Customer did not leave a comment.YUNIESKA B.
Customer Reviews for Packmail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOAN LISSETTE V.
I was very impressed with the customer service and professionalism displayed by the staff present.Carlton Leroy F.
Customer did not leave a comment.Jorge S.
The gentlemen who serviced my rental was very personable and made my experience renting thru them positive and full of smiles.CHARVON EEVETTE J.
Everything was very goodJOSE LUIS L.
I had a reservation for 9:00. The owner arrived at 9:20 with no apology or explanation. I reserved a truck with two furniture dollies, he only had one. Again no apology, I had to go to another location to get the 2nd one. The truck was not clean, had to be swept out before I could take it. Safemove coverage was re-added to my contract without my consent. I was charged for the additional mileage to get the 2nd dollie and when I questioned both of these issues with the owner upon returning the truck he was exceptionally rude. I would never recommend this location to ANYONE! I still have not been contacted by a Uhaul representative after requesting one in the checkout process. I will be disputing the charges with my credit card company. Extremely disappointed with the entire process and will be looking at other rental companies should I ever need one in the future!Teresa Simmons W.
The mileage rate was over priced and wrong! $100 rental was $200 later. Crazy over paidDavin W.
Great customer serviceAdam I.
Customer did not leave a comment.HUGUENSON N.
Customer did not leave a comment.Jocelyne C.
Horrible customer service and they charged me $20 extra. For no reason the truck was brought back with more gas then what I took it with and everythingKALENT R.
The inside of the windshield was very dirty, which made driving at night into oncoming headlights both difficult and dangerous. Suggest interior glass cleaning be performed as regular maintenance. Otherwise, the whole rental experience was a good one.Kempton H.
Customer did not leave a comment.Jocelyne C.
My experience was unlike I've ever received reason being the owner of the retail location where I picked up my U-Haul truck was extremely rude standoffish short nasty and poor behavior when I try to ask a question concerning my rental and equipment I was cut off and spoke to in such a negative belittling Manor I understand this is not a corporate U-Haul location it's a authorized a dealer but a location that gives uhaul a poor representation of a worldwide corporation. I reserved my U-Haul truck online through U-Haul requesting moving equipment such as to dollies when I got to the location I have some questions regarding my reservation and be equipment right away I was cut off and was told that I whatever I requested should be on the receipt I received from the website I also had questions regarding the time of operation for drop off I was immediately cut off and was told if they are closed they are closed drop the keys in the drop box again my next question was where the Dropbox was located I was cut off once again and told my U-Haul truck was in the back and that adjustments would be made being only one dolly was available, I was told my truck was parked in back with everything in it and ready when I got to my destination to load the truck inside there was no dolly I tried calling to inform them that there was no Dolly inside of the truck I left several voice messages and did not receive any phone calls regarding my issue, any events I had to find a location to where I can rent moving equipment on such short notice which delayed my moving time by 2 and 1/2 hours with added on unplanned expenses that was double the amount then renting two dollies from U-Haul with my reservation by the time I received any email back from pakmail of Kissimmee regarding the dollies was the following morning. I tried reaching out to contact them to let them know that I was running late due to traffic for the drop off of the U-Haul truck which was originally for 10:30am I arrived at the location at 11:00 a.m I entered the location with some family members that wanted to inquire about mailing immediately when I walked in I was yelled at to just leave the keys. My sister and I who renter the truck wanted to ask about the adjustments of the dollies and the amount for the millage being we were under the amount paid for and the process of reimbursement and he began yelling at us that he texted us this morning which neither of us received also had questions regarding the U-Haul check in online being in the past when I have used U-Haul I was told that that was unnecessary to use when dropping off the vehicle and I had issues where I was charged and the U-Haul truck was coming up as missing being that I did not check in online once again he proceeded yelling making rude coments and statements not only to myself but family members that were present with me in front of customers. He told us never to come back he yelled in my sisters face when she was trying to explain we had questions regarding the check in and reimbursements. And told us to get out we told him we were going to follow up with uhaul and do a review and he began yelling some more as we exited the location thusMelissa M.
Hi! The person who assist me on renting the equipment was not friendly,he has no manners and he add the Insurrance to the bill without even asking me.Mostafa A.
Customer did not leave a comment.Freddy M.
Customer did not leave a comment.IVAN P.
All was well, truck was accessible, return was quick. I would suggest you add clearer instructions on where to store the keys during truck return in the mobile app. I left them in the truck cargo comp and then installed the lock.Victor M.
EDDIE WAS AWESOME!Patricia R.
Thank you and I like itHENRY R.
Customer did not leave a comment.LUIS OMAR L.
Have more visible signs that it is a Uhaul siteFrank B.
I believe everything was right in place. Thanks so much for your service. Happy healthy 2020.IMOGENE D.
Staff very friendly and very professionalRAFAEL P.
While at this location the personnel were very friendly, the location is almost impossible to find. There are no signs of uhaul and because it's on a strip mall, it's not easy to see its location without some trucks parked in front of the store. This location is in No Way visible from the main street.Eunice J.
Great service!VERA E.
Eddy was great and very helpful with all my questions, would definitely recommend him for rental of U-Haul products and his services.Robert M.
Customer did not leave a comment.Marie A.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.Scott K.
The representative was very neat, helpful and very plesant.Javier R.
Customer did not leave a comment.ENRIQUE A.
Misinformed and over chargedNELSIE I.
Customer did not leave a comment.Rosita G.
Customer did not leave a comment.JOSEPH A.
Customer did not leave a comment.Margaret S.
From the moment I walked in the person at the desk treated me poorly he looked at me with disgust, he did not go over any policies he changed my reservation for an earlier time to accommodate for a regular customer, he had sarcastic remarks whenever I asked him questions and made me feel very uncomfortable. There was other customers there I was actually embarrassed the customer service there was horrible I rent from moving truck companies all the time I have my own moving service and I usually rent with budget, I just moved down here from Boston so this was my first time with this location and this was my first time with UHAUL and will be my last, this location should not be allowed to represent UHAUL if they have poor customer service, it's going to just bring the company down. I believe the fact that I'm noticeably gay was the issue it was just very obvious how he treated me compared to others. I reserved the truck for 5 hours got 4 and got charged a late fee. The location is PACKMAIL KISSIMMEE FLORIDA 34746. I will be following up with a discrimination case with this location, not with UHAUL but this location. I had other reservations coming up with that location but I cancelled it I'll try looking into another UHAUL near by maybe . I just wanted you guys to know who's really representing this company.Ariana R.
Have computer system fixed. Showed incorrect info and accused us off incorrect drop off timeMatthew K.
Great job!!!Moses O.
Y sabrÃ¡ que me cobraron dinero de mÃ¡s por un error de ellos no mÃo me dijeron que la persona que me dio la llaves cometiÃ³ un error pero fue la misma persona que se las entregue el truck era por 24 horas y me puso que si no lo entregaba a las 11:30 no serÃa el mismo rateFelix J B.
Customer did not leave a comment.Kenzy G.
Customer did not leave a comment.Reginald C.
Customer did not leave a comment.Keith C.
Customer did not leave a comment.NAQUISHA D.
Customer did not leave a comment.ODELY NAZARETH H.
Be more fasterSemiasis R.
Never deliver a truck almost empty and giving a credit for gas. Never deliver a truck and a dolly and sending a customer to pickup the rest of other supplies at other location 10 miles away. Simply ridiculous situation.Luis G.
N/ Ajoe T.
The location I used to rent the Uhaul they was very nice and i would recommend there location to family and friendsRosa P.
Customer did not leave a comment.Angel B.
Customer did not leave a comment.raymond S.
Bigger leg room for the person in the middleDAVID H T N.
Customer did not leave a comment.Santos R.
Customer did not leave a comment.GERALDO F.
Customer did not leave a comment.ANGEL A.
This is the best place to get a truck!THOMAS D.
Me entregaron el truck con medio tanque de gasolina por no saber inglÃ©s no entendÃ lo del papel que decÃa cuÃ¡nto tenÃa de gasolina y me cobro adicional ademÃ¡s si trato fue arrogante y sarcÃ¡stico. No solo conmigo si no con otra clienta que habÃa en el local. No vuelvo jamÃ¡s a rentar con esta persona. Me engaÃ±o con la gasolina.Sarialmari R.
Excellent this location fantastic place,even its mallMARCEL D.
The place where we pickup the truck told us a place and after that changed to other, so we arrived 1 hour late and you charged us $40.00 extra. ThanksRuben R.
Customer did not leave a comment.marcos P.
One of the best place I have ever use. The owner was very courteous.
The ramp was broke, we didn't notice until we went to use it.TIFFANY S.
Customer did not leave a comment.PAULA S.
Customer did not leave a comment.PATRICIA JUNE R.
The people in charge don't have any manners. The customer service is extremely poor. They do not greet customers nor are polite when they serve the customer. Very careless and unprofessional when going through the renting process. They did not return my Drivers License when they were done with it. I left the store and kept calling them to make sure that they waited for me to get it back. They didn't picked up. There still were 30min left for the store to close. Finally someone picked up the phone and insisted that they had returned my DL. I insisted that they had not and told them to look in the copy machine. When I arrived to pick it up the owner didn't apologize for his mistake. In fact he was upset because I was delaying him from closing the store. These people do Not deserve to represent U-haul as a business.ANA MARIA R.
Charge me more than the website 19.99 charged me 29.99 at the store. There excuse was "its the weekend"NICOLAS A G.
They added it the safe move insurance without asking. Very rude asked me to look at prices online.JENICE ELIZABET M.
Customer did not leave a comment.GEorge L.
There nothing you can do to improve, These people are helpful, know their business and they are polite to customers and will go back any time.*****JUAN J G.
Customer did not leave a comment.JOSEPH R.
Very friendly, clean and accurateNancy Q.
Customer did not leave a comment.FREDDIE W.
Went to a different UHaul down the road and kept waiting, and waiting, and waiting. Finally gave up after 15 min and went down the road and got it in no time.LAURIE JEAN M.
Customer did not leave a comment.MILO N.
that they will manually look at the gas gauge to check whether the gas was returned back to when originally taken the truck.diana D.
Customer did not leave a comment.Barry M.
Customer did not leave a comment.orolin R.
Customer did not leave a comment.Roderick C.
Keep up the great work! !!!Charles M.
This location nor would uhaul be my first choice if moving again. I was not allotted enough miles to move from house to house. Nor were they willing to fix the issue. The female at this location is VERY argumentative and does not listen. While speaking with her on the phone, she wanted to talk over me and not listen to my issue. When I told her I would come there in person she told me in fact not to. I hung up at that point. I was basically overcharged for a mistake made on their part, which I feel needs to be addressed. Uhaul, especially this location would be my last choice. I should have known my experience wasnt going to be good because I called them before making a reservation,left messages and they didnt even return that call. The people who run this location are definitely not fans of providing good customer service. Especially the female.Tanya J.
Service was excellent, no need to change anything.Hector S.
Originally we reserved our Uhaul at Tatos tire and auto in Kissimmee Fl. Absolutely the WORST experience I have ever had. Moving is stressful enough and they made it worse. We got there at our reservation time at 10am. The guy there told us that the person that does the rentals is not there to come back in about 25 minutes. So we sat in our car waiting for our rental for a half hour and we approached the same guy again and he said the rental guy was still not there, that it could be another 25-50 minute wait but he was not sure when he would be back. Now that is not something you want to hear or deal with when your moving your life around. So we got in our car and left and went to a different location that was out of the way by a half hour to get a truck. Now the store we went to did great and got us our truck within a few minutes. But I believe that Uhaul should take into consideration who they let rent out their trucks. Because if I did not get a truck that day by the other store then I would never go through UHAUL again.Morgan F.
Customer did not leave a comment.robert F.
I was charged for cleaning, it was cleaner than it was when I picked it up. I was also charged for gas, I put gas in the U-Haul across the street from where I dropped it off. I also checked the gas it was exactly where it was when I picked it up. I called the 1800 number and the man hung up on me. I have rented in the past and had no problems, I was overcharged and I have a problem with that. I will think twice about renting from U-Haul in the future,linda R.
Customer did not leave a comment.MARIVEL E.
Customer did not leave a comment.Ramon T.
Customer did not leave a comment.Adalberto V.
Good i like services and comftobleCHER C.
Customer did not leave a comment.alberto C.
Customer did not leave a comment.robert M.
No help at all and i am handicappedJohn B.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Miguel R.
Take Tatos tires off the list if drop off locations! Also I thought it was .40 a mile over mileage but I was charged .79 a mile.Douglas M.
The eamils I was getting from the U-Haul program were giving me the wrong information and Thank goodness for Eddy at the U-haul place were I went was great about making sure everything was on track Becuase the emails were says the location doesn't have that size trailor....which makes a person nerve when you have already talk to the location manager and he has talked to and made arragements for this to happen......LAURA H.
Customer did not leave a comment.YVONNE L.
This location is amazing and the owners were absolutely 100% efficient. The store was clean and organized and fully stocked with many items and services. Will be recommending no where else but this location.BRIAN L.