.FRANKIE B.
Uhaul needs to be aware of when this location opens. I asked the representative over the phone twice if this location would be open early enough to pick up our Uhaul and they assured me they would be but they were no open until an hour later than I needed.HEATHER A.
Customer did not leave a comment.Marianne T.