Customer Reviews for Pak Rat Mini Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pak Rat Mini Storage LLC

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CHRISTOPHER S.
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The owner was super informed and so pleasant to communicate & work with. Such a pleasure to work with them, I will recommend them to anyone in need of moving equipment rental.

Mark S.
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Customer did not leave a comment.

CLARISSA H.
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The woman was so kind and patient with me.

Joseph S.
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There seemed to be miscommunication between U-haul “headquarters”, for lack of a better word, and this particular site. There was an incongruence of technological ability and therefore much was lost in translation. My start pick up time was mismanaged, as well as my equipment orders. Thankfully, it was smoothed out by both U-Haul customer service and the manager of this particular location - all involved proved very helpful, but the issue could have been entirely avoided if there wasn't a lack of cohesion between U-Haul and this location. To be clear, if it wasn't for the ready assistance of both parties, this would have been a disaster - it is just that communication issues caused the delay in the first place (and also left me with an unfulfilled order which did make our move considerably longer and more difficult).

Todd C.
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The website check in was very confusing. Entered same information multiple times

Frederick S.
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Customer did not leave a comment.

Tracy P.
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Easiest place to drop it off, wide open area.

Bonnie M.
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Lady was very RUDE & we ordered a cart & there wasn't one available

Doug A.
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Customer did not leave a comment.

Catherine O.
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Customer did not leave a comment.

John P.
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Customer did not leave a comment.

Alicia G.
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They were closed.. so I was confused about the whole situation

Bob L.
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What you could do is when a person has a reservation for a truck in Wadena make sure he gets a truck in Wadena. Having your plans set, and then be told 18 hours before hand that you have to drive 70 miles round trip to pick your truck up in Park Rapids is not acceptable . Then six hours later after your plans have been reset, be told that you now have to drive 140 miles round trip to Bemidji to get your truck! A person gets very frustrated. This was my first experience with U Haul and it was not positive except for Vanessa from the call center who managed to save me 40 miles of driving by going to Osakis instead of Bemidji. We very much appreciated Denise in Osakis. She went above and beyond trying to help us after being totally frustrated with U Haul. This was her first rental experience and she did a great job. We did get a $30.00 discount which was something.... but did not help 2 extra hours on the road plus the miles on our personal vehicle. The long and short of it is that I was told that my truck would be in Wadena. At no time was it mentioned that I might have to drive all over central Minnesota to find it.

Nicole D.
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There was no clearly labeled key drop off and it was after business hours. Luckily there was a door unlocked and we put the keys on the counter but not sure that was the right spot. There should be a key drop off and it should be clearly labeled.

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