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James J
Customer Reviews for Page Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have no complaints about the location or the people at work there. But The vehicle itself had serious problems though. At one point the passenger side brakes stuck and nearly drug me off the road and then once I got it unloaded and was going to take it back. It wouldn't start. It took about 5 minutes before it finally fired off.
Michael l…
Richard GWas told I could drop the trailer off in Grass Valley where I lived. Had to drive 1 1/2 hours to drop off in Lincoln. Will never use u haul again. And then to top it off, charged me an extra day.
Danny MVery easy check in and hands on helpful finding the right trailer an hooking up. Friendly an trough.
DAVID WU-haul rep was very friendly and helpful.
HUEY CNo improvement needed. Very helpful during the ice/snow, I had to delay using the car hauler until the ice had cleared the roadways, Wendy was very helpful in preserving the trailer until I was able to get in and out of my property. Thanks again Wendy and U-Haul.
ARTHUR Qit pulled easy and had no problems at all. Will use again.
Ramey GCan't think of anything, everything went great.
Rick MYour app is ridiculous. It takes too long. It’s aggravating. You should not make things that aggravate your customers.
Charles OVery friendly and helpful folks at Page Enterprises.
Sarah Btake off the words on the side of your trucks GENTLE RIDE VAN it was the roughest ride i ever had with a Uhaul truck , it felt the wheels were made out of stone that was not round , VERY BAD RIDE i was very disappointed in ride of the truck it felt like the axles were welded to the frame it beat us to death
Donald LVery nice people.
CHERIE BVery good the service
DCHEARS MDidn't have the truck I reserved. Then lied about the amount of gas was in the truck. Then charged me for two extra dollies that were not provided. Just pass on by this location and go to the next available U-Haul dealer.
James BGreat place to get axU haul!
Troy HExcellent service!
Scott TExcellent experience on my first rental at this location. Personnel were extremely helpful on this one day rental of an auto hauler. The hauler was a perfect fit for my vehicle, easy on an easy off, could hardly tell we were towing a trailer.
ARTHUR QFriendly people and ease of rental
DEBORAH MPage Enterpises always does an excellent job of making the return easy as possible. The young lady there is top notch at what she does.
SCOTT TWe have never dealt with a person. Just dropped it iff
David RMake sure the inside of the windshield is clean. This usually doesn’t show up till the sun is shining on the windshield. Thanks
Kerry TPersonnel were closing when I arrived but stayed and more than met my expectations. Great operation. Thanks.
SCOTT TI rent Uhauls here frequently. I always get great service and have never had any problems. This is the only Uhaul place I can say that about. Thank you chris
CHRISTOPHER PExcellent Customer Service!!
Tony POverall it was good. However I reserved a hand dolly but in the truck was a utility dolly and I was not told about it in advance. That's not the dolly I wanted.
Tomas KThe owner here is very friendly and knows exactly how to hook up a trailer, unlike most Uhaul places. I prefer doing business here because I can always count on their service. Thank you! chris
Chris PBe to work on time
James FThey where aweson
JACKIE WI got a flat within a shot time of leaving with the trailer. The tire was obviously a re-tread that completely shredded.
Desiree MThe young lady at Pace Enterprises did an outstanding job.
Scott TFriendly and nice looking lady! 👍
FRANK BExcellent Service- easy in and Out!!
TONY PWendy was very friendly and helpful in the drop off process.
JOHN MWendy is great and makes things quick and easy
SCOTT SAfter hours pick up was horrible. We were there after dark. The app gave us the number for our truck -but where were the numbers? The key was to be found in compartment 4. Where were the compartments? We reached a chat line and Heather told us we would find the compartments “to the right of the front door”. What door?? The truck was next to a strip mall. Turns out it was the farthest store at the other end. No “Page Enterprise” sign was visible. The truck comes 1/2 full with gas. Good luck leaving it that way. We ended up 3/4 full. No refunds. Even the instructions for photos to pick up and drop off were confusing. “Take a picture of the passenger equipment”. What does that even mean? Very bad experience. And expensive too.
LAUREEN GThe problem I had was the app. I tried to check the truck in early and the app wouldn't allow it. Causing your system to not reimburse me for a day I didn't use
TRACI PThe truck was really nice to drive. Easy going
Rachel LThey stated, "its a little low on gas" They gave me a truck with 19 miles to go in the tank... that's like 2 gallons. It took over $100 to get it to half a tank! If someone returns a truck with no gas, it should be your responsibility to fill it to the designated level, not the next customer.
Gabrial MI tried to call 8 different times on different days. There was no answer at this U HAUL Location.
Martha J3 hours in the heat with elderly father because they hadn't set things up right then the key box was open so anyone coulda stolen my truck and I would've gotten blamed. Truck was dirty inside and out and no dolly. When returned they charged me for a "stolen" dolly they know was never there and then they charges me for the rental and gas a second time. Called location and owner said they don't need this gig and they will charged whatever they see fit. Then they charged me randomly for $358 3 days after returning it and when I called to be refunded they laughed and hung up on me. Pathetic locations, with lazy , predatory and illegal operations. Charges have been filed after hearing from everyone I know in the area that the person who owns it is crazy and scams people 24/7.
Jennifer FExcellent customer service. Transaction was quick and very efficient. Will use again.
douglas dEvidently there was an error on my rental. I thought I was renting the trailer in Mena for a one way trip and that I would be dropping it off in Conway. After using the trailer to move my daughter home from college, I took the trailer to a location in west Conway to drop it off. I was told by an automated teller device that I would have to go to a different U-haul dealer location. So I went to Heltons in Conway. When I went inside, the guy said that it showed that it needed to be returned to Mena, but he would take care of it. A month later, the Mena dealer called looking for the trailer. After telling her what had taken place, she said she would look into the situation. Then 2 weeks later, I get another call looking for the trailer. I again explained the situation and was told it was still not resolved. The next day I get a confirmation saying I was getting a partial refund of the rental. So I’m guessing it has been found and the matter resolved.
James RNothing
Arthur DI paid for a dolly and 12 blankets and when I got the truck it had absolutely nothing on it!! I called them out on it and they refunded me 22 bucks knowing that these two things were 12
Stephanie M