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Michael H
Customer Reviews for Pack Sign & Deliver
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jose was awesome
DIONNE BEmployee who checked me in was very friendly and helpful, even with me picking up the last ten minutes before closing.
IAN CThe truck should be filled with gas when rented. It was 3/16 full. I ended up putting much more gas in than I used. Probably cost me $20 more than I would have paid if it had been full and I just refilled on return. I don’t like that policy. You should give me a truck that is full of gas when I rent it.
Michael CBest and fastest serive i have ever had with Uhaul. I pulled up and he came out and had me ready to go in just a few minutes and was very friendly. I will definitely come here from now on.
Russell RNo personnel.
Scott Dgreat service,would definitely recommend 11/10
joseph lAlthough the initial pickup was great and the worker was friendly, drop-off was a hassle because no one was there. Additionally, I was 8 minutes late and was charged an entire additional day. To me, that is ridiculous. At this point, I'm considering other options for all our future rentals due to this.
Martin PIt appears UHaul was having system-wide IT and app issues on the day of my rental. This location was fine, and the person on site was very patient and friendly. The app was not working for me. He was trying to get me checked out using the app and his desktop PC. It took way too long because pictures would not upload and the application response time was beyond horrible. The man was very good, but your IT systems/infrastructure were not.
JAMES BThe attendant was very polite and professional making us feel that we were the only ones and he did have others in line and they were being taken care of whisks we were being attended to, great person.
Joe FDo what you say you are going to do.
Kevin BJose was outstanding and was extremely sensitive to my concerns
Clyde REquipment is always in the best quality and communications from site and Uhaul offices are great!
Melony REasy pickup and easy drop off.
Joe AJose was super nice, quick to move a car so I could put the trailer in its location. Great attitude and easy to talk to. He checked if my my trip was good with all the bad rain. Great dude and easy drop off.
Josh FSolid car hauler
Alton JThe woman helping us was very kind and did an amazing job explaining everything. I would definitely recommend this location.
Edward VRemodel inside of office. Did not look professional.
John HGreat Staff!
Ryan RN/A
ANA PThe team at this location is awesome. No issues at all
GREGORY MWe use U-haul for cargo vans when our fleet vehicles are in need of repair. This location is so consistent at meeting all of our needs and is extremely caring for the equipment we use. Thank You!
Justin SNot a comment about the location but instead a negative comment about the mobile check in and return process, The photo part does not work at all. I have rented over a dozen times and there is no way for it to accept a photo. I literally will spedn 30 mins trying to get one to load and then just skip the rest (which is the min needed) to get done. You should try using the program sometime and make changes. Its horrible. For this location, need to plan more staff on busy days like college move out. There were about 6-8 families there waiting and only one person working.
STEVEN CI understand that the charge is for move the equipment from one location to another, I wanted for half of day not for 2 . And for the amount of times that I tried to do it on the app it ALWAYS says ——: ****** is not recommended for this towing combination I try to do different types of car and STILL NO . That make it frustrating.
MARITZA HGood customer service
Jessica JService was excellent the supervisor was very professional and helpful.
eduardo rThe employee was very professional. The only issue was that the parking lot was super small.
Andrew RMaybe
KATHRYN AThe personnel that received the truck noticed that the latch needed adjustment
MARY RActually have customer service
Craig GI opted out of the safe move insurance and owner went back and added it after I had made my reservation making my overall total charge more than what I needed to spend. I only used van for approximately 20 mins out of thw2 hour time span . That upset me so I won’t be going back there
MONICA ABasic cramped location. No easy access. Gated lot on a small city block. Location is convenient.
Nathan TTotal rip off!!!! Bullshit ass charges AS ALWAYS EVERYTIME I USE UHAUL!
Kami SThey charged me for a cleaning fee, when me and my Aunt both took it to get cleaned out at a carwash vacuuming center
TACHE EHe was very helpful and informational and provided the best customer service I’ve ever received from U-Haul
Tori JThe guy working was super rude and talked down to me. He also was rude to another customer who came in behind me and told him he had to return his rental before his contract time. He told me I had to return my rental by 5 when I had it until 10. The trailer was super dirty on the inside. I had to clean the inside out before I could put my things in there and there were about 50 pellets from a pellet gun on the inside as well. Will not be going back to this U-Haul again.
Shelby SSketchy location and apparently used my phone location for drop off instead of any fact checking device in person. So when I didn’t have my phone on my person they instead charged me another day then said the owner isn’t local so instead of refunding me the $40 they charged me, then charged me another $80 and said if I don’t pay it in full they’ll hit me with any fees they see fit. Id recommend anywhere BUT U-Haul.
ALICIA OThe attendant was extremely helpful and knowledgeable and answered all my questions. The pickup and drop off process was extremely easy. I would recommend this location for your U-Haul needs.
Bryan WVery convenient, excellent experience.
Lacie SThe truck that we rented was already dirty and on empty. But we had to return it with a quarter of a tank to save money. And I hope they don't charge us for a cleaning charge because it was already dirty when we received it we cleaned it up a little.
Robert BThere was no one there when we arrived, it was drop off only which was fine.
ANGELA MMui vuen services
juan VAdrian ,was a great help very helpful understanding, and made our transaction very easy.Had us hooked up and ready to go with the trailer in 10 minutes. Great job U-Haul.
Richard SSame comment as above!
LEONARD RThe service provided was exceptional. I would gladly recommend the 1000W. Waco store .
FRED ZThe equipment rented the air conditioning system quit 30 minutes into a 5 1/2 hour drive, and the only thing that was working was heat and could not turn off the heater at all
Billy J