Customer Reviews for Palmer Brook Storage
(U-Haul Neighborhood Dealer)

99 reviews

157 Palmer Brook Rd   Quispamsis, NB E2G2A9

(506) 848-0013

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(506) 848-0013

157 Palmer Brook Rd
Quispamsis, NB E2G2A9

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jeffrey Robert W. 
Rating:
3.0

Drop off only. After hours.

Jeff N. 
Rating:
5.0

Fantastic service. Easy to work with.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

gary M. 
Rating:
3.0

After the end of a move I found it quite inconvenient at drop off location to have to take pictures of gas needle, odometer, interior of cab, to the back and pics of the back of the truck, and then pic of where we parked the truck. As the location was closed when I arrived and had no pictures or instructions on which truck was mine, I'm not sure why I needed to provide this information to whom ever would be inspecting the truck the next day

RICHARD JAMES R. 
Rating:
4.0

Very pleased with the transaction

Joann D. 
Rating:
5.0

Awesome job. Keep up the great work.

James W. 
Rating:
5.0

Customer did not leave a comment.

Donna T. 
Rating:
3.0

No one at location, we sorted out how to leave trailer on line. Lucky my daughter was with me. Another customer showed up while we were there and was upset that he was unable to make any contact with this location.

Gail L. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Everything was great .. no hassel .. straight forward .. Thanks

Mike P. 
Rating:
5.0

All good and friendly

robert B. 
Rating:
5.0

Customer did not leave a comment.

Tia H. 
Rating:
5.0

Customer did not leave a comment.

Tia H. 
Rating:
5.0

Call if you need to change location for drop off I got a very rude person call saying I dropped my truck off at the wrong spot.

Tia H. 
Rating:
1.0

I was quoted the wrong distance and given 10 days to arrive for drop off...I had the vehicle back 2 days early...I feel I should be refunded for those 2 days since the vehicle could be rented again to a new customer. Uhaul is potentially getting paid twice for that vehicle. I want a refund of those two days

Antony P. 
Rating:
3.0

I paid a cash deposit and this location didn't have funds to give me that back. Now I'm waiting for a cheque Overall everytime we rent a uhal truck there is always something wrong some kind of issues to make it a quick easy transaction

Rebecca S. 
Rating:
4.0

Customer did not leave a comment.

FRASER S. 
Rating:
5.0

The cargo trailer I rented had a very heavy tongue and no tongue Jack. Some help for getting this onto my tow hitch would have been appreciated.

Andrew H. 
Rating:
5.0

When picking up the uhaul the worker was very nice and helpful, walked me to the truck explaining the damaged process of the truck with the x , I highly recommend this location to anyone….

Matthew E. 
Rating:
1.0

Truck was given to me dirty. I used it for 4.5hrs total. The back of the truck has a panel in the floor that is riveted to keep it closed; this was not such case as some of the rivets had let go and I twisted my foot horribly and have been in pain since. My toes are swollen and it's very hard to walk. I let the guy know this and he just looked at me.... did not appologise nor say anything about the floor. I have pictures of my swollen foot and ankle and the floor about which I am talking about. This guy was totally unreal and I'm disgusted with service or lack there of. I have been injured and this man couldn't care less but to make sure he got every penny from me. Never again I hope someone gets back to me on this matter

Amy F. 
Rating:
3.0

No buddy told me about cruise control! Because no cruise control in this truck! I drove about 1500 km without cruise control and it's terrible.

Viacheslav R. 
Rating:
5.0

The app was awful. It didn't work, causing delays and confusion. We had to call to get it sorted out. Afterward, we couldn't upload the mileage photo. It was terrible. Wouldn't do it again.

Hugh M. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Quick & easy

Mike M. 
Rating:
5.0

We were more than pleased with our experience for the first time ever renting a U-Haul. We would recommend this to anyone who ever asked.....Thank You

Carol B. 
Rating:
5.0

Just did an after-hour drop-off there.

Jennifer P. 
Rating:
5.0

Nothing, I use U-haul all the time because of the consistency of your business.

James C. 
Rating:
5.0

More vehicles product and selection

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Caroline O. 
Rating:
5.0

Customer did not leave a comment.

GRANT B. 
Rating:
5.0

The trailer was full of saw dust and dirt. Had to past the broom before putting the furniture.

Guylaine D. 
Rating:
5.0

Customer did not leave a comment.

Shawn K. 
Rating:
5.0

It was easy, we met them the day before to get the vehicle as it was a weekend, making our morning much quicker the next day. It was a perfect size for everything we needed to transport. Would definitely rent from this Uhaul again

Lynn S. 
Rating:
5.0

Nothing. This was the best rental experience I have ever had. The location was excellent in all regards.

Mirko C. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
3.0

Clearance lights only worked on one side of the trailer, It wasn't a mess inside but it could definitly have used a good sweeping.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Close to home

Denise C. 
Rating:
4.0

Customer did not leave a comment.

Kristen G. 
Rating:
4.0

Professional and friendly service. Great experience!

Robert S. 
Rating:
4.0

There was no wheel or jack to support trailer when taking it on or off the hitch. Dangerous for a trailer this heavy. Other wise all was great

Terry C. 
Rating:
4.0

location was closed during regular hours but call the number on the door and dropped off the unit

Glen L. 
Rating:
3.0

Customer did not leave a comment.

Cameron M. 
Rating:
5.0

Customer did not leave a comment.

Lorie M. 
Rating:
5.0

Customer did not leave a comment.

ALFRED D B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Derek N. 
Rating:
3.0

Truck was full of leaves. Also received the wrong size truck. Fan belt was extremely loud.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

KYLE L. 
Rating:
4.0

Customer did not leave a comment.

KYLE L. 
Rating:
4.0

Make sure that all money owed is refunded. The time prior to this one we were changed twice for extra day and gas. We had to pay it in cash at the drop off place and then it got taken off the debit card again. We called Uhaul and explained and they said they would refund it but never did. That's not right. But this time things went fairly smooth and I did receive what was left of my 100 dollar deposit. I paid for an extra day but didn't use it and I'm not sure if I will get that back.

LEE ANNE B. 
Rating:
3.0

someone to call when it was returned

Jen H. 
Rating:
5.0

Customer did not leave a comment.

PETER JAMES MELV B. 
Rating:
3.0

$30 fuel surcharge and $38 fuel charge when vehicle returned with correct amount of fuel. No response from UHaul or dealer. Would never rent UHaul again as a result.

MARY RIE F. 
Rating:
5.0

Customer did not leave a comment.

GILBERT N M. 
Rating:
5.0

Customer did not leave a comment.

ERIC JAMES K. 
Rating:
4.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Easy drop off. Pleasant staff to deal with.

clark D. 
Rating:
5.0

The salesperson was very helpful.... efficient.. personable.. thanks...

Steve B. 
Rating:
5.0

Customer did not leave a comment.

ADAM JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Michael J G. 
Rating:
2.0

I ordered 3 sets of blankets which I never got, the location was closed and the 1800 help number did nothing but put it on my file. However I still got charged for the blankets $200+ Terrible customer service. People typically move on the weekends why was there not a local number for me to call.

Shawn K. 
Rating:
5.0

Friendly and very quick the whole transaction process.

GILLES MARC T. 
Rating:
5.0

Customer did not leave a comment.

DAVID MARK N. 
Rating:
4.0

Customer did not leave a comment.

Renaude Adeline L. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

Robert Douglas M. 
Rating:
1.0

when the person from palmer brook called to confirm reservation not once did she say it would be a keybox or how to go about to get the truck took over an hr and a half to get truck ,Not a good pickup spot for sure .Great truck

Danny M. 
Rating:
2.0

Make sure the equipment rented is inside the truck, and have clear instructions on how to get the key. We lost about an hour trying to figure out how to get the key, no one would answer when we called, and the dollies and pads weren't inside the truck when we finally got in. We had to wait another 20 minutes for the dollies and we never got the pads.

Marianne K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
2.0

Could keep stuff clean and be more nice

PATRICK GILLES M. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

Jocilyn G. 
Rating:
5.0

For me and my wife this location was ideal as we're only about 2 kms from the storage units.

Steven M. 
Rating:
5.0

Everything was great. Very cooperative and helpful.

FRANCESCO C. 
Rating:
5.0

For me and my wife it was ideal. Only two kms from the house we were moving from and the rental process was very efficient.

Steven M. 
Rating:
3.0

I am very disappointed with u haul experience..they changed my original booking location from saint john to quispamsis..I don't have any car so I have to manage my friend's car for that day... They charged me less for the gas money..but still it is very bad experience to get the vehicle from quispamsis and drop it back in the night.. I have to pay extra 40$ for just going to quispamsis and come back.. I don't have any other options on that day so I have to accept the new location for pickup.

Pallav Sandeepbh S. 
Rating:
3.0

We had a terrible experience. Initially, I reserved at Ultimate Auto. They emailed about 3 days before to let us know they would not have the truck but we were to go to 546 Rte 100 and give a $50 credit. The mornign we were to pick up the truck we went to 546 Rte 100, the man there told us he had no trucks and no reservation for us. We called Uhaul and were told that the man from 546 Rte 100 cancelled our reservations the night before. The lady on the phone did find us another truck but I had to go through the entire reservation process again. It took us almost 2 hours to obtain the truck. In the mean time the movers we hired we being paid $40/hour to sit around. We did get some concessions but Uhaul cost us a lot of money that day!

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Robert O C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER JEFF M. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER JEFF M. 
Rating:
5.0

Customer did not leave a comment.

ASTEMIR D. 
Rating:
3.0

Make it clear that you have to have the truck back In 24 hours

Mark Thomas T. 
Rating:
5.0

Nothing to approve, believe it was Lady there Julie that rented the truck to me ,very nice person.

BRUCE R. 
Rating:
5.0

I was very happy with the location for pick up they did a wonderful job. The only problem was that this was not the location I'd arranged for. Had I not called two days in advance to change my pick up date I would never of know that my trailer was actually waiting for me in the next town. That would have been a disaster had I not found out by accident in advance. That was almost a seriously dropped ball.

Karl T. 
Rating:
5.0

Customer did not leave a comment.

ALBERTUS H S. 
Rating:
5.0

I found the rental experience at this location was second to none !

SAMUEL EDWARD H. 
Rating:
5.0

Nothing extremely friendly people

Terry R. 
Rating:
5.0

Customer did not leave a comment.

JULIE CHRISTINE D. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

ANDRES G. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

this is a new location, we were the 3rd rental they have done and they were great to deal with

Bradley M. 
No reviews have been submitted for this location.

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