Customer Reviews for Pak Rat Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pak Rat Storage

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Amber B. on

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Customer did not leave a comment.

Caroline Y. on

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Such a difference from the check in process. This woman was knowledgeable and the process was quick and painless. Much appreciated!

April C. on

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Gary W. on

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This location was amazing. The truck was clean very cold air and comfortable! The lady that rented the truck to us was sweet as Ga peaches!

Gerald C. on

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I Really enjoyed the Knowledge they have, and they made sure that I had everything I needed. I would used them again if ever needed to haul something in that Area. Thanks

Patrick W. on

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Jim H. on

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Patrick W. on

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Lady was very professional I certainly will be back.

David S. on

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We tried to get the truck from the location beginning at 7:30PM, and we weren't able to get it until after 11:00PM. The contact number given for pack rat after being on hold for 30 mins. we were told they were not U-Haul and had nothing to do with U-Haul and that they couldn't help us. I finally got a customer service rep by looking up the U-Haul number on google. She informed us that this location never set up the 24/7 share. We had a code to get in the gate, and were able to get in the gate, but didn't know where the key was. Keep in mind it was pouring rain and storming the entire time. Then we had issues with the pics of my drivers license being clear. I had to send it 4 times. Going over the scratches and dents was an absolute nightmare in the rain with those TINY x's on the truck. It was absolutely one of the worst experiences I've ever had in my life. In my opinion there should be a full refund. No one should have to go through nearly 5 hours of what we went through in the rain and storms. I did get an apology from the lady that I finally got in touch with that helped me through the process. She was amazingly helpful. I never got her name, but I'm sure you can find the notes on this contract. That woman deserves a raise. I know one thing.... I will never use U-Haul again and I will post my experience on Facebook for my 1500 friends to see is some sort of compensation is not offered.

DEANA W. on

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Lisa was fantastic!

gary r. on

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Fred C. on

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Diane R. on

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Chris C. on

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Joseph L. on

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Very friendly and helpful, the smoothest pick up and drop off I’ve ever had!!!

William and Myra J. on

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We had our furniture stored for over a year and everything was clean and in perfect condition! Great storage facility!

Matt T. on

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I loved the sweet lady in the office she was a big help as I've never had to rent a truck before but had called around and got some rude people on the phone so this place was a breeze of fresh air to take in ! Thank you so much Lisa !!!

Charles M. on

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Just keep up with the good work. Your workers were awesome.

Timothy W. on

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Just keep up the good work!!!!

Arnold B. on

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No one was at location

Timothy T. on

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william g. on

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have better instructions for the app for check in.

David T. on

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Gary H. on

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Will use again when i need storage. Staff very helpful

Debbie K. on

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Heather G. on

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The staff was very friendly and welcoming. Our storage unit was well priced and exactly what we needed for our transition to our new home. I highly recommend pak rat for all of your storage needs.

Daniel H. on

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The staff was nice but the only thing that shocked me was the final total cost! The $39,95 truck with a dolly rental for 74 mi. was over $200 for a two day rental. The $19.95 small truck for the same milage for one day was $111.00.

Larry H. on

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Zeffon W. on

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The employee was very helpful, knowledgeable and sweet. Wish more companies had good customer service like that nowadays. She was excellent!!!!

Billy M. on

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Great experience ! Lady in office was very welcoming and nice !

Lynda J. on

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CHRISTINE T. on

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Jason J. on

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James P. on

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