Customer Reviews for Pak Rat Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pak Rat Storage

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Devonna C. | Overall Experience |
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The lady at desk was very nice and helpful. Would rent again

Whitney C.
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Customer did not leave a comment.

Angela C.
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Customer did not leave a comment.

Randolf H.
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No complaints at all. Excellent service! I am sure I will rent a U-Haul truck again soon. Thank you!!

Andy B.
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Customer did not leave a comment.

Michael J.
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Customer did not leave a comment.

Michelle P.
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Lisa was very helpful, extremely professional and took the time to answer all of our questions. We are very happy with the service we received and will definitely recommend this location to others.

Ashley P.
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I ordered a U-haul online and did mobile check-in/ checkout. Upon returning the U-haul I followed all the steps that were prompted online. It ended with a message thanking me for my rental and my order was complete. The next day I received a bill that had a $20 after-hours service fee. Confused, because this was not disclosed, I called to get some information on the unexpected charge. They said it was because I did not check it back in. I informed them it had been and I followed all the necessary steps to the final screen. They dismissed my concern and insisted it wasn't. He told me if I had a question to call the 1-800 number to address it where I have now been waiting over 15 min. to get any representative. So much for easy and convenient. Super frustrating! If I rented a U-Haul through your company you need to take responsibility for issues that come up not send it "up the ladder."

Harry K.
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I was totally satisfied with my experience with U-Haul under the service of Lisa Stewart. She was very professional and helpful in providing me with excellent service. I especially enjoyed her pleasant personality and smile.

Leonard C.
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I am very upset that Uhaul charged me $20.00 for dropping the truck off at night. I had already paid for the truck. All the dealer had to do was take the key out of the box. I plan to report this to the BBB and my credit card company. This is a scam. You just lost a customer, who has rented three trucks in the last two years.

Thomas M.
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Customer did not leave a comment.

Jeffrey B.
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Customer did not leave a comment.

Kendra W.
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Hope J.
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Nothing

Bruce W.
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Don't move the reservation the night before and the day of pickup. It was terrible.

Brittney M.
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Before use , we had to sweep out broken glass from the back of the vehicle. Other than that, everything went well.

Paul C.
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Customer did not leave a comment.

Paul A.
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Customer did not leave a comment.

Dave B.
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Customer did not leave a comment.

Macel H.
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We dropped off after hours, in the dark. Can't really rate anything.

Gary M.
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Customer did not leave a comment.

Daniel H.
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Customer did not leave a comment.

Leonard C.
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This location needs more trucks.

Amber B.
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Customer did not leave a comment.

Caroline Y.
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Such a difference from the check in process. This woman was knowledgeable and the process was quick and painless. Much appreciated!

April C.
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Customer did not leave a comment.

Gary W.
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This location was amazing. The truck was clean very cold air and comfortable! The lady that rented the truck to us was sweet as Ga peaches!

Gerald C.
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I Really enjoyed the Knowledge they have, and they made sure that I had everything I needed. I would used them again if ever needed to haul something in that Area. Thanks

Patrick W.
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Customer did not leave a comment.

Jim H.
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Patrick W.
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Lady was very professional I certainly will be back.

David S.
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We tried to get the truck from the location beginning at 7:30PM, and we weren't able to get it until after 11:00PM. The contact number given for pack rat after being on hold for 30 mins. we were told they were not U-Haul and had nothing to do with U-Haul and that they couldn't help us. I finally got a customer service rep by looking up the U-Haul number on google. She informed us that this location never set up the 24/7 share. We had a code to get in the gate, and were able to get in the gate, but didn't know where the key was. Keep in mind it was pouring rain and storming the entire time. Then we had issues with the pics of my drivers license being clear. I had to send it 4 times. Going over the scratches and dents was an absolute nightmare in the rain with those TINY x's on the truck. It was absolutely one of the worst experiences I've ever had in my life. In my opinion there should be a full refund. No one should have to go through nearly 5 hours of what we went through in the rain and storms. I did get an apology from the lady that I finally got in touch with that helped me through the process. She was amazingly helpful. I never got her name, but I'm sure you can find the notes on this contract. That woman deserves a raise. I know one thing.... I will never use U-Haul again and I will post my experience on Facebook for my 1500 friends to see is some sort of compensation is not offered.

DEANA W.
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Lisa was fantastic!

gary R.
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Customer did not leave a comment.

Fred C.
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Customer did not leave a comment.

Diane R.
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Customer did not leave a comment.

Chris C.
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Customer did not leave a comment.

Joseph L.
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Very friendly and helpful, the smoothest pick up and drop off I've ever had!!!

William and Myra J. | Overall Experience |
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We had our furniture stored for over a year and everything was clean and in perfect condition! Great storage facility!

Matt T.
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I loved the sweet lady in the office she was a big help as I've never had to rent a truck before but had called around and got some rude people on the phone so this place was a breeze of fresh air to take in ! Thank you so much Lisa !!!

Charles M.
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Just keep up with the good work. Your workers were awesome.

Timothy W.
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Just keep up the good work!!!!

Arnold B.
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No one was at location

Timothy T.
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Customer did not leave a comment.

william G.
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have better instructions for the app for check in.

David T.
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Customer did not leave a comment.

Gary H. | Overall Experience |
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Will use again when i need storage. Staff very helpful

Debbie K.
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Customer did not leave a comment.

Heather G. | Overall Experience |
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The staff was very friendly and welcoming. Our storage unit was well priced and exactly what we needed for our transition to our new home. I highly recommend pak rat for all of your storage needs.

Daniel H.
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The staff was nice but the only thing that shocked me was the final total cost! The $39,95 truck with a dolly rental for 74 mi. was over $200 for a two day rental. The $19.95 small truck for the same milage for one day was $111.00.

Larry H.
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Customer did not leave a comment.

Zeffon W.
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The employee was very helpful, knowledgeable and sweet. Wish more companies had good customer service like that nowadays. She was excellent!!!!

Billy M.
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Great experience ! Lady in office was very welcoming and nice !

Lynda J.
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Customer did not leave a comment.

CHRISTINE T.
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Customer did not leave a comment.

Jason J.
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James P.
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William H.
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Run down

lloyd B.
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Customer did not leave a comment.

Tina H.
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truck needs mechanical work on the braked

collette G.
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Smoke outside

Kennth C.
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Customer did not leave a comment.

jana Q.
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Would not recommend this place at all... Infact, i made complaint on the woman who works in office b4 even leavin the parkin lot... She was very disrespectful...

CHRIS B.
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Ms Lisa was friendly and as helpful as can be but the truck was not clean and the gas was not accurate. Now I have to try to get a refund for a $41.00 gas change.

Fredrick B.
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My overall experience with U-Haul was not pleasant, but it was not from this location it was from Eastridge Hardware location. I spoke with their employee four times regarding the date of my rental. He had it scheduled for the next day, and at a different time. We were paying movers to help by the hour so we had to find a different location. Cloud Springs Road location was fine, but there was no dolly and no covers to help with moving in the truck.

Kennth C.
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Friendly, informative, professional. Very easy experience.

CHRIS B.
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Customer did not leave a comment.

Christopher L.
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Customer did not leave a comment.

Brett V.
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Customer did not leave a comment.

Tammy B.
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Great people at the Pak Rat.

Kendall F.
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Customer did not leave a comment.

Jennifer A.
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Ramps should be in each truck.

Vicki W.
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Customer did not leave a comment.

Larrt B.
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Steve G.
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BRAIN B.
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Customer did not leave a comment.

Terrell M.
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Nothing. Great service

AMOR N.
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You did everything that I know of.great service.

ANGEL D.
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The lady at the office was one of the few pleasant things about moving.

Tracy D.
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Lisa, in the office could not have been more plesent and helpful. She completed the return process very quickly and efficiently. Great experience!

Abreonna R.
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Customer did not leave a comment.

TERRY H.
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Need more utility trailers//// hard to find

WARREN B.
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Customer did not leave a comment.

jane M.
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Customer did not leave a comment.

TINA C.
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Nothing. Everything was great.

Kathleen W.
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Much better than pick up location.

Marc W.
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?, you guys are on your game, would recommend to anyone.

Layne O.
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Customer did not leave a comment.

David P.
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Tammy H.
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DAKOTA B.
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Customer did not leave a comment.

KATHY M.
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Customer did not leave a comment.

Tara W.
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Customer service rep was very nice and informative. Very easy transaction across the board.

nancy T.
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Please leave a light on the porch (near drop box) for those leaving keys after dark...thanks. Otherwise, they had a good drip off system.

joshua S.
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Customer did not leave a comment.

michael D.
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Customer did not leave a comment.

David W.
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Customer did not leave a comment.

justene H.
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We got told it would only be a certain price and nothing else took out. We took it back on the right gas hand and they're saying we didn't plus took more money off my card. That's not right. If your gonna add more fees say it up front and not later. The money I had left was towards my sins birthday tomorrow in 12/7 and they took out so much I can't do that now. So thank you uhaul for taking money off my card without saying.

RICHARD C.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Robert G.
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Customer did not leave a comment.

kasi B.
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Customer did not leave a comment.

Mark B.
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I had a reservation at the UHaul on Ringgold Road a month before our move. A day before our move I was told that they did the equipment we reserved. They diverted me to another dealer that was 20 miles, in heavy traffic, out of our way which was impossible to do. I got on the phone at the last minute and called to get the place in Rossville. The worker there was very nice and helped us even though he said he wasn't supposed to help us put the hitch on my truck. Kudos to him. But your system has deteriorated.

SHEREE W.
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On the website it sent me to a different location that did not have trucks at all. Then I called this location and they had one but website said they did not. Pakrat was a wonderful place very helpful and was greatly appreciated. Website needs to be more accurate

No reviews have been submitted for this location.

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