Customer Reviews for Packmail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Packmail

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IMOGENE D. on

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I believe everything was right in place. Thanks so much for your service. Happy healthy 2020.

RAFAEL P. on

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Staff very friendly and very professional

Eunice J. on

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While at this location the personnel were very friendly, the location is almost impossible to find. There are no signs of uhaul and because it's on a strip mall, it's not easy to see its location without some trucks parked in front of the store. This location is in No Way visible from the main street.

VERA E. on

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Great service!

Robert M. on

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Eddy was great and very helpful with all my questions, would definitely recommend him for rental of U-Haul products and his services.

Marie A. on

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Mark D. on

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Scott K. on

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Javier R. on

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The representative was very neat, helpful and very plesant.

ENRIQUE A. on

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NELSIE I. on

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Misinformed and over charged

Rosita G. on

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JOSEPH A. on

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Margaret S. on

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Ariana R. on

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From the moment I walked in the person at the desk treated me poorly he looked at me with disgust, he did not go over any policies he changed my reservation for an earlier time to accommodate for a regular customer, he had sarcastic remarks whenever I asked him questions and made me feel very uncomfortable. There was other customers there I was actually embarrassed the customer service there was horrible I rent from moving truck companies all the time I have my own moving service and I usually rent with budget, I just moved down here from Boston so this was my first time with this location and this was my first time with UHAUL and will be my last, this location should not be allowed to represent UHAUL if they have poor customer service, it’s going to just bring the company down. I believe the fact that I’m noticeably gay was the issue it was just very obvious how he treated me compared to others. I reserved the truck for 5 hours got 4 and got charged a late fee. The location is PACKMAIL KISSIMMEE FLORIDA 34746. I will be following up with a discrimination case with this location, not with UHAUL but this location. I had other reservations coming up with that location but I cancelled it I’ll try looking into another UHAUL near by maybe . I just wanted you guys to know who’s really representing this company.

Matthew K. on

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Have computer system fixed. Showed incorrect info and accused us off incorrect drop off time

Moses O. on

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Great job!!!

Felix J B. on

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Y sabrá que me cobraron dinero de más por un error de ellos no mío me dijeron que la persona que me dio la llaves cometió un error pero fue la misma persona que se las entregue el truck era por 24 horas y me puso que si no lo entregaba a las 11:30 no sería el mismo rate

Kenzy G. on

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Reginald C. on

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Keith C. on

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NAQUISHA D. on

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ODELY NAZARETH H. on

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Semiasis R. on

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Be more faster

Luis G. on

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Never deliver a truck almost empty and giving a credit for gas. Never deliver a truck and a dolly and sending a customer to pickup the rest of other supplies at other location 10 miles away. Simply ridiculous situation.

joe T. on

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N/ A

Rosa P. on

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The location I used to rent the Uhaul they was very nice and i would recommend there location to family and friends

Angel B. on

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raymond S. on

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DAVID H T N. on

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Bigger leg room for the person in the middle

Santos R. on

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GERALDO F. on

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ANGEL A. on

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THOMAS D. on

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This is the best place to get a truck!

Sarialmari R. on

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Me entregaron el truck con medio tanque de gasolina por no saber inglés no entendí lo del papel que decía cuánto tenía de gasolina y me cobro adicional además si trato fue arrogante y sarcástico. No solo conmigo si no con otra clienta que había en el local. No vuelvo jamás a rentar con esta persona. Me engaño con la gasolina.

MARCEL D. on

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Excellent this location fantastic place,even its mall

Ruben R. on

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The place where we pickup the truck told us a place and after that changed to other, so we arrived 1 hour late and you charged us $40.00 extra. Thanks

marcos P. on

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One of the best place I have ever use. The owner was very courteous.

TIFFANY S. on

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The ramp was broke, we didn’t notice until we went to use it.

PAULA S. on

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PATRICIA JUNE R. on

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ANA MARIA R. on

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The people in charge don’t have any manners. The customer service is extremely poor. They do not greet customers nor are polite when they serve the customer. Very careless and unprofessional when going through the renting process. They did not return my Drivers License when they were done with it. I left the store and kept calling them to make sure that they waited for me to get it back. They didn’t picked up. There still were 30min left for the store to close. Finally someone picked up the phone and insisted that they had returned my DL. I insisted that they had not and told them to look in the copy machine. When I arrived to pick it up the owner didn’t apologize for his mistake. In fact he was upset because I was delaying him from closing the store. These people do Not deserve to represent U-haul as a business.

NICOLAS A G. on

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Charge me more than the website 19.99 charged me 29.99 at the store. There excuse was "its the weekend"

JENICE ELIZABET M. on

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They added it the safe move insurance without asking. Very rude asked me to look at prices online.

Edwin S. on

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GEorge L. on

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JUAN J G. on

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There nothing you can do to improve, These people are helpful, know their business and they are polite to customers and will go back any time.*****

JOSEPH R. on

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Nancy Q. on

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Very friendly, clean and accurate

FREDDIE W. on

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LAURIE JEAN M. on

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Went to a different UHaul down the road and kept waiting, and waiting, and waiting. Finally gave up after 15 min and went down the road and got it in no time.

MILO N. on

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diana D. on

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that they will manually look at the gas gauge to check whether the gas was returned back to when originally taken the truck.

Barry M. on

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orolin R. on

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Roderick C. on

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Charles M. on

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Keep up the great work! !!!

Tanya J. on

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This location nor would uhaul be my first choice if moving again. I was not allotted enough miles to move from house to house. Nor were they willing to fix the issue. The female at this location is VERY argumentative and does not listen. While speaking with her on the phone, she wanted to talk over me and not listen to my issue. When I told her I would come there in person she told me in fact not to. I hung up at that point. I was basically overcharged for a mistake made on their part, which I feel needs to be addressed. Uhaul, especially this location would be my last choice. I should have known my experience wasnt going to be good because I called them before making a reservation,left messages and they didnt even return that call. The people who run this location are definitely not fans of providing good customer service. Especially the female.

Hector S. on

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Service was excellent, no need to change anything.

Morgan F. on

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Originally we reserved our Uhaul at Tatos tire and auto in Kissimmee Fl. Absolutely the WORST experience I have ever had. Moving is stressful enough and they made it worse. We got there at our reservation time at 10am. The guy there told us that the person that does the rentals is not there to come back in about 25 minutes. So we sat in our car waiting for our rental for a half hour and we approached the same guy again and he said the rental guy was still not there, that it could be another 25-50 minute wait but he was not sure when he would be back. Now that is not something you want to hear or deal with when your moving your life around. So we got in our car and left and went to a different location that was out of the way by a half hour to get a truck. Now the store we went to did great and got us our truck within a few minutes. But I believe that Uhaul should take into consideration who they let rent out their trucks. Because if I did not get a truck that day by the other store then I would never go through UHAUL again.

robert F. on

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linda R. on

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I was charged for cleaning, it was cleaner than it was when I picked it up. I was also charged for gas, I put gas in the U-Haul across the street from where I dropped it off. I also checked the gas it was exactly where it was when I picked it up. I called the 1800 number and the man hung up on me. I have rented in the past and had no problems, I was overcharged and I have a problem with that. I will think twice about renting from U-Haul in the future,

MARIVEL E. on

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Ramon T. on

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Adalberto V. on

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CHER C. on

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Good i like services and comftoble

alberto C. on

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robert M. on

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John B. on

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No help at all and i am handicapped

JAMES B. on

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Miguel R. on

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Douglas M. on

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Take Tatos tires off the list if drop off locations! Also I thought it was .40 a mile over mileage but I was charged .79 a mile.

LAURA H. on

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The eamils I was getting from the U-Haul program were giving me the wrong information and Thank goodness for Eddy at the U-haul place were I went was great about making sure everything was on track Becuase the emails were says the location doesn't have that size trailor....which makes a person nerve when you have already talk to the location manager and he has talked to and made arragements for this to happen......

YVONNE L. on

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BRIAN L. on

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This location is amazing and the owners were absolutely 100% efficient. The store was clean and organized and fully stocked with many items and services. Will be recommending no where else but this location.