Customer Reviews for Palmer Brook Storage
(U-Haul Neighborhood Dealer)

43 reviews

157 Palmer Brook Rd   Quispamsis, NB E2G2A9

(506) 848-0013

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(506) 848-0013

157 Palmer Brook Rd
Quispamsis, NB E2G2A9

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

$30 fuel surcharge and $38 fuel charge when vehicle returned with correct amount of fuel. No response from UHaul or dealer. Would never rent UHaul again as a result.

MARY RIE F. 
Rating:
5.0

Customer did not leave a comment.

GILBERT N M. 
Rating:
5.0

Customer did not leave a comment.

ERIC JAMES K. 
Rating:
4.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Easy drop off. Pleasant staff to deal with.

clark D. 
Rating:
5.0

The salesperson was very helpful.... efficient.. personable.. thanks...

Steve B. 
Rating:
5.0

Customer did not leave a comment.

ADAM JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Michael J G. 
Rating:
2.0

I ordered 3 sets of blankets which I never got, the location was closed and the 1800 help number did nothing but put it on my file. However I still got charged for the blankets $200+ Terrible customer service. People typically move on the weekends why was there not a local number for me to call.

Shawn K. 
Rating:
5.0

Friendly and very quick the whole transaction process.

GILLES MARC T. 
Rating:
5.0

Customer did not leave a comment.

DAVID MARK N. 
Rating:
4.0

Customer did not leave a comment.

Renaude Adeline L. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

Robert Douglas M. 
Rating:
1.0

when the person from palmer brook called to confirm reservation not once did she say it would be a keybox or how to go about to get the truck took over an hr and a half to get truck ,Not a good pickup spot for sure .Great truck

Danny M. 
Rating:
2.0

Make sure the equipment rented is inside the truck, and have clear instructions on how to get the key. We lost about an hour trying to figure out how to get the key, no one would answer when we called, and the dollies and pads weren't inside the truck when we finally got in. We had to wait another 20 minutes for the dollies and we never got the pads.

Marianne K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
2.0

Could keep stuff clean and be more nice

PATRICK GILLES M. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

Jocilyn G. 
Rating:
5.0

For me and my wife this location was ideal as we're only about 2 kms from the storage units.

Steven M. 
Rating:
5.0

Everything was great. Very cooperative and helpful.

FRANCESCO C. 
Rating:
5.0

For me and my wife it was ideal. Only two kms from the house we were moving from and the rental process was very efficient.

Steven M. 
Rating:
3.0

I am very disappointed with u haul experience..they changed my original booking location from saint john to quispamsis..I don't have any car so I have to manage my friend's car for that day... They charged me less for the gas money..but still it is very bad experience to get the vehicle from quispamsis and drop it back in the night.. I have to pay extra 40$ for just going to quispamsis and come back.. I don't have any other options on that day so I have to accept the new location for pickup.

Pallav Sandeepbh S. 
Rating:
3.0

We had a terrible experience. Initially, I reserved at Ultimate Auto. They emailed about 3 days before to let us know they would not have the truck but we were to go to 546 Rte 100 and give a $50 credit. The mornign we were to pick up the truck we went to 546 Rte 100, the man there told us he had no trucks and no reservation for us. We called Uhaul and were told that the man from 546 Rte 100 cancelled our reservations the night before. The lady on the phone did find us another truck but I had to go through the entire reservation process again. It took us almost 2 hours to obtain the truck. In the mean time the movers we hired we being paid $40/hour to sit around. We did get some concessions but Uhaul cost us a lot of money that day!

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Robert O C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER JEFF M. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER JEFF M. 
Rating:
5.0

Customer did not leave a comment.

ASTEMIR D. 
Rating:
3.0

Make it clear that you have to have the truck back In 24 hours

Mark Thomas T. 
Rating:
5.0

Nothing to approve, believe it was Lady there Julie that rented the truck to me ,very nice person.

BRUCE R. 
Rating:
5.0

I was very happy with the location for pick up they did a wonderful job. The only problem was that this was not the location I'd arranged for. Had I not called two days in advance to change my pick up date I would never of know that my trailer was actually waiting for me in the next town. That would have been a disaster had I not found out by accident in advance. That was almost a seriously dropped ball.

Karl T. 
Rating:
5.0

Customer did not leave a comment.

ALBERTUS H S. 
Rating:
5.0

I found the rental experience at this location was second to none !

SAMUEL EDWARD H. 
Rating:
5.0

Nothing extremely friendly people

Terry R. 
Rating:
5.0

Customer did not leave a comment.

JULIE CHRISTINE D. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

ANDRES G. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

this is a new location, we were the 3rd rental they have done and they were great to deal with

Bradley M. 
No reviews have been submitted for this location.

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