Move the office closer to the equipment.
Pete S
Customer Reviews for Pack It Move It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don’t like that I hand over my bank card and it’s manually entered instead of swiping my card. That’s the only issue I have with the place.It was pleasant experience and the lady was nice and patient.
OUSMAN SThe lady in the Uhaul location was spoke very condescending to myself and Carlos when we had issues with the app. She spoke to us like we were stupid. It was not professional and honestly extremely rude. I won't rent from this location ever again.
TAMARA YExcellent customer service!
Erik DEl camión estaba sucio en la parte de atrás y tuve que esperar para recoger el camión
ALEXEY COverall good experience with check in / check out process after hours which was great, I was not happy with a $10 cleaning fee I was charged with. the truck was clean and did not expect for this amount to be charged.
MAURICIO CVery friendly, and very knowledgeable !!! Transaction was very smooth and easy !!!
BRADLEY DMore discounts
EMANUEL LIt is all comfortable.
MARIE ALove the personel, was very kind and helpful guiding me on how to do all
JUAN MFriendly and accommodating
JANET BThe app sucks. The location was fine. I didn’t interact with anyone.
Michael RThis location was great
NAILA BThe manager or employee was so rude . She was not helpful at all. She was slow. I will never ever use this location again. Never
Oguz MExcellent service,you get exactly what you paid for!
EMMANUEL CAwesome service
GREGORY HThe agent was extremely kind, quick, and accurate to get our order done.
URSULA CGreat service and equipment
JULIAN CClarissa os Always Friendly amd ready to help... I rent frequently from here and send others as well... JOB WELL DONE
ANDREW BThe lady was excellent!
LENIO MVery professional, great communication!!!
REYNIER MThe staff was courteous and service excellent.
MARIE AGreat service and communication.
HASIEL MReturn trailer 2 hours late and was charged for a full day
JOHN FThank you
VLADISLAV PTruck was a disaster. Very dirty, tank almost empty (despite it said it was a quarter tank) and very very old vehicle. I cant believe they charge me for cleaning
LUCILA CThe pick up and drop off process through the app is too complicated. Took way too long each time and the app had too many issues. I had to go to two different locations for the rental and I was not given the dolly I had rented as well. Trying to reach someone on the phone to help was also troubling. Something that was supposed to be easier was not at all.
Valentina Sincrease the efficiency of your download rate, for pictures always have trouble because of site malfunction.
Stephen BCustomer service was horrible. It was very deceiving on how long I could keep the truck on the return time and date. I was told that I could bring it back on a specific day and I wouldn’t be charged and I was charged terrible location. Terrible customer service.
JULIE PClarissa was very nice and helpful. She made my return very pleasant. 10!10
GUY LExcellent service
Juan CGreat Experience with Hual Move-In Company! I walked in as a customer and was warmly welcomed. The staff explained everything thoroughly from start to finish, making the whole process smooth. The owner was very polite and professional. I also received a follow-up call to check on my experience, which I really appreciated. Overall, a very honest and reliable company—I highly recommend them!
ZENAIDA EAwesome...much better than I expected
Harold BExcellent service
KEILYN AThe best attention I ever have in U-Haul storage, sorry for don’t remember the lady’s name, but honestly she was AWESOME…!!👏
NICOLA SCeleste at Uhaul was very attentive and helpful to all of my needs
ANDREW BEverything was great...excellent customer service!
GRAYLIN SRepresentative incorrectly recorded odometer reading and never did a walk around the truck just handed keys and said it’s the one down there. At drop off time less than 9 hours later it looked like we drove 1283 miles when we drove 83 so I was changed over $1,000 for miles. We texted the drove off location when we were dropping off and they said they would check before closing the contract but still closed it incorrectly and changed me. I need this resolved ASAP
EFTHIMIOS PBest the best thanks for your support
MELVIN SNice agent but don't make sure that trailer was secure and trailer then got stuck on truck of another client who had to help as the trailer o used fell off my car hitch.
ALICIA MVery God
DAVID ON/A
JEAN IThis lady is a lier and very disrespectful. She took my deposit. She told me and my husband that, when we drop the truck off to leave the key in the drop off box. So we did so, she said that we drop the truck off after hours. Which was a lie I have proof of the last time she called me asking me and my husband where are we with the truck. Which I told her we are down the street which was no more than 3 mins. And then she tried to lie and said we went over the mileage which was another lie. And she said I don’t have your paperwork in front of me. So if you don’t have my paperwork in front of you how can you say we went over the mileage. And than she say o no you was not but you was late. Like come on lady you keep changing your story and keep making more lie. I will never go back there or recommend a family a friend a neighbor, a stranger nobody to go there because she is a crook.
Shakira WGreat customer service. Well managed operation.
Randy BExcelente servicio
yuliesky vVans and pickups
Leo SThe service was great!
Rashad TN/a
timothee vThis was great, fast and easy Thank you!!!!
whitney kAll good
randolph bHorrible customer service. Will never go back to that location
MICHAEL AI ask for a dolly, it costed me $10.00 but I did not use it ask for my money back but the lady said Noo which I personally think I got Robbed, would not recommend that place to anyone.
amelia lI was charged a damage fee for the tailgate, and I’d like to see what was damaged, as I took pictures of everything during my check-in process.
Julie S