My God. Terrible experience. Honestly so terrible. The location was 100% self service, but nothing worked. Took almost an hour to eventually get the key through one of your helpful representatives. The truck wasnt the cleanest thing in the world. But did the job. Not really my issue. My issue is with the location. And the app saying ‘go inside and get the key’ when there is no fckn inside. Like are you atupid? Its a home. A RESIDENTIAL HOME. I swear the worst experience. Never ever again. Id rather pay triple at enterprise and interact with competent humans. And then when i go and gove my car in - mind you 5 hours earlier than my time i said i will- but none the less, it charged me FOR A FUEL AND CLEANING CHARGE - when it shoudlnt have! At least when i complained a helpful person called Ashley helped me out and was able to refund those two things. Though i still expect a compnesation for tbe terrible service. COMPSENSATION FOR THE SERVICE THAT I SHOULD HAVE GOT. And the one i PAYED FOR. I didnt get it. Instead i got something beyond sub par. This is the first time i have complained, let alone this pationately over a service. I usually move on. But my God this was a terrible experience. Never again.
Issa A
Customer Reviews for PC24x7 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup point was in a poorly maintained yard with tenants who knew nothing. Not well kept and very little space to park. No way to reach an employee for help except for the 1800 number. The Van was dirty and had a cockroach dead inside of there. There appeared to be mold in the door well and chips broken on the floor. No other trucks were there to rent. I did not get my $50 guarantee back as promised.
Daniel BDo not park the vehicles so close to the wooded side of the lot. That would make it easier for renter to take the required photos of the vehicle.
Reginald PPlace was swarming with gnats on a hot day and we didn't anticipate faceless pick up. The lock box was difficult to open.
Tim GThe location is at a derelict house in the middle of nowhere. The location is unmanned, requiring the use of the U-haul app. Because cell service is so poor there, the app would not work properly. The wrong key lockbox was provided to me so I had to clear it up with several phone calls to the number in my order confirmation email. It was a very frustrating experience.
Mark DCustomer service on line was terrible
HUGO RSo this location had 2 vehicles, the truck I reserved and a van. The truck was parked at an accessible location The van however was parked in gravel and the customer who had it reserved could not get the van out of the gravel.
BRIAN GThe location is a U-Haul key lock and drop box attached to a random residential home, not a hardware/home improvement store that U-Haul customer service believes it is. The pick up is 100% self-service through the U-Haul app, although it did not give me the code to the lock box and suggested I go into the random house to pick up the keys. I had to call customer service to get the code for the lock box to retrieve the keys.
Marshall LThere is not person to talk to, the phone number for this location is not answered by any one. Truck fan/air blower is broken, very inconvenient using the mobile app to pick up the truck, overall it is horribly managed.
RAJKUMAR AMove to a business area, not use a house. Especially because we were told nobody was inside to assist us. We ended up calling someone, who may have tried to be helpful but we got the impression his offers to come to that location if we needed help was just lip service. I will go out of my way to try to NEVER use U-HAUL again. I nor my wife applied for that job and yet we were told everything is done through the APP. An APP that I wasn’t told I would need to download to my phone nor that I wanted on my phone. Also, what if I just had a basic phone that did not allow for. APP download? I wouldn’t have been able to use your services. So, thankfully we figured it out but it caused us to be late to our destination. I will not recommend this location or U-Haul to anyone needing to move. Y’all so quick to lean on technology that you forget about customer service and supply and demand. This was just an awful experience!! And we have U—HAUL several times over the years. But it is obviously you don’t value us or our business anymore!
Steven lThe reason for one star is because the app forced me to call in for pick up and would not allow me to use the check-in app that I've used successfully previously. So, I waited on hold for about an hour and it was so damn annoying as I stood in a dark secluded area. It looks like an abandoned house in the middle of the woods with trash and debris all around in the yard. Once I finally got into the vehicle it drove fine and operated well. The camera on the rearview mirror was a nice touch, just wish I could've picked it up and been on my way in under an hour on a busy Saturday night
Chris MSeems to be an odd location (older house) but actually very convenient to toll road.
LAURA WEasy local uhaul location. No issues getting the van with mobile chec-in.
DANIEL VLocation was good, car very clean, but online check in to get the lockbox code was a terrible experience. I had to submit the online check in application at least 10 times! I competed on my computer before pick up and multiple times at the location. Even though the application eventually got approved the only way to access the lockbox code was to restart the application process. Wasted an hour of time with this online check in.
Miles MI still like dealing with people vs having to do all the work registering myself
Dave HI would recommend this station for people who are sophisticated with use of phones for internet. This unmanned station is not clearly marked as a rental but only a "return" station, and other signage was not great . The app worked fine, but the experience felt more like an escape room than a rental unit, probably my lack of experience.
linda BNo one is manning this location. No one is here to help. I had to call corporate scheduler to check out. Wasted 30 minutes of my time. Someone else came to pick up and they also had the same issue. Wtf
David LThe mobile service is a joke and taking photos to inspect the vehicle is horrible when picking up. The verification process is also ridiculous
Tyra LAttendant very friendly & on top of things. Hard to find & not well marked. Not a full service store with boxes and other moving items I planned to get.
Randall B